Jannell Ford of Hanover

The best experience I’ve had with a dealer Working with Charlie to buy a car was a pleasure. Over the years I have been to a couple dozen car dealers and purchased 8 vehicles from cars dealers. Working with Charlie to buy a car was a pleasure. Over the years I have been to a couple dozen car dealers and purchased 8 vehicles from cars dealers. This was the first experience without frustration or pressure. Charlie and the staff at Jannell were easy to work with. I went in to get information and test drive on a Ford Explorer. I left to see other vehicles at other dealers. After weeding out all competitors SUVs I returned and Charlie showed me a preowned Explorer with the features I wanted and we worked out a deal. The Jannell staff was easy to work with. More

2 new vehicles in 3 days! I used jannell once before, in 2013 or so. I was happy with them at the time, but not enough to make them my exclusive dealer. I bought a car somewher I used jannell once before, in 2013 or so. I was happy with them at the time, but not enough to make them my exclusive dealer. I bought a car somewhere else in the meantime, and decided to check them out when my mother was on the market for an Escape this past fall. Rob Sylvia met us when we walked in, and immediately made us comfortable. Low pressure, pictures of his family on his desk, that kind of thing. We ended up with a good deal on a ‘15 escape for my mom, good trade value, good bottom line price on the escape. Rob even went to my moms house to drop off the vehicle and pick up the trade, I’d never heard of that happening anywhere else. I vowed I’d be back. This past week I traded in a used Taurus and my girlfriend traded in a used wrangler for a new F150 for me and Explorer for her. Both deals went unbelievably smooth with more than fair trade in prices (especially on the wrangler) and thousands off sticker on both purchases. We used Rob again for both, and I’ll never use anyone else. Kathy in finance was great with both me and my girlfriend, offering and explaining warrantees and extras but not pushing when we stated what we wanted and didn’t want. The sales manager was great also (I didn’t catch his name) he was fair and the bottom line on both deals was exactly what we felt comfortable with. I can honestly say that my family has found their dealership, I will never go anywhere else. More

Purchase of a New Vehicle From the minute Kathy Mulvehill knew I was looking into purchasing a new car, she took me under her wing and made purchasing the new car seamless. She From the minute Kathy Mulvehill knew I was looking into purchasing a new car, she took me under her wing and made purchasing the new car seamless. She is amazing! Charlie went with me on the test drive and made sure I knew all of the features, he was great to work with as well. Thank you Kathy and Charlie. More

Purchasing 2 new cars Purchased 2 automobiles 1 a car 1 a SUV excellent customer service by Charlie Williams.Jannell Ford should be proud of Charlie, knows his stuff,he can Purchased 2 automobiles 1 a car 1 a SUV excellent customer service by Charlie Williams.Jannell Ford should be proud of Charlie, knows his stuff,he can work with the customers More

Ford-Tastic! My wife and I recently visited Jannell Ford in Hanover. It was an excellent experience top to bottom. We had bought our previous 7 cars from a singl My wife and I recently visited Jannell Ford in Hanover. It was an excellent experience top to bottom. We had bought our previous 7 cars from a single different dealer, and weren't sure about switching... We LOVED our sales person Rob (yes we actually loved a car salesperson!!) and the staff, from front desk to sales to financing, was really great. Here is why:: A) THEY SAID THEY WERE LOW PRESSURE, AND THEY ACTUALLY WERE; B) THEY MADE NUMBERS SIMPLE AND UP FRONT, AND WHEN WE ASKED TO TRY SOMETHING DIFFERENT, THEY DID THE MATH RIGHT THERE AND SHOWED US THE ANSWERS; C) THEY BENT OVER BACKWARDS FOR OUR SCHEDULE, HAD CARS READY WHEN WE ARRIVED, AND NEVER MADE US FEEL LIKE WE COULDN'T LEAVE WITHOUT PRESSURE TO BUY RIGHT THEN. I would highly recommend this dealership and will absolutely be back again. Thank you Jannell for a car-buying experience that made us feel good about shopping for cars! More

Love ford! I always have a great experience with Jannell Ford, the service is great, the sales reps are great! I have zero complaints! I will be back to ford eve I always have a great experience with Jannell Ford, the service is great, the sales reps are great! I have zero complaints! I will be back to ford every time for future maintenance and purchases! More

Lease Trade In Good group to work with. Harry did everything he could to meet my objectives. Look forward to continuing to work with this dealership in the future. Good group to work with. Harry did everything he could to meet my objectives. Look forward to continuing to work with this dealership in the future. More

Awesome, start to finish. Low pressure atmospher, very nice people who listen to your needs as well as giving me all the information and guidance I needed..made me feel like pa Low pressure atmospher, very nice people who listen to your needs as well as giving me all the information and guidance I needed..made me feel like part of thier team. More