Jannell Ford - Service Center

Service was easy for checkin. It was completed quickly. I was shown what needed to be done for my car to be repaired. They contacted me to let me know the cost and what it was that was being done once it was was shown what needed to be done for my car to be repaired. They contacted me to let me know the cost and what it was that was being done once it was looked at. More

Drew was able to fit me in for an appt despite my tight work schedule and the business of the service dept. He was very knowledgable of my truck and was able to give me the quality service that every custo work schedule and the business of the service dept. He was very knowledgable of my truck and was able to give me the quality service that every customer looks for. The service dept was able to detect a severe problem with my truck and make a speedy appt to have it rectified. I will continue to have my truck serviced at Jannell Ford because of my experience there today. More

I give this score because Andrew Gill took care of me from the phone call to the pick up . He got me in late on a saturday and got me out right on time so I could make another appointment. Andrew made an from the phone call to the pick up . He got me in late on a saturday and got me out right on time so I could make another appointment. Andrew made an ordinary oil change a pleasant experience. Good work ! More

Drew was awesome, friendly, and knowledgeable about Mustangs. I would definitely recommend coming to Jannell for service since they know what they're doing and are very fast. I had a great experience Mustangs. I would definitely recommend coming to Jannell for service since they know what they're doing and are very fast. I had a great experience! More

Drew did agreat job. He and Adam are very attentive and take the time to make sure the customer knows exactly what work was done on the vehicle. The waiting room is clean and everyone at the dealership is take the time to make sure the customer knows exactly what work was done on the vehicle. The waiting room is clean and everyone at the dealership is very helpful. More

Service Department continues to shine. Dealing this week with Drew Gill proved to helpful as well as advantages. His review of the problems and suggestions on how to best remedy were outstanding. He clear with Drew Gill proved to helpful as well as advantages. His review of the problems and suggestions on how to best remedy were outstanding. He clearly went above and beyond A valueable member of the staff More

The service department at Jannell has been extremely professional and knowledgeable. They excelled at communications and ensuring that I always knew what stage of the repairs my car was in. Additionally professional and knowledgeable. They excelled at communications and ensuring that I always knew what stage of the repairs my car was in. Additionally, the repair came in under the expected amount, which is always a benefit. More

The AC in our 2012 Ford Escape was not working properly while we had the car in Florida. When we recently returned home to Hanover, MA, we brought the car to Jannell Ford where we purchased it. We were tol while we had the car in Florida. When we recently returned home to Hanover, MA, we brought the car to Jannell Ford where we purchased it. We were told that the entire AC unit needed to be replaced due to contamination and that the unit and parts had to be shipped to Jannell since they are not kept in stock in a rare situation like this one. Jannell Ford in particular Drew Gill, Service Advisor, communicated the problem to us and kept us informed of the service progress along the way.He could not have been more cordial and was even apologetic that a new Ford model would have such a problem. He indicated that the vehicle would have a brand new AC system when completed, which took place over a week's period. Drew rendered us a very professional explanation of the work to be done with an assurance the AC unit would be newly installed with Ford factory parts. He instilled in us a feeling of confidence in the service performed by Jannell Ford. We also bought a 2011 Ford Edge from Jannell and in years prior a Ford Ranger. All our vehicles have been serviced at Jannell Ford and we have found the service to be timely, well completed, and that the Service Advisors and Sales Personnel have been nothing less than cordial, helpful and exceedingly professional. We have spoken highly of Jannell Ford to friends looking to purchase a new or used vehicle. More