Jannell Ford of Hanover

bought a dodge durango from sullivan bros. in kingston in 2005, after dealing with them on a number of issues w/ the vehicle, i wanted to drive the durango through the front of the building, i've never felt 2005, after dealing with them on a number of issues w/ the vehicle, i wanted to drive the durango through the front of the building, i've never felt so looked down apon and so taken advantage of. i developed a bad opinion of salesmen and dealerships until i went to jannell ford of hanover where,i have to admit, i felt uneasy at first but after spending some time there it was clear to me they are not just looking to sell you a vehicle but to make your vehicle purchase pressure free and to see to it that you leave a satisfied customer. i really enjoyed working with john hanson on my purchase and for having spent a couple hrs there waiting for reg. and insp. ( needed done that day ) it was the fastest and easiest car purchase i've made and by the end of the day i felt i had a bunch of new friends. i would definitely recommend them to others. More

I found the buying experience at Jannell Ford to be uncomplicated and straightforward. The staff was very knowledgable and treated me with patience and respect. I would certainly consider Janell for my uncomplicated and straightforward. The staff was very knowledgable and treated me with patience and respect. I would certainly consider Janell for my future automobile needs. More

The team we worked with at Jannell Motors exuded professionalism and the highest level of customer service. Rather than experiencing the uncomfortable feeling often realized when purchasing a vehic professionalism and the highest level of customer service. Rather than experiencing the uncomfortable feeling often realized when purchasing a vehicle these folks made the purchase of our new F150 an enjoyable one! More

Rich and the back office people worked very hard to get this all done in the shortest time possible. Everybody worked together. We like family-owned dealerships. Tom and Carolyn Develin this all done in the shortest time possible. Everybody worked together. We like family-owned dealerships. Tom and Carolyn Develin More

I was in the market for an F-150 and found several but the only one that had the options and color I wanted required me to take the 30 mile ride to Jannell. I was nervous at first, but the vehicle was "a the only one that had the options and color I wanted required me to take the 30 mile ride to Jannell. I was nervous at first, but the vehicle was "as advertised" and I was pleasantly surprised with the service and friendliness of the staff. They remembered my call from several hours prior and had the truck brought up right away. Jack and Ed went above and beyond the call of duty to make sure I left with the vehicle that I came for. They didn't even mind my 2 little ones trying out the showroom models! Like I said, I drove 30 miles, and passed several dealerships on the way...and would do it again, and probably will, the next time I need a vehicle!! Thank you so much for making this a great experience and getting me the truck I wanted!! More

Jannell Ford goes out of its way to answer questions and solve customers needs. All work is done completely and with courtesy. I have been thoroughly satisfied with the service department and the parts de solve customers needs. All work is done completely and with courtesy. I have been thoroughly satisfied with the service department and the parts department. The general manager, William Roderick has been especially helpful in answering questions about Ford products or service. More

Customer Service was excellent. There was a friendly atmosphere and all of my questions and concerns were addressed by Rich. He was very knowledgeable and presented himself as an employee who enjoyed h atmosphere and all of my questions and concerns were addressed by Rich. He was very knowledgeable and presented himself as an employee who enjoyed his job. I would come back for my next truck. More

Very pleasant experience, no hard core sales. I would purchase from them again. They made sure everything was done the way I wanted.Truck was delivered on time purchase from them again. They made sure everything was done the way I wanted.Truck was delivered on time More

If it wasn't for Roger my rating of my experience would have been not on the good side. After poor communication initally with the service department as to when my car would be ready, Roger explained to me have been not on the good side. After poor communication initally with the service department as to when my car would be ready, Roger explained to me what was wrong with my car and when it would be done. He also did what he said he would as far as staying in touch with me when my car was being fixed. Above and beyond that he came all the way to my house to pick me up in Plympton. We had pleasant conversation on the way back and I thought he was very nice and genuine. Thanks Roger your great! More

I was greeted immediately as I entered the door to the showroom. Bob Christie was the salesperson I was working with as I considered purchasing a 2011 F-150 FX4 Supercrew. Bob was knowledgeable and helpfu showroom. Bob Christie was the salesperson I was working with as I considered purchasing a 2011 F-150 FX4 Supercrew. Bob was knowledgeable and helpful as we took the truck for a test-drive. Not long after we came to a quick and fair agreement on the price of the new truck and the value of my trade-in vehicle (see Jason, Sales Manager). Absolutely no stress or pressure. Joanne (Business Manager)explained the financing clearly and handled all the paperwork efficiently. The next day I came to pickup the truck. It was cleaned, registered, inspected when I got there. Rich (Service dept) synced up my phone to the truck, answered last-minute questions for me and I was on my way. I would not hesitate to recommend this dealer to anyone seeking to purchase a Ford and I look forward to having my first service done at Jannell Ford as well. More