Jarrett Gordon Ford Davenport - Service Center

Service checkin is fast and easy. Staff is friendly and knowledgeable. Route maintenance usually done in less than an hour. Staff is friendly and knowledgeable. Route maintenance usually done in less than an hour. More

John was excellent at keeping us up to date on how our service was going and they did a great job sorting my car’s issues service was going and they did a great job sorting my car’s issues More

Everything was more expensive than I thought. And I had to pay for every little thing, including just looking at my windshield washer nozzles. The worst part was they charged me an additional 3% And I had to pay for every little thing, including just looking at my windshield washer nozzles. The worst part was they charged me an additional 3% to pay with a credit card. I won’t go back unless I have to. Apparently, the days of good customer service are gone. More

Worst service I get from day 1 on 2022 when I bought this f***250 truck always with problems and when I took to the dealer everything is normal and now they want to change the parts but I have to pay because f***250 truck always with problems and when I took to the dealer everything is normal and now they want to change the parts but I have to pay because the warranty is expired but before everything's was normal Jarrett Gordon at Davenport are thieves don’t really recommend this dealer thieves thief thieves thief thieves thief they are not honest people More

Excellent experience from start to finish. Would recommend to my friends.This is my preferred dealer Would recommend to my friends.This is my preferred dealer More

This dealer charges 3% fee for using a credit card to pay for services. A dealer that charges what they charge for automobiles should be able to afford the 3% fee and accept it as a cost of doing business. for services. A dealer that charges what they charge for automobiles should be able to afford the 3% fee and accept it as a cost of doing business. More

Great customer service and care . Kept me informed and was very knowledgeable. Will use them as needed. Kept me informed and was very knowledgeable. Will use them as needed. More

Always clean friendly and have never ever been treated like a buying customer. Being treated like you matter is very important and at Jarret Gordon they treat you like family. Jarret Gordon makes sure to like a buying customer. Being treated like you matter is very important and at Jarret Gordon they treat you like family. Jarret Gordon makes sure to listen to your needs and not just try to fit you into any vehicle. The service center is always friendly and professional. Great job Jarret Gordon More

I took my truck into their service department for a warranty repair on my drivers mirror that was moving slower than the passenger side. After 19 days i still have not gotten my truck back, they ha warranty repair on my drivers mirror that was moving slower than the passenger side. After 19 days i still have not gotten my truck back, they have not had me sign any authorization paperwork, they do not call and give status updates like i have requested and when i went to pick it up today, "the repair was done but they didnt submit my warranty claims yet." They tried to charge me 1600 dollars to pick it up today. When ive called and complained during the past 19 days the managers were unwilling to do anything to help or be transparent. Every day it was "itll be done tomorrow or on monday." They dont care that i use my truck for business or that it has both of the car seats for my children in it. When i asked why i would ever buy another ford or use their service again they said thats my choice and they didnt care. Stay far away from these guys. Theyre dishonest and do not care at all about customers. Theyre ruining the ford brand name. More

Spoke with Albert in the Service Dept. when my truck's check engine light came on because it was sputtering when accelerating. Turned out to be 2 cracked spark plugs (recently replaced all when my truck's check engine light came on because it was sputtering when accelerating. Turned out to be 2 cracked spark plugs (recently replaced all plugs and wires by another shop) which they were able to knock out and return my truck to me the same day. More