Jarrett Gordon Ford Davenport - Service Center

The only reason this rating is not zero is that I have had good experiences with this service department in the past. I was scheduled for a service appointment on 10/27/21 at 11:00am for a factory recall had good experiences with this service department in the past. I was scheduled for a service appointment on 10/27/21 at 11:00am for a factory recall on my Explorer roof rails. I also asked them to replace a reverse light bulb. They knew I was waiting. They took my vehicle right away to what I assume was the service bay. Over an hour later, while walking around I saw my vehicle still sitting in a parking lot. A little while later I saw my vehicle was finally in a service bay. Initially I saw a technician working on the roof rails for a short time. I kept checking back and never saw a tech near my vehicle again for another hour and a half. At 1:55pm I finally went to see the service writer. He said they had to order parts for the roof rails. I asked why did they schedule me for the recall when they didn’t even have the parts to fix it. He told me that’s how Ford does it. So they knew that immediately upon examining my vehicle, why did they make me wait almost three hours and still not give me my car back. He said they were waiting for my approval of the estimate to replace the bulb. He claimed he sent me a text with estimate. I never got t text. I did however receive an email that was sent at 1:46pm. They let me hang around for three hours and they did NOTHING to my vehicle. Pathetic. A lot of the blame for this mess is the fault of Ford Motor Co. They produce a vehicle with a terribly designed component and then they make the customer make two trips to the dealership to maybe fix the problem. I have now made six trips to dealerships for these rails and I’m no closer to having them fixed. More

This was a recall that required completing. Everything was completed efficiently and very quickly. Time it took was exactly as I was told. was completed efficiently and very quickly. Time it took was exactly as I was told. More

I love the fact by making appointment to service my 2920 F150 I’m truck was in out in no time F150 I’m truck was in out in no time More

Very polite, excellent detailed services. Never had an issue brining my vehicle in and is always the way I like it issue brining my vehicle in and is always the way I like it More

Excellent technical and maintenance service and repair, friendly and knowledgeable staff, would highly recommend to family and friends. friendly and knowledgeable staff, would highly recommend to family and friends. More

One of the best shops I’ve ever been to or worked at, enjoy the people, place and principles they work towards enjoy the people, place and principles they work towards More

Quick and thorough service. Always have had good Quick and thorough service. Always have had good service Would have been nice to see more new stock when waiting for service to be finished. Quick and thorough service. Always have had good service Would have been nice to see more new stock when waiting for service to be finished. More

Professional, knowledgeable and no nonsense. Take your vehicles to this dealership if you want an organized approach to your vehicle service and mechanical needs. Their thorough and efficient system gets vehicles to this dealership if you want an organized approach to your vehicle service and mechanical needs. Their thorough and efficient system gets you in, assesses your vehicle and provides recommendations without the pressure to purchase work not immediately needed. More

Very friendly staff took very good care of my vehicle!this was my first time visit but have been here with my family and they were very happy . my brother in law has a Lincoln contential and is a vehicle!this was my first time visit but have been here with my family and they were very happy . my brother in law has a Lincoln contential and is also very happy with the service Thank you More

Great service. Fair pricing. Very professional. Very prompt to explain service needs and conduct repairs. Bonus: Good coffee and good music. prompt to explain service needs and conduct repairs. Bonus: Good coffee and good music. More