Jannell Ford of Hanover

I was very satisfied with the entire experience. Everyone at Jannell dealt with me squarely, and I never felt like I was getting the run-around. No pressure. Salespeople were knowledgeable, and th Everyone at Jannell dealt with me squarely, and I never felt like I was getting the run-around. No pressure. Salespeople were knowledgeable, and the price was fair. Other dealerships could learn a lot from these guys! More

Roger Paim made my experience there exceptional. He showed professionalism and I wanted to express again my greatfullness to him. MUITO OBRIGADO Roger! Thank you again Roger and Jannell!! I gave thi showed professionalism and I wanted to express again my greatfullness to him. MUITO OBRIGADO Roger! Thank you again Roger and Jannell!! I gave this rating because of the quality of service I received at Jannell ford. Wally Goodwin More

Very good to deal with. No pressure sales. Explained everything well and very relaxed atmosphere. They did not keep you waiting like other dealers do. everything well and very relaxed atmosphere. They did not keep you waiting like other dealers do. More

I took my Ford Winstar to Jannell in December for a rear axle recall. Ford asked consumers with Winstars to bring them in to be tested and if they didn't pass the test they would provide you with a rental u axle recall. Ford asked consumers with Winstars to bring them in to be tested and if they didn't pass the test they would provide you with a rental until the parts came in. My van failed. The team at Jannell explained that it would be 4 - 5 weeks before the parts came in and drove me to the rental company. Turns out Ford had a much larger than expected problem on their hands and took longer to distribute all the parts. I never heard from them for 6 month! 6 months later I went to pick up the van. It was very helpful that they arranged for me to return the rental to Jannell and not have to go to the rental agency as well. I started to drive out of the parkig lot and there was an awful noise. Roger drove the van and told me it was the strutters and springs. I knew I couldn't drive the van home. I was very upset as it didn't need these parts when I dropped it off six months ago and I did not want to invest any more money into this old van and yet was not prepared to buy a new car right now either. I was ready to panic. Roger understoond. He explained that this can happen when a vehicle sits for such a long time and that he would see what he could do to help me. And he did. He called Ford and explained the situation, but they said this was not covered under the recall and there was nothing they could do. Roger didn't give up on me. He had a van on the lot, much newer than mine, that was being junked because of the recall. He replaced the broken parts of my van with parts from this newer van, even a broken windshield wiper he noticed! And, he didn't charge me for parts or service. I know I need to buy a new car in the near future and I know where I am going to buy it. It is great to have a car dealership you can trust. More

We brought in our 2004 van for service and were faced with an unexpected costly repair. The necessary work was performed and then we were informed the transmission may need additional work or replacement with an unexpected costly repair. The necessary work was performed and then we were informed the transmission may need additional work or replacement. As this was an older car with high mileage we were faced with the decision of replacing or going ahead service. Jannell knew we were unhappy with the $ already spent on repairs and possibly now having to turn around and buy a new car. We were contacted by the sales manager Bill Roderick to come in if interested and look at options and he would help us to absorb the costs of our recent repairs. Well he did just that. Bill was very informative, low pressure and very helpful in getting us into a brand new 2011 Escape. We love the car and appreciate his support and patience through the buying process. He was able to give us a good deal we were happy with and could afford (especially as we were not in the market right now for a car!) His staff are very friendly and the salesman Rich that set up the car and reviewed the features when we came to pick it up was very helpful. He really simplified all of the key features so we were able to drive off with everything feeling very user-friendly..it was great! We had bought our mini van from Jannelle in 2004 and were very happy. This experience really helped to restore our thoughts and confidence in the dealership thanks to Bill and his team. We will share our thoughts with friends and family. More

I bought 2 new cars (2012 Focus and 2002 Focus) from Jannell, and I've have good experiences with both. I went to other dealers for price comparisons, and they were high pressure with the price always Jannell, and I've have good experiences with both. I went to other dealers for price comparisons, and they were high pressure with the price always changing depending on how close I was to walking out the door. Jannell gave us a great offer on our trade and the new car right from the start. Jannell gave us a great deal without the games. They didn't have the car I was looking for on the lot, but they were able to get one within just a few days. More

Dealership was very easy to work with. I had X-plan pricing certificate so cost were defined and I did not get any run around as I have with other dealers even when I had a defined pricing with the oth pricing certificate so cost were defined and I did not get any run around as I have with other dealers even when I had a defined pricing with the other dealer. Jannell also was very response during the ordering process and provided regular updates as to the status of our order. The car arrived on a Wednesday and was fully preped and ready to go on Thrusday. They had set up the web registration for the voice systems prior to the car arriving and spent plenty of time to review how they all worked prior to us leaving with the new car. Overall it was a very pleasent and straight forward process to purcahse a new car from Jannell. More

My family has purchased 8 cars/trucks from Jannell. They are honest and fair. They do not play the games other dealers do. From service to sales to management all are knowledgable. They do all they can t are honest and fair. They do not play the games other dealers do. From service to sales to management all are knowledgable. They do all they can to make the deal work for you. More

I recently brought my 2010 Taurus in for service on the one year anniversary of its purchase from Jannell. I continue to be very enthusiastic about the Taurus and have been very satisfied over the past yea one year anniversary of its purchase from Jannell. I continue to be very enthusiastic about the Taurus and have been very satisfied over the past year with the routine maintenance service I've received at Jannell. On this occasion,the service was exceptional. The scheduled maintenance tasks were completed in short order along a with a comprehensive functional inspection. This was followed by a thorough detailling of my car, during which General Manager Bill Roderick personally ensured extra effort of the service staff who virtually eliminated the appearance of a number of body scrapes without the necessicity of a separate and potentially expensive trip to a body shop. The result was a car that looked and performed like it had just come from the showroom floor. And all of this was done in a timely fashion and at a very modest cost. A great job! More

An excellent organization in all departments. It had been a while since I'd bought a car, and everyone I'd dealt with at Jannell was professional, patient and friendly. Plus, I'd ended up buying the right ca a while since I'd bought a car, and everyone I'd dealt with at Jannell was professional, patient and friendly. Plus, I'd ended up buying the right car for me. They're definitely a dependable dealership. More