Jannell Ford of Hanover

looked for 1 month at 7 different dealerships online, Physically visited 5. At Jannell They had what cars they listed online. I rec a fair price for trade in and a good price for theirs. purchased finali Physically visited 5. At Jannell They had what cars they listed online. I rec a fair price for trade in and a good price for theirs. purchased finalized in less than 1/2 hr. professional, straight forward no hassel, And no one said "What do I have to do to sell you a car today!" I would recommend them to anyone. My first FORD, Normally purchase GM. I Buy only AMERICAN. More

Brought my truck in for warranty work.The service was much faster than expected.I was able to pick my truck up the following day and get right back to work.The way it should be. much faster than expected.I was able to pick my truck up the following day and get right back to work.The way it should be. More

My son and I went into Jannell Ford last week to look at some used Ford Focus cars, and we spoke to Eddie that day. He was very friendly and informative, and very low key. We weren't ready to buy that day some used Ford Focus cars, and we spoke to Eddie that day. He was very friendly and informative, and very low key. We weren't ready to buy that day, we just wanted to get some information and take a test drive to see how the car drove, and he gave us all the information we asked for, with no pressure to buy that day. We returned yesterday and he introduced us to Rich, who actually sold us the car we ended up buying - my son went over all the various models they had there with Rich, drove one that he liked, and then ended up buying it. We couldn't have been happier with the low-key, very friendly atmosphere in the dealership - it didn't feel like a typical dealership, we could really feel the "family-owned" part of it. Rich in fact was telling us how he practically grew up there, since his mother works there, and how happy he has been since he joined the sales staff. Joanne did the financing for us and was also very helpful. We were really happy with the whole experience from start to finish and will definitely return there to buy a car in the future. More

When we first got to the dealership, my husband and I had a plan to try and outrun any salesman that saw us haha....we had already been to 8 other dealerships and were pressured at every single one of them s a plan to try and outrun any salesman that saw us haha....we had already been to 8 other dealerships and were pressured at every single one of them so by the time we got to Jannell we were burnt out and really had it in our heads that we werent going to talk to anyone unless we wanted to test drive something. Our plan became a failure as we walked down the driveway when we bumped into Sales Rep Rich who was just the nicest, most down to earth, regular guy...we decided to give him a try and really were impressed with his knowledge and honesty about what was on the lot. He didn't try to put us un anything we could not afford, he managed to find us something that was in our budget (less than 25,000) and met every single "want" that wanted and MORE such as: suv (we just had a baby and need the room), nothing older than year 2006 and had to have under 50,000 miles. He found us a 2008 ford escape, sunroof, power locks, keyless entry, leather seats, cruise control, 45,000 miles in amazing shape for 21,000 in the matter of 10 minutes. We test drove it and a few others to be sure and ended up buying it the next day. Of course there were minor scratches and wear on the front seat since it was used but Jannell is going to fix those things at no additional cost for us! We got extended warranty and Joanne was just amazing as well, she worked it into the payment and made it so we could afford this suv that we loved. Eddie- the finance manager knew what we needed and got us extremely close to where we wanted to be (only $10 away from what our "limit" was, which was better than any other dealership we went to. Everyone there was extremely nice, knowledgable, and they really worked with us and made it happen. We can't say enough good things about this dealership, they are just great all around. So great that my sister actually bought from them too and we will most likely buy from them again and again now. Everyone should at least give them a chance because if you don't we can almost guarantee after this week of dealerships that we went to, you will get screwed anywhere else just like we almost got screwed. So go there and get hooked up like us!!! More

Rich took his time explaining the details of the car to me. He did not pressure me into the sale which i find very significant in a car dealership. He spent time looking for other cars for me and explained me. He did not pressure me into the sale which i find very significant in a car dealership. He spent time looking for other cars for me and explained the benefits of my brand new Ford Fusion and overall it was a better buy for me than a possible used Taurus. More

GREAT STAFF!!! A pleasure to do business with. The entire staff at Jannell is very friendly and ALWAYS accommodating to help you accomplish your goal. Thank you for GREAT service. Vera Sampson entire staff at Jannell is very friendly and ALWAYS accommodating to help you accomplish your goal. Thank you for GREAT service. Vera Sampson More

I was very impressed with the initiative shown by Jeremy Martin regarding an inspection sticker needed that I had overlooked, when other work was being completed. All maintenance for our 2011 Focus is done Martin regarding an inspection sticker needed that I had overlooked, when other work was being completed. All maintenance for our 2011 Focus is done through Jannell Ford whether it is on warranty or not. Russ DeCoste More

Thought I had a HUGE engine problem. the honest staff there found a very minor repair and called to tel me. I was thrilled! Thanks there found a very minor repair and called to tel me. I was thrilled! Thanks More

OK this might be premature as the work has not yet been completed on my '02 Excursion that I purchased from a private party. In my 25 years behind the wheel, have only been to a dealer twice for repairs. I completed on my '02 Excursion that I purchased from a private party. In my 25 years behind the wheel, have only been to a dealer twice for repairs. I generally maintain my own vehicles and take on most of the major repairs. Well after 5 days in the driveway, under my new purchase, I finally threw in the towel. I was stumped by a check engine code that would just not go away. I replaced a ton of parts and followed procedures outlined in the Ford Service Manual. I came to the realization that I just don't have the diagnostic tools the mechanics at the dealership have. I am starting to find out why I got such a "great deal" on this vehicle. Apparently the party I purchased from did not disclose some real problems this vehicle had. After doing lots of research I have learned that lots of people have the sensor error that I am having and it's not easy to fix or troubleshoot. Some with the problem have documented stories online that have lasted close to two years without resolution. Well I just received a call from Jeremy at Janell and he had a breakthrough. They were able to recreate the problem I was having, while my vehicle was connected to their diagnostic equipment. They noticed a problem completely unrelated to my engine code and it happened at the exact same time that my check engine light came on. I am so impressed. I had to write this review. I will follow up after I get my repair bill. Oh, one more thing. I decided to go to this dealer which wasn't the closest dealer to me based on the reviews on this site. Greg Hodges 2002 Ford Excursion with Error code P0720. More

I had driven the same care for 8 years and was afraid of change. Rich never pressured me to choose a car, or rushed me with my questions. I would recommend Jannell Ford to anyone that wants to have a stress change. Rich never pressured me to choose a car, or rushed me with my questions. I would recommend Jannell Ford to anyone that wants to have a stress free car experience. I love my Ford Fusion! More