Jannell Ford - Service Center

Needed service on the transmission for my 2005 Explorer, and Drew explained all of the options about either a rebuild or a new transmission. I got a coupon for 15% off of service, and Drew was able to appl and Drew explained all of the options about either a rebuild or a new transmission. I got a coupon for 15% off of service, and Drew was able to apply this to a rebuilt transmission. In the end, i got a new transmission instead of a rebuilt for the same money as the rebuilt. The service team at Jannell was a pleasure to deal with. More

I drive a hour and half to get great work and repairs to my vehicle, they all ways have parts in stock. thank you for the great job my vehicle, they all ways have parts in stock. thank you for the great job More

Had new brakes installed, along with other maintenance. Work done as promised and on time. Service people always friendly, informative and efficient. Pricing is competitive to other dealers. I will cont Work done as promised and on time. Service people always friendly, informative and efficient. Pricing is competitive to other dealers. I will continue to take my business there. More

Had an 8am Saturday appointment for an oil change and tire rotation on new car purchased 5 months ago. I had also mentioned a metallic rattle 'seemingly' in the engine compartment, on acceleration, more tire rotation on new car purchased 5 months ago. I had also mentioned a metallic rattle 'seemingly' in the engine compartment, on acceleration, more noticeable when A/C was on. When I asked what they found, they indicated a loose license plate. Sorry, not even close; still have the rattle; so I'll wait until next time, if I elect to use you for oil changes, even though I have already paid for extended coverage. 1. Employee didn't open doors at 8:10, as 5-7 other customers waited. 2. My particular car did not get in until at 9:30am 3. Called back to my car at 9:55am. 2 hours for an oil change? (and tire rotation). Sorry not good. The fellow at the desk indicated Saturday were not good as every works the week, and try to schedule Saturdays. Here's a suggestion 1: have more people work Saturday! Suggestion 2: have someone work on oil changes, so those waiting don't have to wait for bigger jobs to complete, because 5-7 people came in at the same time. My appointment was for 8am, not 9:30, when my car was taken in. Thomas Oakes (visited 10/12/2013) 2013 Ford Fiesta More

I came in for 75,000 mile oil and car check . My car had multiple problems.Andrew explained the cost and safety risk, as my tie rods were one of the problems.He got me some coupon and rebates to bring the c multiple problems.Andrew explained the cost and safety risk, as my tie rods were one of the problems.He got me some coupon and rebates to bring the cost down. Everything was fixed the same day. I was so happy when I drove my car. It feels like new.Everybody there was pleasant.I had a great experience. More

Great and helpful service!! Andrew was professional, courteous and knowledgeable. He helped me with my extended warranty contract. I will be back for service. Very happy with the outcome. courteous and knowledgeable. He helped me with my extended warranty contract. I will be back for service. Very happy with the outcome. More

Andrew was very helpful in explaining the repairs. He kept me apprised of the status of the repair and arranged for me to get the dealerships discount for a rental car. kept me apprised of the status of the repair and arranged for me to get the dealerships discount for a rental car. More

Everything was great. Everyone was very nice and helpful. Nice clean place to wait, free wifi. Quick service I only had to wait about an hour. I would reccommend this dealership and will definite helpful. Nice clean place to wait, free wifi. Quick service I only had to wait about an hour. I would reccommend this dealership and will definitely go back. More