Jannell Ford of Hanover

Sean was very helpful and informative. He was patient and took the time to explain the two vehicles to us. He also made our test drive easy and comfortable. He provided an area for our 3 children to oc and took the time to explain the two vehicles to us. He also made our test drive easy and comfortable. He provided an area for our 3 children to occupy themselves. The vehicle was delivered timely and his communication with us was efficient. He also thought above and beyond when including three head sets instead of just two, knowing we had three boys. A great experience and we love the car, too. More

I am a long time Ford F150 driver and have purchased a truck from Jannell in the past. Recentley, I bought a new truck and have tried multiple times to have a pair of dings taken out of two flat panels. T truck from Jannell in the past. Recentley, I bought a new truck and have tried multiple times to have a pair of dings taken out of two flat panels. Typically this would be a quick, cheap and easy fix, however Jannell has made it an extremely frustrating experience as I've been juggled between sales and service every time I call. And on top of that, after every wait on hold, I am redirected to a voicemail. I have spent almost every call dealing with a computer and when I wait I get a voicemail every time. I have been calling on weekdays around 11am and 2pm, so there are definitely people at their desks and can hear the phones. I will be taking my business elsewhere so I can actually speak to someone who can help me and not be redirected every time I actually speak to a human being. More

the boys were fast,friendly and accommodating the dealership is very nice and clean pleasant place to do buisness.easy place to get in and out dealership is very nice and clean pleasant place to do buisness.easy place to get in and out More

I purchased a used Chrysler Sebring several weeks ago and found two things wrong. A light on the rearview mirror would not shut off and the dash brake light came on several times. I was asked to bring the found two things wrong. A light on the rearview mirror would not shut off and the dash brake light came on several times. I was asked to bring the car back and the service department said because it was a Chrysler they did not have the software to diagnose the problem and I would have to bring it to a Chrysler dealer but if I incurred any expense they would pay for the repair. The Chrysler dealer fixed the light problem and told me the front bake pads were 75% worn and that the brake fluid was low, which they topped off and charged me $49.75. I called Roger and informed him of my problem and he said bring the car back to him and he would put on a new set of front pads and reimburse me with a check that day. I did and not only did he replace the pads he did a complete front brake job plus giving me a check for $49.75. I was treated the way a customer wants to be treated. I was very happy with my first dealing with the service department and look forward to a long relationship. More

I went in for an oil change and a blinker that needed to be replaced. The man at the service desk was so nice and even adjusted my price to make me very happy!! I always use this service dept for all my c be replaced. The man at the service desk was so nice and even adjusted my price to make me very happy!! I always use this service dept for all my car needs and they never let me down! Thank you! Sincerely, Shannon McDonnell More

Buy on-line from Jannell Ford (Hanover, MA) with peace of mind... We purchased a used van from Jannell Ford online in March this year (2011). We were finishing a 3 year assignment in Germany and we wanted t mind... We purchased a used van from Jannell Ford online in March this year (2011). We were finishing a 3 year assignment in Germany and we wanted to have the car ready when we arrived (June). The price was excellent and it was easy to get phone and on-line service from Jannell. We paid in full via a wire-transfer in March. On picking up the van we did not like some of the features on the car and on driving it - we did not feel completely OK with it. Bill understood our position - he offered some other vehicles to look at, which we did - but in the end, without any issues at all - Bill provided a full refund. We saw the car on Saturday and on Monday we had the check in full. My wife and I appreciate very much the way Bill and Jannell dealt with our situation; they did not put any pressure on us, they simply wanted to give us what we wanted. They were honorable and demonstrated that they are a very customer focused team. I would not hesitate to buy from Jannell on-line in future. Thank you. More

Bill made the purchase of my 2011 Mustang GT a pleasure. He was able to locate the exact car to my specifications that no other dealer could produce, and he did it in a timely fashion. Upon delivering th He was able to locate the exact car to my specifications that no other dealer could produce, and he did it in a timely fashion. Upon delivering the car, Bill introduced me to Roger, the Service Manager. Roger and I spoke at length about the virtues of the new Mustang GT, and he really instilled in me a sense that he knew what he was doing and I would be in good hands in the unlikely event I needed to have the car serviced for warranty reasons. Looking forward to referring others to this dealership. -Brian Soldevilla Soldevilla Lawn & Landscape, Inc. More

My experience with Jannell began with the service department. I followed my Mechanic Mike Casey from Haddan Lincoln Mercury over here to Jannell. I have been extreemly satisfied with the service that department. I followed my Mechanic Mike Casey from Haddan Lincoln Mercury over here to Jannell. I have been extreemly satisfied with the service that I have recieved from all of the memners of the Service Team. I had bought a 2009 Ford Focus from Quirk as part of the Cash For Clunkers program but I chose not to return to Quirk to have it serviced. I had over 45,000 miles on the 2009 and Bill pellagrini and Bill Roderick gave me a great deal on a brand new 2012 Focus SEL and i am loving it! Thanks again and keep up the good work! Charlie LoBue More

I had a pleasant experience with Jannell Ford. Everyone was very nice and very professional. My husband and I bought a Ford Fiesta and a Ford F350 through Rich Benard. I would recommend this dealership to was very nice and very professional. My husband and I bought a Ford Fiesta and a Ford F350 through Rich Benard. I would recommend this dealership to everyone I know. We have definitely became loyal customers. To all the other people that helped just two words. Thank -you! More

I have used Jannell Ford since I bought my Ford Escape in 2005. I will only let the Service people at Jannell touch my car. Though I have had only a few issues with the car, when I take it in for servicing, 2005. I will only let the Service people at Jannell touch my car. Though I have had only a few issues with the car, when I take it in for servicing, I feel like I am getting top notch work on the car at a fair price. The Service people are friendly and efficient...and very thoughtful. Since I've bought the car, I have recommended Jannell Ford to my friends...not just because I love my Escape...but because I am so impressed with the quality of the service work. I know the Service Department takes pride in keeping my car going strong! More