Jannell Ford - Service Center

CUSTOMER CARE SHAWN HILLEGASS HAS BEEN EXTREMELY CARING IN TRYING TO DETERMINE THE PROBLEM WITH MY FORD EXPLORER. WITHOUT GOING IN TO A LENGTHY DESCRIPTION LET ME SHAWN HILLEGASS HAS BEEN EXTREMELY CARING IN TRYING TO DETERMINE THE PROBLEM WITH MY FORD EXPLORER. WITHOUT GOING IN TO A LENGTHY DESCRIPTION LET ME JUST SAY THAT I KNOW HE'LL GET TO THE ROOT OF THIS ISSUE AND I'LL AGAIN HAVE MY BEAUTIFUL EXPLORER BACK IN MY DRIVEWAY ODOR FREE. More

Service Service Service They are attentive and professional. Wonderful attitudes and a good experience when you consider that one is spending money on ones already expensive They are attentive and professional. Wonderful attitudes and a good experience when you consider that one is spending money on ones already expensive vehicle. They make it painless and are considerate. Rich was excellent in the service area and worked well with the team. More

Transmission Problem Problem with 2012 Escape, gear selector would not come out of park until several attempts. Transmission gear linkage was problem and repaired. Custome Problem with 2012 Escape, gear selector would not come out of park until several attempts. Transmission gear linkage was problem and repaired. Customer Rep Dave ,Service Manager Sean and Mike the Technician made sure that the issue was resolved as this is my wife's car and they wanted to make sure she would not have any problems. More

On time I arrived at 7:45 for an oil change I was driving out at 9:00 That was the exact time I was told by the Service advisor I arrived at 7:45 for an oil change I was driving out at 9:00 That was the exact time I was told by the Service advisor More

Jannell Ford Scam Took my Ford Focus 2012 there on 9/12/17 to the service center. My model is having a transmission issue which is a major lawsuit for Ford Focus and F Took my Ford Focus 2012 there on 9/12/17 to the service center. My model is having a transmission issue which is a major lawsuit for Ford Focus and Fiesta years 2012 to 2016. I gave them the error codes associated with the transmission issue and the service engine light which was on in my car. The tech brushed me away and told me "We have to go by the Ford diagnostic test." Later that day got a voicemail message from Rich saying that my service engine light was on and that to run a diagnostic test would cost $139 just for the test. All this after I did my research and told them what the issue was which is back by a major lawsuit case backed by other customers. The ODB II test is universal for all cars, so I am not sure why they would charge someone for this, when this test is the first thing they should do when they pull a vehicle in their garage and is part of the techs job. I told my friend, who told me that it is part of a scam to make more money. Still waiting on the results of the fixture. Would not recommend this service center to anyone. More

SERVICE GREAT SERVICE THANKS SHAON AND DAVE FOR ASSISTING WITH YOUR VALET SERVICE YOU MADE THE WHOLE PROCESS VERY EASY (AS YOU ALWAYS DO). KEEP UP THE GREAT GREAT SERVICE THANKS SHAON AND DAVE FOR ASSISTING WITH YOUR VALET SERVICE YOU MADE THE WHOLE PROCESS VERY EASY (AS YOU ALWAYS DO). KEEP UP THE GREAT WORK!! More

Shawn Hillegass is a star! I have purchased several cars from this dealership. The main reason, however, that I maintain a business relationship with them is due to the outsta I have purchased several cars from this dealership. The main reason, however, that I maintain a business relationship with them is due to the outstanding customer service I receive from Shawn Hillegass. He is great to work with and a valuable asset to this company. More

Great sales and service staff/departments I purchased a new mustang several years ago and my son and daughter both have late model Fords (Focus/Mustang). My salesman, Bill Pellagrini was great I purchased a new mustang several years ago and my son and daughter both have late model Fords (Focus/Mustang). My salesman, Bill Pellagrini was great. Her located the exact vehicle/color I requested, and arranged a swap with a dealership in Watertown, NY. Bill always follows up on a regular basis. I will be buying another car from Jannell when that time comes and believe customer loyalty has been earned. The Service Department is the best. I've had warranty work done (scheduled right in at my convenience) and shuttled home by courteous and safe drivers. The repairs are done quickly and the service advisor always calls to give me a head's-up when the car is ready for pick-up. They fix it right the first time. I really like the family atmosphere and personal attention from the sales and service staff. There is no reason to shop elsewhere. More

AlwYs the best service I bought my car at Jannell more than years ago. I've always used them for service and I have to say that Shawn H is the best guy to do business with. I bought my car at Jannell more than years ago. I've always used them for service and I have to say that Shawn H is the best guy to do business with. He's pleasant, patient and I know that I'm getting what I need, not what someone else wants to sell me. I trust Shawn and will always use Jannell for service in my Ford. More

Very long wait, no wifi I bought my company truck from Jennell so we bring the truck to get oil changes at the service center. We have had four oil changes over the year at t I bought my company truck from Jennell so we bring the truck to get oil changes at the service center. We have had four oil changes over the year at the Jennell service center and EVERY time I wait at least an hour to get the vehicle back for a oil change !! I always have a scheduled appointment so it's not like I'm walking in to get fit in the schedule last minute! The hour wait hurts since I am working but the worse part is the wifi service NEVER works ! So I sit with my laptop unable to connect getting zero work done while they slowly change my oil and kill my whole morning! I will be trying a different service center after giving them four chances ! More