Jannell Ford of Hanover

My heat and blower just stopped working. Roger and Jeremy My heat and blower just stopped working. Roger and Jeremy had me bring the car to them and had the tecs tempory fix the problem. They ordered the My heat and blower just stopped working. Roger and Jeremy had me bring the car to them and had the tecs tempory fix the problem. They ordered the parts . The next day the heat gave out again as they told me it might( they were trying to keep it working till the parts came in)so they ordered a rental until the parts came in . I did not pay for the rental , Jannell Ford paid for it.When the parts came in they fixed the problem and it works fine. No problem. I would highly recomend this dearler because they care. My experience with them was all positive and very friendly.Any questions were answered right away . Patricia Garnett More

I always go to Jannell for routine service and unexpected repairs. Everyone in the service department is friendly, professional and upfront. They offer impeccable customer service, and are very clear at each repairs. Everyone in the service department is friendly, professional and upfront. They offer impeccable customer service, and are very clear at each step. I will never go to anyone else!! :) More

Its always a pleasant experience to visit Jannell for service. They have a well trained staff of technicians and the counter people are always helpfull service. They have a well trained staff of technicians and the counter people are always helpfull More

I would certainly recommedn Jannell ford for their curteous and professional service. From the time you walk through the door you are treted like part of their family. curteous and professional service. From the time you walk through the door you are treted like part of their family. More

I have had bad dealership experiences in the past, so I approached car shopping with a great deal of trepidation and anxiety. I even made my boyfriend go "check out" Jannell and the car I was interested i approached car shopping with a great deal of trepidation and anxiety. I even made my boyfriend go "check out" Jannell and the car I was interested in before I would even go meet any of the salespeople. My expectations were colored from the only other time I bought from a dealership, which was full of pressure and embarrasment and left me with a car I was too scared to test drive and did not match any of my criteria. I have to say, Jannell changed my mind. My boyfriend and I went back the day after he test drove and met with Art Guertin - who completely shatters the stereotype of what a car salesman is. He dealt with my test drive anxiety with humor and support (even when I ran over a stick and completely freaked out) and never once pressured me into my purchase - he talked everything through with us in great detail and with a refreshing sense of humor and honesty that made the whole process much easier to deal with. I walked in there literally terrified that I would end up with a horrible car again - I walked out feeling like I had been in control of the decision and completely in love with my "new to me" car. Everyone at Jannell was wonderful and low key enough that I didn't feel like I was under a microscope or rushed. The atmosphere was everything I needed and I truly cannot see myself buying a car anywhere else ever again. Thank you, Art and Jannell! More

Ron did a great job with our new vehicle purchase. He took the time right up front to listen to what my needs were and what I was looking for. He knew the vehicle's features very well, and took the time took the time right up front to listen to what my needs were and what I was looking for. He knew the vehicle's features very well, and took the time to show us everything we needed to know about the car. Great job!! More

Overall all a very good place to do business.Rich and Eddie were very approachable and played a huge role in getting the deal done. Had a little misunderstanding in the Finance Dept but was straighten ou Eddie were very approachable and played a huge role in getting the deal done. Had a little misunderstanding in the Finance Dept but was straighten out after I voiced my thoughts. More

my wife & i would like to thank jerry turley our salesman, he shows what customer friendly means.he went above and beyond to meet all our needs and cocerns.from the general mgr. bill rodreick,sales, salesman, he shows what customer friendly means.he went above and beyond to meet all our needs and cocerns.from the general mgr. bill rodreick,sales,office, and service dept.they exemplify the finest in customer friendly &service.if you are looking for a new or used car jannell ford is the place to be... More

Great Service / Price / Financing - I contacted Robert Great Service / Price / Financing - I contacted Robert via e-mail for pricing on a new vehicle. This pricing included searching dealer stock for my Great Service / Price / Financing - I contacted Robert via e-mail for pricing on a new vehicle. This pricing included searching dealer stock for my specific needs and then aquiring the vehicle. The search showed just a few cars available this past Presidents weekend. The price provided was excellent, with zero hassle or haggling. Roberts responses to my questions were very prompt. When I finally visited Jannell (the next day), Robert introduced me to John and we worked out a deposit for the car I wanted. The next day John called and told me that the car in question was sold (great rebate available and really no ones fault),however there was another one available and on a truck for local delivery to a different dealer as we spoke. I asked John to lock it in. Later that day I received a call from John confirming they locked the car in. The following day I received a call from John that the car was at their dealership! Here's the kicker,later that same day, I filled out the paperwork for registration and financing and Joanne informs me that my drivers had license expired. She offers to renew it online for me. I accepted and am very grateful that she identified and rectified this before being pulled over! Joanne helped me attain the best financing rate for my needs.The next day I picked up my new car and asked a few questions related to my paperwork, which Eddie made sense of for me.I asked John to follow me home a few blocks to my house in my other vehicle, just so I could get my car home. He did this with no questions asked. I then dropped John off at the dealership and the process was complete. As you can see there were alot of people involved, all very friendly and helpful. Oh and by the way,I must say, I really like my new car. More

He was really nice and freindly . didnt make it stressfull of looking at cars actually made it a fun experience and it was a clean cut easy process stressfull of looking at cars actually made it a fun experience and it was a clean cut easy process More