Jannell Ford - Service Center

Great and friendly folks. Takes a while to get service appt. Didn’t finish work Takes a while to get service appt. Didn’t finish work More

I was very satisfied. Car looks great. The pick-up service works for me. Thanks Car looks great. The pick-up service works for me. Thanks More

Service Dept has very poor knowledgeability of their products and responsibilities as a certified Ford Warranty Service dealership. I would not do business with this dealership again. I purchased my v products and responsibilities as a certified Ford Warranty Service dealership. I would not do business with this dealership again. I purchased my vehicle here and had a most satisfactory experience with the sales team. Unfortunately, their service department falls far short of an acceptable level of professionalism, experience and knowledgeability and an arrogant unwillingness to listen to the customer. In the end they honored the warranty after two weeks of back and forth hassle but determined that any future warranty service related to this vehicle will not be honored. “You’re on your own” I was told. More

A GOOD JOB AS ALWAYS AND DONE DESPITE A FALSE FIRE ALARM AND THE BUILDING HAD TO BE EVACUATED GOOD JOB! AND THE BUILDING HAD TO BE EVACUATED GOOD JOB! More

Worst Customer Service available Storytellers and liars. Two vehicles in for similar problems, 3 years apart. First vehicle bumper caved in on return, my body shop had sent over so they took care of repair. Two vehicles in for similar problems, 3 years apart. First vehicle bumper caved in on return, my body shop had sent over so they took care of repair. Repair report let me know that brake booster was in need of repair. How caring! How about the bumper? 2nd vehicle has clear coat rubbed off on bumper facia, chip in fascia from flexing, and headlight out of alignment. 1st issue never brought to their attention until 2nd issue came to a head. Asst Srvc Mngr wiped away clear coat, said all set, and then proceeded to freak out when I raised remaining two parts of damage. Yelling and swearing at me, like I made this all up. Can’t write this xxxx. Never, Ever, trust this establishment to do the right thing, and particularly do not trust the Asst Srvc Mngr, Vehicles sit for days, and then advisors say unable to find problems they never looked for. Do not waste time we these people. More

I'll start off with I have purchased or referred 8 cars in 8 years with Jannell. Eddie Clark in sales has been an absolute dream to work with! His attention to detail, understanding my needs and making t in 8 years with Jannell. Eddie Clark in sales has been an absolute dream to work with! His attention to detail, understanding my needs and making the entire purchase process as easy as possible. For service, Shawn Hillegass has consistently gone above and beyond to ensure my vehicles are serviced, safe and stands behind his departments work! I will never go anywhere else! Thank you Jannell!!! More

This morning during the storm I brought a problem to this dealership. I could not put the key remote back together after replacing the batteries. Try as i might could not get it closed. Several people trie dealership. I could not put the key remote back together after replacing the batteries. Try as i might could not get it closed. Several people tried and i gave up. Drove to Jannell and although the lights were out and apparently closed a salesperson waived me in. I presented my remote key problem and the salesman took it and with the help of another salesman FIXED my remote key problem. All three of these guys were GREAT!!! Give em a raise !’n More

Another excellent experience at Janell Ford's Service department. Service Manager Shaon Simpson runs a tight ship, professional, courteous and works very hard to get your vehicle repaired in a timely fas department. Service Manager Shaon Simpson runs a tight ship, professional, courteous and works very hard to get your vehicle repaired in a timely fashion. He communicates very well with his customers along the diagnosis and repair process. For the many times I've used Janell's service department it's always been a good experience! More

Jannell Ford of Hanover is an absolute joke and embarrassment to the Ford name. I bought my 2018 f150 xlt 5.0L V8 3 years ago Brand New with custom work done, had all my services completed at J embarrassment to the Ford name. I bought my 2018 f150 xlt 5.0L V8 3 years ago Brand New with custom work done, had all my services completed at Jannell Ford, and a few weeks ago in May I started having an issue on my F150 where it would completely randomly stall out driving on me. This is a HUGE safety concern and issue for not only myself but other innocent drivers on the road. I brought it to the Jannell Ford to the service department (don't remember the exact tech, so I'm sorry that all the techs in this case FAIL because of the one bad tech but take ownership and work together as TEAM ) and I brought proof of the issue with me (footage of the truck stalling out on me just pulling out of the gas station, or just pulling out of my driveway at home) the tech there became very defensive about the situation, and I was completed appalled by this. I said this can’t happen, so he offered to keep it and see what was going on. They originally weren’t going to give me a rental at all, but I fought about as I’m an electrician so I use my truck for ladders, cables, pipes, etc and they gave me an SUV HYBRID (seriously?) but I was reluctant to take it as I still need a vehicle for work (also I have the regular warranty (powertrain AND the extended warranty on this truck because again it’s for work, I barely broke over 50k miles on the truck). A few days go by and I hadn’t heard anything, so I called Jannell, the same tech, and said well we haven’t looked at it yet…I’m like why not? His response was well we don’t know what’s wrong, we had to submit to the Ford Engineers about this so were waiting to hear back from them. A few more days go by (now this point it’s been a week since I haven’t had my truck) no update. I said to the same tech, “Shouldn’t you start troubleshooting it with the error codes and start checking parts?” he was VERY combative about it “Why would we start doing that?” “I said well…it’s a FORD and you’re the tech, I really shouldn’t have to tell you how to service a vehicle or perform basic troubleshooting techniques at all, as I’m in the trade and I would start there and take ownership of the situation.” His response was along the lines of “Well I’m not doing that, I’m not replacing parts or wasting my time on this.” I was so disgusted with this response, I said “Excuse me, but isn’t it your job to work on Ford vehicles as you’re a tech for the dealership and you get paid to perform said duties, if anyone’s time is being wasted it’s MY TIME as you have done NOTHING, you’ve offered no solution or insight to my situation, nor are you sympathetic or show any compassion about this. So I’m sorry you feel like you’re wasting your time, as I’m the customer of Jannell Ford and you’re the tech, you should be offering a solution and not complaining about the situation or feel like I’m wasting your time as it’s mine you’re wasting.” He went back and forth with me about this and I told him “You know what I need the truck working, figure it out but I am going to call the main corporate of Ford and let them know how unhelpful you are, how intolerable you’re a treating a paying customer and on top of that your lack of compassion on the situation. He said “Whatever, the truck is just going to sit here. We’re not going to start pulling parts, or testing them, or replacing them anyways.” I called corporate on the situation, told them about the tech there and the abysmal service I had received, I got the typical corporate response “We’re sorry, but we need to wait on the engineers on this situation, blah blah.” No solution from Corporate other than “You just have to deal with the dealership.” Well…how can I if the tech there doesn’t want to do his job to service the truck or even reach back out and run it up the flag pole to see if they have any idea/solution to resolve this matter. I ended up going back down to the Jannell Ford to pickup my truck, which still is stalling out because I bought the truck for work for all my equipment and tools, as it meets the necessary requirements to fulfill my job and not some bogus HYRBRID SUV that the dealership gave me for a rental (like seriously, you couldn’t even get me a TRUCK at least something comparable to my F150 XLT to use until you fix my truck!?) The dealership has still not heard back from Ford Engineers (I doubt they even reached out to them, to be honest), the tech is in the wrong service industry and Jannell Ford needs to retrain their techs or replace them outright. The way I’ve been treated here, I will not come back to Jannell Ford ever again, let alone, I don’t think I’d ever purchase another Ford or recommend one to friends and family. ***Side note of things*** I did some research on this issue and it’s been a known problem with the Ford F-150 XLT over the past few years about the truck randomly stalling out, and I was talking to my brother who’s a close friend is a GM of Ford Dealership in another state and he told them what was going on and I got more info from him about what Jannell Ford could look at and replace, but they won’t do it. Jannell Ford is an absolute joke and puts the Ford name to shame, dragging it through the dirt! More

I been having car Ford service at this dealer for over 3 years, Shaon has always been very friendly, great customer service. Willing to help and make the experience at Janelle great. Thanks for all the help years, Shaon has always been very friendly, great customer service. Willing to help and make the experience at Janelle great. Thanks for all the help Shaon More