Jannell Ford of Hanover

Transit connect I purchased a new 2019 Ford Transit Connect in December. Harry the Commercial Sales manager was great to deal with. No wasted time and went out hos wa I purchased a new 2019 Ford Transit Connect in December. Harry the Commercial Sales manager was great to deal with. No wasted time and went out hos way for us. I would highly recommend Jannell More

Very Pleased I just leased my second Ford Fusion Energi from Jannell Ford and am very happy. The staff is great and made my transition into my new car seamless. I just leased my second Ford Fusion Energi from Jannell Ford and am very happy. The staff is great and made my transition into my new car seamless. A shoutout to Ed Clark and Stephen Gorman and the rest of the team for being such consummate professionals! More

Great working with the Team Thank you to everyone for helping through the process of leasing a new car. Everyone was very helpful and transparent throughout the process. There wa Thank you to everyone for helping through the process of leasing a new car. Everyone was very helpful and transparent throughout the process. There was no pressure put on me to purchase as opposed to other places I had visited. More

No Integrity, Horrific Communication I purchased a used 2015 Ford Edge from Jannell 9-20-19, and the Sales Department gets 5 Stars - they were superlative. Regrettably, both the Service a I purchased a used 2015 Ford Edge from Jannell 9-20-19, and the Sales Department gets 5 Stars - they were superlative. Regrettably, both the Service and Management Team are the opposite. We are in the Northeast, where random power outages due to weather happen at least yearly (more, really). The dealership has no contingency plan for this eventuality. Within 2 weeks of purchase, Service was in possession of my car to fix a couple of outstanding issues and there was a power outage at Jannell. I was easily reachable, but they never contacted me - at all. Driving to them was not an option as I live 30-40 minutes drive from the dealership and they had my car. I was unable to reach them until Day 3. I called Ford Corporation 6x on Day 2 of the outage. They had zero information about anything, refused to allow me to speak voice-to-voice with a Supervisor, insisted that I address the situation with the Dealership (not reachable), gave me a "New" (wrong) number for the dealership, and repeatedly committed to call me back that day, which they did not. Although they did text me early in all of this to say that they were closing the case as the issue was "Resolved". NOT. I finally reached Jannell on Day 3 of the outage, and the service manage, Shawn Hillegass was under the impression that everyone whose vehicle was in their possession had been contacted. Subsequently, I learned that I was in the majority here - few people had been contacted. Sean did arrange for substitute transportation for me at Jannell's cost, and when I picked up my car several days later gave me some coupons for free oil changes (at my request, he offered nothing for my aggravation and anxiety). This was acceptable and I was willing to call it a bad situation with a reasonable outcome. Shawn gave me his card and invited me to call him if I had any further issues. I DID, AND HE NEVER HAS. One of the issues the car had been left with service for isn't fixed. I began leaving Shawn messages 11-4-19, and after 4 messages and 2 weeks went by with no response, I spoke with the GM, Bill Roderick. That was on November 16, 2019. We spoke at length, he agreed that my expectations were not unreasonable, and he committed to contact me early the following week after he addressed the situation at a Manager's meeting. 2 more weeks have passed I have heard nothing from anyone at Jannnell. As an aside, for 3 weeks if the time I was trying to get them to respond to me, I had substitute transportation I could have used (I live on a small peninsula and public transportation isn't really available in any meaningful way). So I have been trying to get an issue outstanding from initial purchase fixed for 2 1/2 months, and for over 6 weeks have been unable to get them to respond to my concerns and resolve my issues. This business clearly lacks organization, commitment to the customer, follow-through, integrity, and the basic skill of effective communication. Go elsewhere to purchase a vehicle. More

Great Working With Harry And Wilfredo Thank-you gentlemen for guiding me through the process of buying a new truck. Harry's patience, professionalism and expertise greatly facilitated th Thank-you gentlemen for guiding me through the process of buying a new truck. Harry's patience, professionalism and expertise greatly facilitated the process. Thank-you. More

Rob and Wilfredo were absolutely amazing. My car was totaled by a tree on Halloween. I was amazed at the work they put in for me to be in a safe vehicle with my children. Jannell ford has always been my totaled by a tree on Halloween. I was amazed at the work they put in for me to be in a safe vehicle with my children. Jannell ford has always been my family’s dealership and since my last visit especially, I would vouche for them forever! More

Charlie helped us purchase a new truck. He was very helpful and answered all our questions. would highly recommend him to my friends and family helpful and answered all our questions. would highly recommend him to my friends and family More

Explorer & F550 Zero hassle, super friendly and extremely professional! Highly recommend Jannell Ford. Inquired about a two vehicles and they went above and beyond Zero hassle, super friendly and extremely professional! Highly recommend Jannell Ford. Inquired about a two vehicles and they went above and beyond our expectations! Happy buyer here!! Thank you especially Harry and Jill! We will be back for sure! More

I am incredibly pleased with the compassion and professional way I was treated at Jannell Ford in Hanover! Dreams really do come true from Rob Sylvia and management! professional way I was treated at Jannell Ford in Hanover! Dreams really do come true from Rob Sylvia and management! More

Great service ..comfortable no pressure family dealership.. Alex Vega is the salesperson you want to see...very accommodating down to earth...and patient with all my questions ..great experience, Costa in finan Alex Vega is the salesperson you want to see...very accommodating down to earth...and patient with all my questions ..great experience, Costa in finance is a peach as well...both family men so they understood interruptions by my grandson as we did business..Plus CANDY everywhere..LOL popcorn, pasties , brownies ...yummy treats :) More