Jannell Ford - Service Center

Service is always spectacular. Waiting area is always clean and service is very fast and efficient! I have had previous negative experiences with other Ford dealerships, and Jannell represents the best clean and service is very fast and efficient! I have had previous negative experiences with other Ford dealerships, and Jannell represents the best that Massachusetts can offer! More

Brought my 2008 van back for service, once again a great job was done, brough it in for breaks, they took great care of it and also showed me a potential problem with the ball joints, so i had them replaced job was done, brough it in for breaks, they took great care of it and also showed me a potential problem with the ball joints, so i had them replaced. Adam does a great job in the service dept, and the mechanics are aceptional. will definately recommend this dealer ship. Not only was the service great but so were the prices.FIVE STAR Thanks again, Michael Fagnant More

My heat and blower just stopped working. Roger and Jeremy My heat and blower just stopped working. Roger and Jeremy had me bring the car to them and had the tecs tempory fix the problem. They ordered the My heat and blower just stopped working. Roger and Jeremy had me bring the car to them and had the tecs tempory fix the problem. They ordered the parts . The next day the heat gave out again as they told me it might( they were trying to keep it working till the parts came in)so they ordered a rental until the parts came in . I did not pay for the rental , Jannell Ford paid for it.When the parts came in they fixed the problem and it works fine. No problem. I would highly recomend this dearler because they care. My experience with them was all positive and very friendly.Any questions were answered right away . Patricia Garnett More

I always go to Jannell for routine service and unexpected repairs. Everyone in the service department is friendly, professional and upfront. They offer impeccable customer service, and are very clear at each repairs. Everyone in the service department is friendly, professional and upfront. They offer impeccable customer service, and are very clear at each step. I will never go to anyone else!! :) More

I would certainly recommedn Jannell ford for their curteous and professional service. From the time you walk through the door you are treted like part of their family. curteous and professional service. From the time you walk through the door you are treted like part of their family. More

Its always a pleasant experience to visit Jannell for service. They have a well trained staff of technicians and the counter people are always helpfull service. They have a well trained staff of technicians and the counter people are always helpfull More

My name is Ron Semprini and live on Cape Cod which is My name is Ron Semprini and live on Cape Cod which is where I met Roger many years ago and have followed him over the years, because I trust him My name is Ron Semprini and live on Cape Cod which is where I met Roger many years ago and have followed him over the years, because I trust him period. If the trust is not there, with whom ever, then there can be no business. With Roger that trust was developed many years ago, which is why the 45 min drive does not hinder me one bit. Roger has always explained everything in detail, and not once have I ever had to question him on any decision. I have recomended your service dept to many of my friends on the Cape, and once I explain why I drive the 45 minutes they understand why I do what I do. The other individual I have been quite pleased with is Jeremy Martin. I have dealt with him over the past year and would highly recomend him also. He has been very curtious and his overall knowledge of the industry is right on as far as I am concerned, and he is also very polite. to whom ever, I wish to express my complete satisfaction with these two individuals and to let you know you have two gems working for the jannell dealership, and by all meansd do not lose them. Thank you very much, and I wish you continued sucess at all levels Ron Semprini More

From the second you walk in the door at Jannell you are greeted like an old friend. The service, starting with the people in the service office, is friendly, polite and extremely knowledgable. When they greeted like an old friend. The service, starting with the people in the service office, is friendly, polite and extremely knowledgable. When they tell you the car will be ready, it is ready! Never any surprise. We could not be happy with Jannell Ford. More

If it wasn't for Roger my rating of my experience would have been not on the good side. After poor communication initally with the service department as to when my car would be ready, Roger explained to me have been not on the good side. After poor communication initally with the service department as to when my car would be ready, Roger explained to me what was wrong with my car and when it would be done. He also did what he said he would as far as staying in touch with me when my car was being fixed. Above and beyond that he came all the way to my house to pick me up in Plympton. We had pleasant conversation on the way back and I thought he was very nice and genuine. Thanks Roger your great! More

I purchased the new 2010 Taurus.. There were some issues I purchased the new 2010 Taurus.. There were some issues with Brakes and the technology.. Keyless issues, etc.. Both times the issues were explaine I purchased the new 2010 Taurus.. There were some issues with Brakes and the technology.. Keyless issues, etc.. Both times the issues were explained and fixed.. All work was under warenty.. I am enjoying this car... Except for the couple of minor issues... More