Jannell Ford of Hanover

An issue with my headlights was reported to them while still under warrantee. It was a covered item that they could not find the problem. In November 2010, the same problem occurred. My Tbird needed a new still under warrantee. It was a covered item that they could not find the problem. In November 2010, the same problem occurred. My Tbird needed a new headlight switch, $200+, but they would not cover under warrantee. Ford would not help me either. I persisted and with the help of Dealer Rater, was immediately contacted by the GM, Bill Roderick, who gave me a full refund, and met with me personally to discuss the problem. I have so much respect for Jannell Ford now because they went out of their way to help me. They are a great dealer, convenient, friendly, have WiFi and will give me a ride home and back! More

I came back to Jannell Ford due to great customer satisfaction buying my 2005 Escape in 2005. This time I want to mention Bob Christie sales Rep being so friendly and helpful with my purchase. He cou satisfaction buying my 2005 Escape in 2005. This time I want to mention Bob Christie sales Rep being so friendly and helpful with my purchase. He couldn't do enough for me. Jason Lehner is the best Mgr for your sales dept. brings this whole sales effort for Jannell Ford to fruition and brought in Joanne Kiklis to explain the mathematics of this whole purchase to me. Good job to all there at Jannell Ford, my 2011 Escape XLT is wonderful. More

Bill was extremely helpful via telephone and email presale to help accomodate my busy schedule. Andrew and Ed were helpful and informative upon my arrival with a full detail of the car that I was int presale to help accomodate my busy schedule. Andrew and Ed were helpful and informative upon my arrival with a full detail of the car that I was interested in and the set up of the SYNC system. Joann made the deal smooth and easy answering all questions I had. Everyone was extremely pleasant and helpful regardless of whether or not it was their sale. More

Every event in life is connected to an emotion. When the event ends, the emotion stays with you. I'd like to thank Jason for making the purchase of my new Ford Escape a positive experience. Jason was profes event ends, the emotion stays with you. I'd like to thank Jason for making the purchase of my new Ford Escape a positive experience. Jason was professional,knowledgeable and patient with all of my questions. He helped me identify my wants and needs and select the perfect Escape for me. I couldn't be happier with it and will recommend Jason and Jannell Ford to all of my friends,family and co-workers. All transactions are relationship based. Jason and Jannell Ford strived to form a positive relationship with me followed by exceptional service and earned my trust. More

I went to the dealership this afternoon to look at some cars. Art approached us in the parking lot and was more than helpful. His kind personality aided myself, a recent college graduate, to find a brand n cars. Art approached us in the parking lot and was more than helpful. His kind personality aided myself, a recent college graduate, to find a brand new and more important affordable and reliable car. I am more than pleased adn I even go to pick the color for no extra cost. Art was more than helpful and I would recommend this dealership to anyone and everyone looking for a car. The level of knowledge and his caring attitude made it clear that Jannell Ford is the only dealership worth checking out. Previous to the visit I went to a Chevrolet dealership there best offer was a 2009 cobalt with 35,000 miles on it. After going and dealing with Art he was able to get me a better price on a brand new car and with a better attitude as well. Thanks again for the great work guys! More

Great experience. They got me the car I wanted at a great price. Stayed late on a Friday to work with me. Had the car ready on Monday. Even worked around some issues with the colors on the lot for a great price. Stayed late on a Friday to work with me. Had the car ready on Monday. Even worked around some issues with the colors on the lot for a car that was hard to find. Great dealership, great experience with Bobby and Eddie. More

My overall experience with the dealership was extremely positive. The people I dealt with were informative, friendly and more importantly, patient. Unfortunately, I can not remember all of their names, b positive. The people I dealt with were informative, friendly and more importantly, patient. Unfortunately, I can not remember all of their names, but in addition to the 3 mentioned above, I dealt with another sales person and the finance woman. I did not experience a lot of pressure to make a purchase and was pleasantly surprised with how easy the process was. More

I HAD A WONDERFUL EXP. WITH JANELL FORD ... MY FORD ESCAPE GOT TOWED TO THEM BECAUSE IT WAS THE CLOSEST DEALER .. I HAD NEVER BEEN THERE BEFORE BUT THEY TREATED ME LIKE I GO THERE ALL THE TIME .. WHEN ESCAPE GOT TOWED TO THEM BECAUSE IT WAS THE CLOSEST DEALER .. I HAD NEVER BEEN THERE BEFORE BUT THEY TREATED ME LIKE I GO THERE ALL THE TIME .. WHEN IT ARIVED THEY SAID THEY WOULD TRY TO GET IT IN THE SAME DAY.. 2 HOURS LATER I GOT A CALL FROM ADAM STATING MY CAR NEEDED A STARTER.. IT WAS COVERED UNDER MY WARRANTY AND THAT I WOULD BE ABLE TO PICK IT UP IN A HOUR ..I KNOW WERE IM BUYING AND SERVICING MY CAR FROM NOW ON THANK YOU JANNELL FORD.. SINCERLY TRAVIS BAKER.. More

I recently had some repair work done on my explorer and was more than satisfied. I delt with Roger and Jeremy in the service department. There ability to diagnose and fix the problems in a timely manner a was more than satisfied. I delt with Roger and Jeremy in the service department. There ability to diagnose and fix the problems in a timely manner and especially lower than what i was quoted is amazing. There service department is an elite group. I would definitely recommend Jannell Ford to family and friends. More

I had the most wonderful experience with the entire sales staff. I can not tell you how nice and easy is was to deal with them. This is the third car I have purchased from Jannell Ford and I would recommen staff. I can not tell you how nice and easy is was to deal with them. This is the third car I have purchased from Jannell Ford and I would recommend them to anyone. I was extremely happy with the price of my new car. More