Jannell Ford of Hanover

I came in for 75,000 mile oil and car check . My car had multiple problems.Andrew explained the cost and safety risk, as my tie rods were one of the problems.He got me some coupon and rebates to bring the c multiple problems.Andrew explained the cost and safety risk, as my tie rods were one of the problems.He got me some coupon and rebates to bring the cost down. Everything was fixed the same day. I was so happy when I drove my car. It feels like new.Everybody there was pleasant.I had a great experience. More

Great and helpful service!! Andrew was professional, courteous and knowledgeable. He helped me with my extended warranty contract. I will be back for service. Very happy with the outcome. courteous and knowledgeable. He helped me with my extended warranty contract. I will be back for service. Very happy with the outcome. More

This was the first car that I had bought, and I was pretty unsure heading into the process. Not sure what car I wanted, I visited several different dealerships, and the process seemed just as unpleasan pretty unsure heading into the process. Not sure what car I wanted, I visited several different dealerships, and the process seemed just as unpleasant as I had feared that it would be, with several different salesmen not interested in showing me the model of cars that I asked to see, or asking pressing questions about my payment plans when I was just looking to test drive certain cars. As a result, though a Ford Fusion was always on my list of possible vehicles, I was not excited when I came to the Jannell dealership. However, right off the bat Evan was extremely helpful. His approach was very different from what I had experienced elsewhere, as he was very relaxed and interested in trying to find out the sort of car that I wanted, rather than what he could sell. The first day that I was at the dealer, he showed me several different options (I was looking for a hybrid car, willing to buy preowned, but with my heart really leaning towards new) right at the dealership. He also let me choose the route we drove while test driving, so I could see the cars' performance on different sorts of roads and the highway, rather than just in a small loop near the dealership. Before I left that day he talked to me about different equipment options for the cars we had looked at, assuring me that he would be able to find a car very similar to my ideal if I decided to buy from Jannell. I did not do so right away. I visited a few other dealers, and did not have bad experiences, but no where that equaled the feeling of not being under pressure that I experienced at Jannell. This part of the process took a couple of weeks, during which time Evan contacted me, and was very understanding and helpful about my anxiety towards taking the big step of buying my first car. When I returned to Jannell, mostly sure about what I wanted, Evan patiently went over all the details of what options different available cars had, and the pros and cons of each. And it was really a breath of fresh air talking with him again after visiting the other dealers. Although the vehicles on my final list varied in price, I always felt that the decision of which one to get was completely up to me. In the end, Evan found a new car that checked off nearly every item on my wish list (including several that I didn't think I'd be able to get), especially the red color, and had it ready for me to pick up at the dealer in only a matter of days. I am very happy with my car, and I really appreciated all of Evan's help throughout the process. More

I was met by Janice who I communicated with and she quickly sat me down with Evan who spend as much time as I needed- Very easy to deal with, no hassle, bottom line pricing, courteous and friendly, wou quickly sat me down with Evan who spend as much time as I needed- Very easy to deal with, no hassle, bottom line pricing, courteous and friendly, would definitely refer and come again More

Andrew was very helpful in explaining the repairs. He kept me apprised of the status of the repair and arranged for me to get the dealerships discount for a rental car. kept me apprised of the status of the repair and arranged for me to get the dealerships discount for a rental car. More

After finding a specific car we were interested in online at this dealership, we went for a visit. The salesperson we met with, Forest, was extremely helpful and took us on a test drive. He was quite knowl at this dealership, we went for a visit. The salesperson we met with, Forest, was extremely helpful and took us on a test drive. He was quite knowledgeable about the car and its options. The sales manager that we consulted with, Ed, was also very helpful. Top notch service across the board and we will recommend this dealership to friends and family seeking to purchase. More

Found my car at Jannell Ford. Salesman Vito was awesome, no hassles and no pressure. Entire team great! :) Recommend this dealership, friendly and knowledgable staff. no hassles and no pressure. Entire team great! :) Recommend this dealership, friendly and knowledgable staff. More

Everything was great. Everyone was very nice and helpful. Nice clean place to wait, free wifi. Quick service I only had to wait about an hour. I would reccommend this dealership and will definite helpful. Nice clean place to wait, free wifi. Quick service I only had to wait about an hour. I would reccommend this dealership and will definitely go back. More