Jannell Ford of Hanover

I was never rushed or pushed into buying a car. Bobby was my salesman and he spoke with me on the phone several times, over 2-3 weeks, before I was even able to make it into the store. This was my first time my salesman and he spoke with me on the phone several times, over 2-3 weeks, before I was even able to make it into the store. This was my first time buying from a car dealer and he was very friendly, patient and willing to teach me what I needed to know when buying a car. I was very impressed with this car dealer and for me that goes a long way. If a car dealer is rude or pushy and there price is lower I will not buy from them because of their bad customer service. Bobby provided me with great customer service and a great price. I am very happy and I can't wait until my car comes in! He made my first car buying experience very pleasurable and stress free. Thanks Bobby! :) More

i did have a fast and easy experience at jannell ford. very friendly and informative employees. i feel as though my trade was worth more than they offered me, but its not a huge deal. however, my overall very friendly and informative employees. i feel as though my trade was worth more than they offered me, but its not a huge deal. however, my overall experience was great. i was dealing with bob christie, who seems to be a great guy and answered all my questions. i would definatly recommend jannell ford to anyone interested in buying a new or used ford. More

Richard was great from the very beginning, after we spoke Richard was great from the very beginning, after we spoke I knew he was the sales person I wanted to do business with. I thought I was going to bu Richard was great from the very beginning, after we spoke I knew he was the sales person I wanted to do business with. I thought I was going to buy an Escape, but after a test drive, relized it wasn't what I was looking for. Added, my husband's colorful depiction of what he likes combined w/ mine; patiently, Richard showed me what he thought would be a good choice for us. Gladly, I was able to find the perfect vehicle. Then Eddie kindly, suggested payment options that would help us to stay in range of budget. Also we shared a common interest in sailing which was fun to talk about, our adventures at sea and looking forward to the new ones, Eddie! "Red Sky at night, sailor's delight...." And other great common interest were shared. Can't remember her name but, she was fast, accurate, and comfortable to finish the P/S with while our kids enjoyed hot chocolate. Thank you for the many warranty options and working the numbers to what we wanted. Finally, the Ford Exporer "Eddie Bauer Edition" looked fantastic when we were ready to take her home. Richard also, took the time to go over all those wonderful 21st century devices, voice activated/gps/phone/sirius/ipod, etc... and connected my cell. Wow! Impressive Stuff! I'm glad I got that flyer in the mail. Thank you, Jannell for a great purchasing experience. More

Best car buying experience ever. Salesperson, Bill, was friendly, helpful and honest. He listened and understood what i needed. Bill did everything possible to help me accomplish my goal of purchasing a friendly, helpful and honest. He listened and understood what i needed. Bill did everything possible to help me accomplish my goal of purchasing a new vehicle. Kathy in finance was also pivotal in my purchase. She was excellent to work with as well. This was my best car purchasing experience in my fifty-three years of living. i want to thank Bill and Kathy for helping me regain faith in the car buying experience. More

Best experience I have ever had buying a car. The whole staff was wonderfull. I had been shopping for a car for a year, and had difficulties. The staff at Jannell Ford made me feel totally comfortable, a staff was wonderfull. I had been shopping for a car for a year, and had difficulties. The staff at Jannell Ford made me feel totally comfortable, and walked me through the whole process. Overcoming all of the difficulties in my situation and I walked out with the car I wanted to buy. More

My visit to Jannell Ford was the best experience I have ever had in buying a new car. My salesman, Eddie Clark, is an immediately likeable guy. He seemed genuinely interested in what I wanted and needed ever had in buying a new car. My salesman, Eddie Clark, is an immediately likeable guy. He seemed genuinely interested in what I wanted and needed in a Ford Fusion and did not try to talk me into anything more. He is very knowledgeable about the products he sells and patient with questions and concerns. Once my decision was made, he made the purchasing process as easy as possible, and spent sufficient time in explaining the features of the car. I drove off the lot with insurance in place, sticker and registration, as well as an appointment for my first oil change. Kathy, the Finance Manager, was helpful and (again) patient in explaining different options. I told her what I wanted for monthly payments, and she got there. There were several options which she made sure I understood and helped me with a decision. Again, she did not try to "sell" me. I love the car and so far Jannell Ford is the right dealer for me. I would recommend the dealership, Eddie, and Kathy to anyone looking for a Ford. More

In my search for a new car, I met many, many car salespeople. However, the only place I felt completely comfortable to come and go as I pleased during my search was with Eddie Clark and at Jannell salespeople. However, the only place I felt completely comfortable to come and go as I pleased during my search was with Eddie Clark and at Jannell Ford. Eddie gave me information, without pressure or gimmicks. I test drove the car (a Ford Flex) multiple times and for one extended time period, and received only education about the car until I was finally ready to sit down and negotiate the price. I had some minor surgery on the day we were meeting to get down to final negotiating, so unfortunately I was tired and in pain from the procedure, and not in a good frame to make decisions. Had Eddie pushed me that day he never would have seen me again, but he had the presence of mind to realize I needed to back off and take another few days to refocus on the purchase. That was the right gesture, because it solidified my decision that this group cared more about me than about pushing a car. I came in the next morning (feeling much better) and bought a 2011 Ford Flex. I felt I received a fair price with minimal haggling. Overall it was a great experience. I would definitely recommend Eddie and Jannell Ford. More

I couldn't have asked for a better car purchase experience. The product (Ford's 2011 Explorer) sells itself. What made my purchase experience extraordinary was the unbelievable sales rep that I h experience. The product (Ford's 2011 Explorer) sells itself. What made my purchase experience extraordinary was the unbelievable sales rep that I had the absolute pleasure of working with. Rich Bernard is wonderful. Jannell Ford will always get my recommendation because of Rich Bernard. He has a fabulous personality and is a true joy to work with. I also can't say enough of how much I appreciated his honest approach. After having worked with Rich, I can't imagine putting my trust in any other sales rep ever. More

I had a wonderful experience with this dealer; the saleman was extremely helpful and informative, and he made me feel very comfortable with the whole buying event. I am looking forward to many hours saleman was extremely helpful and informative, and he made me feel very comfortable with the whole buying event. I am looking forward to many hours on the road with my new Ford Fusion Hybrid, and I would highly receommend this dealership! More

I have bought three trucks from Jannell, each one bigger and better. Ed Clark was very friendly and knowledgeable in helping with the selection of our newest truck. We have delt with Jannell for years befor and better. Ed Clark was very friendly and knowledgeable in helping with the selection of our newest truck. We have delt with Jannell for years before moving and look forward to getrting back to the good service that we were used to receiving. More