Jannell Ford of Hanover

This dealership has the best salesmen and they are curtious , friendly and very professional. I would highly recommend Jannell Ford curtious , friendly and very professional. I would highly recommend Jannell Ford More

My experience with the team of salespeople at Jannell Ford car dealership in Hanover, has FAR EXCEEDED all of my expectations! They were the most professional, polite and patient team of sales persons, Ford car dealership in Hanover, has FAR EXCEEDED all of my expectations! They were the most professional, polite and patient team of sales persons, I have ever had to deal with. They went the extra mile to accommodate all of my needs, making me feel extremely comfortable and a valued customer as well. I can’t say enough good things about how well they treated me, especially after having to deal with another dealership that was pushy, condescending and not interested in your business if you were not pursuing the vehicle they tried to force you into purchasing. Without question, the sales team at Jannell Ford car dealership treats its customers with so much respect and professionalism that you can’t help but leave feeling positive and good about the people on their staff and the excellent service they provide. Two thumbs up for the whole team at Jannell Ford in Hanover, Massachusetts !!! More

The services department is always so helpful. Thank you for all you do. I would recommend Jannell Ford to all my friends. Thank you for all you do. I would recommend Jannell Ford to all my friends. More

Great and friendly folks. Takes a while to get service appt. Didn’t finish work Takes a while to get service appt. Didn’t finish work More

I was very satisfied. Car looks great. The pick-up service works for me. Thanks Car looks great. The pick-up service works for me. Thanks More

Wow! What a pleasant and surprisingly fast process buying my "new" car from this dealership, and especially from Jack. What a pleasant and surprisingly fast process buying my "new" car from this dealership, and especially from Jack. More

Service Dept has very poor knowledgeability of their products and responsibilities as a certified Ford Warranty Service dealership. I would not do business with this dealership again. I purchased my v products and responsibilities as a certified Ford Warranty Service dealership. I would not do business with this dealership again. I purchased my vehicle here and had a most satisfactory experience with the sales team. Unfortunately, their service department falls far short of an acceptable level of professionalism, experience and knowledgeability and an arrogant unwillingness to listen to the customer. In the end they honored the warranty after two weeks of back and forth hassle but determined that any future warranty service related to this vehicle will not be honored. “You’re on your own” I was told. More

A GOOD JOB AS ALWAYS AND DONE DESPITE A FALSE FIRE ALARM AND THE BUILDING HAD TO BE EVACUATED GOOD JOB! AND THE BUILDING HAD TO BE EVACUATED GOOD JOB! More

Very customer service focused. Polite, concerned and honest. From phone to in person contact I could not be more pleased. Ariel especially, listened, explained and didn't over Polite, concerned and honest. From phone to in person contact I could not be more pleased. Ariel especially, listened, explained and didn't over promise. Assured my car would be ready when needed and he delivered! More

Worst Customer Service available Storytellers and liars. Two vehicles in for similar problems, 3 years apart. First vehicle bumper caved in on return, my body shop had sent over so they took care of repair. Two vehicles in for similar problems, 3 years apart. First vehicle bumper caved in on return, my body shop had sent over so they took care of repair. Repair report let me know that brake booster was in need of repair. How caring! How about the bumper? 2nd vehicle has clear coat rubbed off on bumper facia, chip in fascia from flexing, and headlight out of alignment. 1st issue never brought to their attention until 2nd issue came to a head. Asst Srvc Mngr wiped away clear coat, said all set, and then proceeded to freak out when I raised remaining two parts of damage. Yelling and swearing at me, like I made this all up. Can’t write this xxxx. Never, Ever, trust this establishment to do the right thing, and particularly do not trust the Asst Srvc Mngr, Vehicles sit for days, and then advisors say unable to find problems they never looked for. Do not waste time we these people. More