Jannell Ford of Hanover

phenomenal customer service and sales staff We were looking to turn in our Toyota Tacoma and went into Jannell Ford and were greeted by Rob Sylvia. He was amazingly friendly and supportive from We were looking to turn in our Toyota Tacoma and went into Jannell Ford and were greeted by Rob Sylvia. He was amazingly friendly and supportive from the moment we walked in the door. We have walked into a lot of dealerships where people are rude and derogatory which has caused us to turn around and walk out. Not only was Rob helpful, he worked with us on every aspect of our purchase. Rob and Jannell did everything in their power to give us the best deal which ended up being even better than we could've ever hoped for. Rob went out of his way to call us repeatedly to give us updates even on his day off. My wife and I have nothing but the best things to say about Ford, Jannell, and more specifically Rob. Thank you very much. More

Fast, Friendly and Honest I can't believe how well the entire team at Jannell works together, definitely a well oil machine of great personal service. Right from the start with I can't believe how well the entire team at Jannell works together, definitely a well oil machine of great personal service. Right from the start with Jill answering my questions on the internet sales side, then here comes Harry to answer all my questions/concerns about the used SHO I was looking at. Then came Joanne to the rescue with the fastest and easiest finance process I have ever seen. I would highly recommend Jannell Ford to anyone that is looking for an easy going and honest vehicle buying experience. More

Purchasing another vehicle following an accident I returned to the dealership following a total loss of my vehicle. I have had a great experience with Jannell Ford in the past so when the accident ha I returned to the dealership following a total loss of my vehicle. I have had a great experience with Jannell Ford in the past so when the accident happened once it appeared to be a total loss; I placed my call to Harry McDougall my salesman in the past. I conveyed my story to him and he spoke to the Billy one of the managers who helped out during the process as well. knowing the team was now in place I was already feeling better. I like used vehicles when a vehicle came in that matched my interest I received a call from Harry who recommended to me that I look at a vehicle. Harry made sure I did not just go to the dealership for the sake of looking at a vehicle. It was worth my time. so once the insurance company declared the vehicle a total loss, I was in a vehicle within two days. And it is a vehicle that I am very happy with, all of the boxes were check off in this one vehicle. The day following me picking up the vehicle Harry called me to see if everything was what I expected and I was on the move and had already put 200 miles on the vehicle. I was never once pushed into purchasing any vehicle and when I say I am very happy with my purchase. More

2nd excellent experience at Jannelle I purchased two vehicles in 3 months from Jannelle and had a great, smooth, no pressure experience in both transactions. Harry was an absolute pleasur I purchased two vehicles in 3 months from Jannelle and had a great, smooth, no pressure experience in both transactions. Harry was an absolute pleasure to work with, he is a diligent, hard working guy who follows through. (Follow through is a lost art... Harry did not miss a beat, he did exactly what he said he would, and did it on time!.. I think he’s the first guy in and last one to leave cause he met all my time constraints on both ends of the spectrum) Evan and Sean are class acts and were extremely helpful in both purchases. I would highly recommended Working with Sean, Evan, and Harry at Jannell!!! More

Great team!! Very supportive with questions, no pressure and superb follow-up! My 3rd family vehicle purchase from Jannell. I feel like family:) Sean T and Harr Very supportive with questions, no pressure and superb follow-up! My 3rd family vehicle purchase from Jannell. I feel like family:) Sean T and Harry M are Jannell all stars! More

Easy, thorough and fun! We worked with Harry and he was very knowledgeable about all of the vehicles we wanted to see. It was a super easy experience and I would definitely We worked with Harry and he was very knowledgeable about all of the vehicles we wanted to see. It was a super easy experience and I would definitely recommend this dealership. We are very happy with our new truck! More

New truck buying experience Jannell Ford was outstanding for my new truck purchase. From the salesperson Kam to my total experience, excellent. They made this one of the easies Jannell Ford was outstanding for my new truck purchase. From the salesperson Kam to my total experience, excellent. They made this one of the easiest and best purchases for a new truck. Kam, Jack and Joanne were all so professional, knowledgeable, and made this a great purchasing experience! I would definitely recommend when you are looking to purchase a Ford vehicle do not buy until you give Jannell Ford the opportunity to guide you to your car or truck purchase! More

The Best Ever! My husband and I originally went in the purchase a leased car by our son. We had such an outstanding conversation with Harry that we decided to trade My husband and I originally went in the purchase a leased car by our son. We had such an outstanding conversation with Harry that we decided to trade my husbands Explorer, which was now more car than he needed, for a new Ford Escape. Harry gave us exactly what we needed. My husband wasn't big on, nor did he need a lot of extras. Harry found him just the right car, and trust me, there are enough extras that came standard to keep him very happy with his new car. We would definitely go back to him for any future purchases. His honesty and professionalism is outstanding! There was never any pressure, and we enjoyed the process completely! More

Will go nowhere else! My family and I have purchased 8 vehicles in the last 6 years from Jannell .I have to say that would say something. I inquired about a Mustang I looke My family and I have purchased 8 vehicles in the last 6 years from Jannell .I have to say that would say something. I inquired about a Mustang I looked at in July when I was having service done. August 17th it was service time for my wife's car. Again I looked at it. I asked about pricing and what other offers they had. Have always got back to us soon. I liked what I heard Wednesday, sold. Went to the dealership at 3:00 pm Thursday and drove away at 4:30. Everything was done before I got there. Signed the papers and drove off. They make it very easy and always ask if you are happy with it. I love dealing with everyone there. We also have our service done there. It is nice to feel like more than just a customer. They always take that extra step. More

New vehicle purchase Stopped in to see new F150s. Had also planned to look at Chevys. Mike spent most of the afternoon showing multiple vehicles and all the options. He an Stopped in to see new F150s. Had also planned to look at Chevys. Mike spent most of the afternoon showing multiple vehicles and all the options. He answered all my questions and concerns. Very professional and knowledgeable. Had the patience I was looking for and a deal I could not turn down. Purchased and picked up same day! Highly recommend. More