Jannell Ford of Hanover

I am very please with my experience at Jannell Ford. Roger was very good to deal with through out this whole process. He kept me informed and kept my mind at ease. I wish it was always this stressfree w Roger was very good to deal with through out this whole process. He kept me informed and kept my mind at ease. I wish it was always this stressfree when dealing with car troubles. Jeremy was also very friendly and also willing to help with anything I needed. I can't say enough how happy I was with my service. I would definitely recommend this dealership/Service department to anyone. I appreciate all of your help Roger, thank you. Sincerely, Jeannette More

This is the 3rd Truck I have bought from Jannell... they are a good dealership both service and saleswise. I have workded with Bill for along time, and he his great to work with, very professional and fr are a good dealership both service and saleswise. I have workded with Bill for along time, and he his great to work with, very professional and friendly. Eddie is new(er) to Jannell and this was my first experience with him.. he is very professional and doesn't hound you or pressure you.. this is important to me when making a decision.. plus he like fishing and boating.. , so it was all good.. I would definitley recommend Eddie and Jannell... Best Regareds, Lou Villa, Villa Machine Associates. More

The process was painless and the staff was knowledgeable but not pushy. As someone who does not really enjoy the car-buying experience, I found it much simpler to deal with the Jannell staff than I have at but not pushy. As someone who does not really enjoy the car-buying experience, I found it much simpler to deal with the Jannell staff than I have at most (if not all) other dealerships I have visited. I would both recommend them to a friend and return to this dealership if I were looking for a new car. More

I was very impressed with my experience purchasing a used Fod Flex from Jannell Ford. As with most people, I had had some pretty bad experiences in the past, so I was more than a little apprehensive about ha Fod Flex from Jannell Ford. As with most people, I had had some pretty bad experiences in the past, so I was more than a little apprehensive about having to go to car dealerships and deal with salespeople again. After reading on Dealer Rater that Jannell Ford was one of the highest rated Ford dealerships in the area, I decided to go in for a test drive and was lucky enough to have Richard Bernard as our salesperson. Having been in sales for years, I know a good sales person when I meet them and Rich did a great job. He was very pleasant and patient, which are two of the characteristics that you don't frequently hear associated with car salesmen, but are necessary if you want my business. He also had a really good knowledge about the vehicle that we were interested in and there was never any pressure involved throughout the purchase of the car. I can't recommend Jannell Ford, or Rich Bernard high enough. I will certainly be going back there the next time that I am in the market for another vehicle. More

3/20/2011 My husband and I met Eddie Clark as we were 3/20/2011 My husband and I met Eddie Clark as we were walking to the sales office. We were interested in looking at the Ford Escape and Edge. We ex 3/20/2011 My husband and I met Eddie Clark as we were walking to the sales office. We were interested in looking at the Ford Escape and Edge. We explained to him right away that we were not going to buy that day as we were looking at other dealers also. Eddie was very helpful and spent a great deal of time with us allowing us to test drive the Escape and Edge. He took the time to explain every detail about the cars and how all the systems worked. Eddie was very knowledgeable and pleasant to deal with and made the whole experience an enjoyable one. We have always been very satisfied with Jannell's customer service in the past and will continue to have our cars serviced by them. If we decide to purchase the Edge, Eddie Clark will be the first person we will contact. More

We just purchased a 2011 Ford F150 Lariat. I have to say the process was very easy compared to prior purchases at other dealers. Eddie made this purchase very easy for us, he listened to exactly what we wan the process was very easy compared to prior purchases at other dealers. Eddie made this purchase very easy for us, he listened to exactly what we wanted and he delivered. Eddie is very helpful and knows his stuff. Thanks Eddie keep up the good work.... More

I have been driving a Subaru for the past 8 years and love the car, but with the mileage I felt it was time to look at something new. I did my research on different fuel efficient vehicles and was very i love the car, but with the mileage I felt it was time to look at something new. I did my research on different fuel efficient vehicles and was very impressed with the Ford Fiesta reviews. I had a Ford Fiesta back in the 80's when the first one came out and enjoyed that car very much. I test drove several different manufacturers and came back to the Ford Fiesta. I chose Jannell Ford because I have dealt with Jannell at least 5 times in the past 20 years and have never been disappointed with sales or service. Eddie Clark was my salesperson and he was exceeding professional while making the experience fun. I ended up calling him on his cell phone on a Saturday night to tell him that I wanted the car! Kathy is the finance manager that I dealt with and she made the decision easy by putting all options on the table so that I could pick out the best finance program for me. I am picking up my car on Wednesday morning and can't be more excited. I feel that I got a very good deal on an excellent vehicle and would recommend Jannell Ford, Eddie and Kathy to anyone. More

Over a 2 day period I visited Jannell Ford 3 times and a local Honda dealership twice. I was comparison shopping the Ford Fiesta and the Honda Fit. I was greeted and dealt with promptly and cordially from local Honda dealership twice. I was comparison shopping the Ford Fiesta and the Honda Fit. I was greeted and dealt with promptly and cordially from all employees at Jannell's on each occasion, as opposed to the Honda dealership, where I stood for 15 minutes - both days! - before finally having to ask for help. The sales professional at Jannell's asked pertinent questions about our needs and made us aware of all the current incentives on similar vehicles so that we had options to think about. After deciding on the Ford product, the paperwork went very smoothly. We ended up with a finance rate that beat the lowest one we came up with on our own. No pressure, easy people to work with, and at the end of the day we actually sat around and shot the breeze for a while. One of the salesman, Richard Darr, remembered selling a 1957 Pontiac Starchief to my grandfather and even remembered the color! 2/28/11 We picked up our car today and my wife & I were given a thorough 20 minute overview of the vehicle, and introduced to the Service Manager in case we had any questions, which was something no other dealership in my car buying experience has ever taken the time to do. Jannell Motors continues the tradition that they established back when my grandfather and father bought cars from them, which is something the high volume dealers just can't match. More

Buying this car was very easy. There was no pressure. Eddie Clark was great. He listened to what we needed and went out of his way to find exactly what we wanted. All options were explained. All our qu Eddie Clark was great. He listened to what we needed and went out of his way to find exactly what we wanted. All options were explained. All our questions were answered in a professional way. This was the best car buying experience we've ever had. More

I have driven Acura for past nine years. When my transmission started to slip recently I had to decide among several options. I went with looking at a Ford Fusion and had the good fortune to be met transmission started to slip recently I had to decide among several options. I went with looking at a Ford Fusion and had the good fortune to be met by Eddie Clark upon arrival. It was a comfortable and low-key visit. He was amiable, knowledgeable, and helpful. I made a decision on Saturday to get the SEL and returned on Sunday to meet with him and Kathy Mulvehill, Business Manager, as well as to get the car. Again, everything went smoothly. Kathy is professional, efficient, and well-informed. She is good at what she does and explains the numbers, reviews options, and has a good presentation of options that might be worthwhile, without making it a sales pitch. We are off to a good start. When needed, I hope the Service will be as good as the initial sale. More