Jannell Ford of Hanover

easy to schedule; courteous, prompt; good service. they accepted my coupons; waiting room was fine; kept to the time they promised to complete the work accepted my coupons; waiting room was fine; kept to the time they promised to complete the work More

I had to break down and buy a new car after 10 years. I saw the Ford Edge's on the road and on line and I liked the look of them. I really liked the burgendy color but you don't see many of those. My hus saw the Ford Edge's on the road and on line and I liked the look of them. I really liked the burgendy color but you don't see many of those. My husband and I went out to dinner on a Monday night and we stopped in to look at the Edge's. Low and behold Jannell had the burgendy color in the SE. Rich Bernard was great, he didn't push us to buy that night. Rich showed us the different models of the Edge, but I was hooked on the burgendy color. That Saturday we went to purchase the vehicle. Rich, Eddie and Joanne were very friendly and worked with us on our trade and financing. I love my new car. I would recommend Jannell Ford for their customer service, willingness to work with us and the service center was great (I had to come back for an inspection sticker.) More

The whole experience at janell was great from the moment we walked in the door!! All of the sales people and management we worked with were helpful knowledgeable and friendly!! Thank you for making this a p we walked in the door!! All of the sales people and management we worked with were helpful knowledgeable and friendly!! Thank you for making this a painless and fun experience! More

Bob was very helpful, showing us exactly what we wanted,answering numerous questions. We purchased (1) Explorer in February, because of the experience we just purchased an F-150 this month. The woma wanted,answering numerous questions. We purchased (1) Explorer in February, because of the experience we just purchased an F-150 this month. The woman in the financial office (Joanne?) was extemely helpful working for quite a while to get the best financing for us. More

Overall a great experence Ed Minelli went over and above what I would expect from a salesman. A great guy to have in your employ. Sales Manager Eddie Clark was a great guy who worked very hard to help Ed cl what I would expect from a salesman. A great guy to have in your employ. Sales Manager Eddie Clark was a great guy who worked very hard to help Ed close the deal. All in all a good experence that I would recomend to a friend. On a side note I would like to say I was disapointed in FORD MOTOR Co. as to their Rebate program giving incentives to Police Officers as well as Military two very derserving groups. But not to Firefighters who are also out on the front lines every day in this country. I think Ford Motor should look into this oversite. More

I went to jannell to have my fusion looked at, and ended up buying a 2012 ford escape. The customer serrvice there was great!! Everyone was so polite and great at what they do! I would buy another car from up buying a 2012 ford escape. The customer serrvice there was great!! Everyone was so polite and great at what they do! I would buy another car from Jannell anytime. More

Great service, friendly, fast and efficient. All of the employees in this dealership are friendly and courteous and all work is done in a timely manner. They explain the problem directly to you. No guess employees in this dealership are friendly and courteous and all work is done in a timely manner. They explain the problem directly to you. No guess-work involved. I would recommend them to anyone for great service. More

The service was great and I highly recommend them. They The service was great and I highly recommend them. They gave me great trade-in value for my truck. They explained a lot and answer all my questions. The service was great and I highly recommend them. They gave me great trade-in value for my truck. They explained a lot and answer all my questions. They really did all they could to sell me my truck More

The people at Jannell Ford are very customer service driven, and every interaction that we have had, be it Sales or Service has always been a great experience. We are repeat customer's and would recomm driven, and every interaction that we have had, be it Sales or Service has always been a great experience. We are repeat customer's and would recommend the people at Jannell to everyone. More

Jannell Ford takes customer service to a whole new level. I recently went in to have some warranty work done on my wife's Lincoln and I was impressed from start to finish. Everybody was beyond friendly and p I recently went in to have some warranty work done on my wife's Lincoln and I was impressed from start to finish. Everybody was beyond friendly and professional. They fixed my vehicle and even did a free safety check which found a few other issues that were fully covered under my extended warranty. When the truck couldn't be finished same day because of a needed part, they arranged for a rental and had it waiting for me when I arrived. I am in the customer service business and appreciate quality service. Quality and happy employees make for quality customer experiences and all the Jannell employees I spoke to genuinely seem to enjoy their jobs. More