Jannell Ford of Hanover

We brought in our 2004 van for service and were faced with an unexpected costly repair. The necessary work was performed and then we were informed the transmission may need additional work or replacement with an unexpected costly repair. The necessary work was performed and then we were informed the transmission may need additional work or replacement. As this was an older car with high mileage we were faced with the decision of replacing or going ahead service. Jannell knew we were unhappy with the $ already spent on repairs and possibly now having to turn around and buy a new car. We were contacted by the sales manager Bill Roderick to come in if interested and look at options and he would help us to absorb the costs of our recent repairs. Well he did just that. Bill was very informative, low pressure and very helpful in getting us into a brand new 2011 Escape. We love the car and appreciate his support and patience through the buying process. He was able to give us a good deal we were happy with and could afford (especially as we were not in the market right now for a car!) His staff are very friendly and the salesman Rich that set up the car and reviewed the features when we came to pick it up was very helpful. He really simplified all of the key features so we were able to drive off with everything feeling very user-friendly..it was great! We had bought our mini van from Jannelle in 2004 and were very happy. This experience really helped to restore our thoughts and confidence in the dealership thanks to Bill and his team. We will share our thoughts with friends and family. More

I bought 2 new cars (2012 Focus and 2002 Focus) from Jannell, and I've have good experiences with both. I went to other dealers for price comparisons, and they were high pressure with the price always Jannell, and I've have good experiences with both. I went to other dealers for price comparisons, and they were high pressure with the price always changing depending on how close I was to walking out the door. Jannell gave us a great offer on our trade and the new car right from the start. Jannell gave us a great deal without the games. They didn't have the car I was looking for on the lot, but they were able to get one within just a few days. More

Dealership was very easy to work with. I had X-plan pricing certificate so cost were defined and I did not get any run around as I have with other dealers even when I had a defined pricing with the oth pricing certificate so cost were defined and I did not get any run around as I have with other dealers even when I had a defined pricing with the other dealer. Jannell also was very response during the ordering process and provided regular updates as to the status of our order. The car arrived on a Wednesday and was fully preped and ready to go on Thrusday. They had set up the web registration for the voice systems prior to the car arriving and spent plenty of time to review how they all worked prior to us leaving with the new car. Overall it was a very pleasent and straight forward process to purcahse a new car from Jannell. More

I recently brought my 2010 Taurus in for service on the one year anniversary of its purchase from Jannell. I continue to be very enthusiastic about the Taurus and have been very satisfied over the past yea one year anniversary of its purchase from Jannell. I continue to be very enthusiastic about the Taurus and have been very satisfied over the past year with the routine maintenance service I've received at Jannell. On this occasion,the service was exceptional. The scheduled maintenance tasks were completed in short order along a with a comprehensive functional inspection. This was followed by a thorough detailling of my car, during which General Manager Bill Roderick personally ensured extra effort of the service staff who virtually eliminated the appearance of a number of body scrapes without the necessicity of a separate and potentially expensive trip to a body shop. The result was a car that looked and performed like it had just come from the showroom floor. And all of this was done in a timely fashion and at a very modest cost. A great job! More

My family has purchased 8 cars/trucks from Jannell. They are honest and fair. They do not play the games other dealers do. From service to sales to management all are knowledgable. They do all they can t are honest and fair. They do not play the games other dealers do. From service to sales to management all are knowledgable. They do all they can to make the deal work for you. More

An excellent organization in all departments. It had been a while since I'd bought a car, and everyone I'd dealt with at Jannell was professional, patient and friendly. Plus, I'd ended up buying the right ca a while since I'd bought a car, and everyone I'd dealt with at Jannell was professional, patient and friendly. Plus, I'd ended up buying the right car for me. They're definitely a dependable dealership. More

An issue with my headlights was reported to them while still under warrantee. It was a covered item that they could not find the problem. In November 2010, the same problem occurred. My Tbird needed a new still under warrantee. It was a covered item that they could not find the problem. In November 2010, the same problem occurred. My Tbird needed a new headlight switch, $200+, but they would not cover under warrantee. Ford would not help me either. I persisted and with the help of Dealer Rater, was immediately contacted by the GM, Bill Roderick, who gave me a full refund, and met with me personally to discuss the problem. I have so much respect for Jannell Ford now because they went out of their way to help me. They are a great dealer, convenient, friendly, have WiFi and will give me a ride home and back! More

I came back to Jannell Ford due to great customer satisfaction buying my 2005 Escape in 2005. This time I want to mention Bob Christie sales Rep being so friendly and helpful with my purchase. He cou satisfaction buying my 2005 Escape in 2005. This time I want to mention Bob Christie sales Rep being so friendly and helpful with my purchase. He couldn't do enough for me. Jason Lehner is the best Mgr for your sales dept. brings this whole sales effort for Jannell Ford to fruition and brought in Joanne Kiklis to explain the mathematics of this whole purchase to me. Good job to all there at Jannell Ford, my 2011 Escape XLT is wonderful. More

Bill was extremely helpful via telephone and email presale to help accomodate my busy schedule. Andrew and Ed were helpful and informative upon my arrival with a full detail of the car that I was int presale to help accomodate my busy schedule. Andrew and Ed were helpful and informative upon my arrival with a full detail of the car that I was interested in and the set up of the SYNC system. Joann made the deal smooth and easy answering all questions I had. Everyone was extremely pleasant and helpful regardless of whether or not it was their sale. More

Every event in life is connected to an emotion. When the event ends, the emotion stays with you. I'd like to thank Jason for making the purchase of my new Ford Escape a positive experience. Jason was profes event ends, the emotion stays with you. I'd like to thank Jason for making the purchase of my new Ford Escape a positive experience. Jason was professional,knowledgeable and patient with all of my questions. He helped me identify my wants and needs and select the perfect Escape for me. I couldn't be happier with it and will recommend Jason and Jannell Ford to all of my friends,family and co-workers. All transactions are relationship based. Jason and Jannell Ford strived to form a positive relationship with me followed by exceptional service and earned my trust. More