Jannell Ford of Hanover

We bought a 2008 Explorer today from Jannell - Bill Pellagrini was our sales rep and was a pleasure to work with. He really helped make the car buying process as painless as possible. We love our new S Pellagrini was our sales rep and was a pleasure to work with. He really helped make the car buying process as painless as possible. We love our new SUV and would recommend Jannell Ford to anyone who is considering a new or used Ford.... More

If you don't use this dealership, to buy a car,you are crazy... PAINLESS is the only word to use... They even let me take the car home overnight so my husband, who had to work, could check it out before w crazy... PAINLESS is the only word to use... They even let me take the car home overnight so my husband, who had to work, could check it out before we signed the paperwork. And about financing... Joanne was fantastic. Quickest process possible. Thanks to everyone involved... More

These guys get it! I dreaded going through the games These guys get it! I dreaded going through the games and hassle of buying a new car. I first went to a large Ford dealer knowing exactly what I These guys get it! I dreaded going through the games and hassle of buying a new car. I first went to a large Ford dealer knowing exactly what I wanted only to learn that the car is not available. I went to Jannell Motors and was told by Richard Bernard and Jason Lehner that I could get the car, with the equipment I wanted, without delay. How great is this? I now realize that a successful car dealership isn't about the facility or the inventory it's about the people who are the dealership. This was again confirmed when, upon delivery, Bill Roderick instructed the staff to immediately fix a slight imperfection befor I drove off their property. Thank you, More

The sales and finance experience was hassle free. They were able to find the exact vehicle I wanted and they were able to put together competitive financing for the vehicle. were able to find the exact vehicle I wanted and they were able to put together competitive financing for the vehicle. More

I called en route for service at shortly after 4PM. Not a great time to expect to be serviced, but I had no choice... My car had to be jumped in the Hingham High parking lot, and I was guessing I needed a ba great time to expect to be serviced, but I had no choice... My car had to be jumped in the Hingham High parking lot, and I was guessing I needed a battery. I figured if they couldn't take me, I would probably end up waiting at Sears. Jeremy answered, and was super nice. He told me to come right in. I left the car running in the lot as I was afraid it might die again. I was told I would be taken ASAP, and I had no sooner walked out the door, than the mechanic was greeting me at my car with the floor protector in hand. wow. It did turn out to be the battery and I was on my way home by 4:50...amazing service. Honestly, I have always had great experiences at Jannell, and this was no exception. More

Everyone at Jannell Motors was an absolute pleasure to work with. No one was pushy - they took time to explain everything to me (numerous times). They offered water, coffee etc...and made me feel very com work with. No one was pushy - they took time to explain everything to me (numerous times). They offered water, coffee etc...and made me feel very comfortable. Such a refreshing scene compared to other dealerships out there. Well done! More

No price haggling necessary, no game playing with the sales manager, just a pleasant sales transaction with fair pricing. Art Guertin (salesman) and Joanne Kiklis (business manager) were both a pleasure sales manager, just a pleasant sales transaction with fair pricing. Art Guertin (salesman) and Joanne Kiklis (business manager) were both a pleasure to do business with. More

All staff was friendly and helpful......explained pricing options, financing options..gave information without being pushy or overbearing. Over all one of the best buying experience I've ever had options, financing options..gave information without being pushy or overbearing. Over all one of the best buying experience I've ever had More

I had to bring in my 2007 Mountaineer for service this week as I was experiencing issues with the computer/electrical system. I worked with Adam and Brandon in the Service Department and was blown away at week as I was experiencing issues with the computer/electrical system. I worked with Adam and Brandon in the Service Department and was blown away at the high level of customer service I received. I feel as though each time I work with the Service Department they go way above and beyond to ensure that I’m happy. Coincidentally my husband’s 2008 Escape broke down this week unexpectedly, the service team understood the urgency of getting at least one of vehicles back to us as soon as possible. While both of our vehicles were there they did a great job keeping us informed of the status of both vehicles and actually had them fixed VERY quickly. The issues we experienced with both of our vehicles weren’t covered by our warranties, the service team worked with us so that we would get the lowest price possible to fix both vehicles. I can’t stress enough how impressed I was and how much I appreciated Adam and team going the extra mile to help us out, the level of customer service, friendliness and the prompt response and turn around was TOP NOTCH. Thank you guys!! More

everyone was so friendly and helpful and i am really enjoying my truck. rich gave me lots of information and was very detailed with every aspect in helping me. enjoying my truck. rich gave me lots of information and was very detailed with every aspect in helping me. More