Jarrett Gordon Ford Davenport

All was just grate thank you sale person did very fine job will come back job will come back More

The only reason this rating is not zero is that I have had good experiences with this service department in the past. I was scheduled for a service appointment on 10/27/21 at 11:00am for a factory recall had good experiences with this service department in the past. I was scheduled for a service appointment on 10/27/21 at 11:00am for a factory recall on my Explorer roof rails. I also asked them to replace a reverse light bulb. They knew I was waiting. They took my vehicle right away to what I assume was the service bay. Over an hour later, while walking around I saw my vehicle still sitting in a parking lot. A little while later I saw my vehicle was finally in a service bay. Initially I saw a technician working on the roof rails for a short time. I kept checking back and never saw a tech near my vehicle again for another hour and a half. At 1:55pm I finally went to see the service writer. He said they had to order parts for the roof rails. I asked why did they schedule me for the recall when they didn’t even have the parts to fix it. He told me that’s how Ford does it. So they knew that immediately upon examining my vehicle, why did they make me wait almost three hours and still not give me my car back. He said they were waiting for my approval of the estimate to replace the bulb. He claimed he sent me a text with estimate. I never got t text. I did however receive an email that was sent at 1:46pm. They let me hang around for three hours and they did NOTHING to my vehicle. Pathetic. A lot of the blame for this mess is the fault of Ford Motor Co. They produce a vehicle with a terribly designed component and then they make the customer make two trips to the dealership to maybe fix the problem. I have now made six trips to dealerships for these rails and I’m no closer to having them fixed. More

Great dealership, have purchased several vehicles from here all experiences were awesome, recommend always to anyone looking for a used or new vehicle here all experiences were awesome, recommend always to anyone looking for a used or new vehicle More

This was a recall that required completing. Everything was completed efficiently and very quickly. Time it took was exactly as I was told. was completed efficiently and very quickly. Time it took was exactly as I was told. More

Not in the best form financially speaking, but that didn't stop the team from working with me. After a bit of effort, I've got the truck I needed for work. didn't stop the team from working with me. After a bit of effort, I've got the truck I needed for work. More

The team was awesome! From sales to finance everything went smooth. I knew what I wanted and JT gave us the support to get it done. went smooth. I knew what I wanted and JT gave us the support to get it done. More

JT was knowledgable, accessible, and had great insights when I got my Mustang. I'd reccomend Jarrett Gordon Ford to any Friends and Family. Thanks guys when I got my Mustang. I'd reccomend Jarrett Gordon Ford to any Friends and Family. Thanks guys More

I love the fact by making appointment to service my 2920 F150 I’m truck was in out in no time F150 I’m truck was in out in no time More

We had a great experience buying our Mustang from Brandon. Everyone at the dealership was very nice and there was no pressure to buy like at some other dealers. Brandon. Everyone at the dealership was very nice and there was no pressure to buy like at some other dealers. More

Very polite, excellent detailed services. Never had an issue brining my vehicle in and is always the way I like it issue brining my vehicle in and is always the way I like it More