Jannell Ford of Hanover

Dealership with integrity I requested a quote through USAA's buying service (truecar). When I brought the quote to the dealer, they had made a mistake, quoting a Fusion SE, not I requested a quote through USAA's buying service (truecar). When I brought the quote to the dealer, they had made a mistake, quoting a Fusion SE, not the Hybrid requested; a significant difference in price.There was no question as to the sincerity of their regret for their error. They gave me an incredible price on the Hybrid I have been looking for; making good on their promise and ensuring my return business. I truly believe they took a loss to ensure the integrity of the Jannell Ford name and keep a new customer happy. I will be replacing my Ford F-250 Crew Cab pickup in the next couple years and Jannell has earned my business. I highly recommend this dealership . Very easy to see why they chosen as the 2014 Dealer of the Year! More

Ford fusion hybrid Charlie Williams at Jannell Ford was honest and direct with our questions about the car we were interested in. He worked with us on our "trade". Joan Charlie Williams at Jannell Ford was honest and direct with our questions about the car we were interested in. He worked with us on our "trade". Joanne Kiklis, the finance administrator, was helpful with our finance options and thoroughly explained the extended warranty that we were entitled to. More

HONEST THEY WERE WONDERFUL, NO PRESSURE, FELT SAFE BEING A SINGLE WIDOW DEALING WITH BUYING A CAR. WILL GO THERE FOR LIFE. EVAN WAS A SWEATHEART, THEY WERE WONDERFUL, NO PRESSURE, FELT SAFE BEING A SINGLE WIDOW DEALING WITH BUYING A CAR. WILL GO THERE FOR LIFE. EVAN WAS A SWEATHEART, More

f 150 Charlie was very informative and helpful during the process of getting me into a new f-150. He listened to my budget and worked with me from there. Th Charlie was very informative and helpful during the process of getting me into a new f-150. He listened to my budget and worked with me from there. The negoations were straight forward and not dragged out, and i truly feel that the first offer from the dealership for both my trade and my the new vehicals was the best offer that could be put on the table. I will absolutly be back! More

Buying a car Our experience was really great. We went to Jannell Ford on the recommendation of Charlotte's brother, Allan Clemons, who had had previous experience Our experience was really great. We went to Jannell Ford on the recommendation of Charlotte's brother, Allan Clemons, who had had previous experiences buying vehicles there. We originally had gone just "to look". From Ed, manager, to the salesperson, Bill, all were very helpful, knowledgeable and friendly with no pressure to "buy". As it happened, after test drives and info given by Bill, we decided to buy and buy new. We cannot say enough excellent things about our experience. It is a small enough place that the employees are not under pressure to sell, which is refreshing. They are willing to work with you. We would recommend Jannell Ford in Hanover to any of our friends, relations that are interested in buying another car. More

Purchase of Ford Explorer My wife and I went to Jannell Ford of Hanover to test drive Ford Explorers and to see the difference between the XLT and the Limited. Evan Hagan met My wife and I went to Jannell Ford of Hanover to test drive Ford Explorers and to see the difference between the XLT and the Limited. Evan Hagan met us in the lot and gave us a detailed description of what each model offered and how much each item cost in the Limited that was not offered in the XLT. We test drove the XLT and loved the ride. We had a detailed look at the Limited in the show room and decided to go with that version. Evan was extremely knowledgable of the vehicles and made us feel comfortable with our purchase. During this entire process we had our 2 daughters (6,4) running around the dealership. The entire staff made them feel extremely welcome and kept them busy/distracted to allow us to do all the paperwork. Jason Lehner was great in making sure our kids stayed out of trouble and had an enjoyable experience. Between the balloons, popcorn, drinks and other novelties, as well as having them watch their favorite movie, he made the entire purchase possible. Kathy Mulvehill handled all the paperwork process, including describing all the warranty information. We felt confident in our extended warranty purchase and appreciated her input. Overall, considering we had no plans on purchasing a car today, we ended up with a great vehicle and had a great experience with the staff at Jannell Ford. I would highly recommend anyone looking to purchase a Ford to stop by Jannell Ford and be well taken care of. It was a great experience. More

Customer Service A+ This is our 2nd time working with Jack and couldn't have had a better experience. Both Jack and Kathy provided answers for every questions that we had This is our 2nd time working with Jack and couldn't have had a better experience. Both Jack and Kathy provided answers for every questions that we had and were extremely helpful and friendly. It was not your normal miserable experience that you get at other car dealerships, they made it a enjoyable experience to make the purchase! Purchased the car late on a Monday night and going to pick it up on Tuesday! Thanks Again! More

F250-purchase The team approach used a Jannell Ford of Hanover made the purchase of the new F250 easy. The whole staff was polite, friendly and willing to help. The team approach used a Jannell Ford of Hanover made the purchase of the new F250 easy. The whole staff was polite, friendly and willing to help. More

2014 Ford Focus I went in Monday night to look at the new Ford Focus vehicles and drove away with one on Tuesday night. The sales person was very helpful and answered I went in Monday night to look at the new Ford Focus vehicles and drove away with one on Tuesday night. The sales person was very helpful and answered all of my questions. I didn't feel pressured to buy or that I was getting a sales pitch. I would absolutely recommend this dealership to anyone looking for a car. More

Jannell Rocks Jannell Ford provided great service and a fair price for my trade-in. I plan on going there for all future purchases. -Keep it up guys! Jannell Ford provided great service and a fair price for my trade-in. I plan on going there for all future purchases. -Keep it up guys! More