Jannell Ford of Hanover

Bob took a situation that could have resulted in a lost sale and turned it into a good deal for everybody. He was fair in his dealings with us, let us "kick the tires" by ourselves when we wanted and was sale and turned it into a good deal for everybody. He was fair in his dealings with us, let us "kick the tires" by ourselves when we wanted and was there to answer questions when we wanted. He negotiated fairly with us and he and Jason worked to insure that we both could come to terms favorable to a good deal for all. More

I would recomond this dealership to everyone. Jack was very helpful and not pushy like most dealerships. He spent the time with us to make us happy. Jack, Ed and Jason were all helpful in every way. Th very helpful and not pushy like most dealerships. He spent the time with us to make us happy. Jack, Ed and Jason were all helpful in every way. Thank you for this happy experience. More

I know what you're thinking..."He just clicked all fives because he's lazy". Nope - these guys were that good. Here's my story: I've never been a guy that brings his vehicles to a dealership. To fives because he's lazy". Nope - these guys were that good. Here's my story: I've never been a guy that brings his vehicles to a dealership. Too expensive - too slow - too corporate. So I usually bring my five cars to Jiffy Lube for oil changes. Well - the last time I went to Jiffy Lube in Norwell, MA - they left the fender protector under the hood. This time it was worse. I brought my F250 in and they replaced the air filter and changed the oil - $103.10. Ridiculous. So when I leave, I jump on the highway and hit the gas. The truck dies. It never had a problem before. I call Jiffy Lube and get an "oh, well. Let us know how it turns out. I call for a tow truck and because it's through Ford Roadside Service, they tell me have to take it to Jannell Ford in Hanover. The tow company - Blackwater Towing from Abington - is a nightmare (the guy's girlfriend was in the cab) but they get me to Jannell. I am STEAMING at this point and walk in expecting that I will be told it's after three o'clock on a Friday of a holiday weekend (Memorial Day) and I am out of luck. I tell them my tale of woe and they have heard the Jiffy Lube stories before. I'm supposed to be headed for the Cape, so I will need a loaner van or truck, and before they do anything else, Roger Paim - Service Manager calls and arranges for me to take one on the lot. One problem done. Then he says "Let me call Woody". Woody and Roger brainstorm, and before they even see the truck, diagnose what the trained xxxxxxx at Jiffy Lube did. Long story short, they messed up the air filter system. Woody pulls everything quickly apart (ahhhh, experts!) and cleans everything and puts it together. The thing is running again, like before the xxxxxxx got their hands on it. He puts an analyzer on, verifies everything is good, and shuts it up. In less than a half-hour, I'm back to as good as new, and these guys genuinely appeared happy that they could have helped me. I type this as I am getting ready to go to Cape Cod - IN MY OWN TRUCK. No lender, no ridiculous charges, no bs. So then they see my Jiffy Lube invoice, and show me that they charge notably less for the same services AND they can do the same job JUST AS FAST as the xxxxxxx. And I would have had genuine Ford parts rather than the cheesy ones they put in. The air filter that Jiffy Lube put in was CLEARLY not as quality as the original air filter. These guys give dealerships a good name. They restored my faith in humanity, and they are working on my truck exclusively in the future. My weekend was saved, and I feel like I made some friends. Jannell, Jannell, Jannell. This is no bs - I'm real, and REALLY happy. Thanks to Roger, Woody, and the dealership! More

Andy Clark, salesman, came right out to assist me as I was looking at the new trucks. He was very polite, friendly and did not apply pressure, which I greatly appreciated. They did not have a truck on t was looking at the new trucks. He was very polite, friendly and did not apply pressure, which I greatly appreciated. They did not have a truck on the premises which I was looking for so Andy Clark along with Eddie Clark, Sales Manager, found a vehicle at a nearby Ford dealership and had it delivered the same day so I was able to have it that evening. Both were very polite, friendly and wanting to accommodate me. My overall experience including customer service, their quality of work in sales, along with receiving a good price was excellent. Afterwards, met with Joanne Kiklis, Business Manager, for purchase paperwork. She too very pleasant and accommodating. Customer service experience, quality of their individual work More

My family and I have all purchased vehicles thru this ford dealership, and they are truly amazing. I wouldn't go anywhere else but here! ford dealership, and they are truly amazing. I wouldn't go anywhere else but here! More

Roger in the service dept. could not have been more polite & helpful. Car was ready when he said it would be,& was parked right near exit door which was much appreciated because it was pouring rain. : polite & helpful. Car was ready when he said it would be,& was parked right near exit door which was much appreciated because it was pouring rain. :) More

Both Jack and John were incredibly friendly, made me feel very comfortable and made sure I had all the information I needed. They gave me all of the answers I needed and explained everything. Joanne helped m very comfortable and made sure I had all the information I needed. They gave me all of the answers I needed and explained everything. Joanne helped me understand the finances and gave me the best deal possible. She was also very very friendly. I would definitely recommend to all of my family and friends if they ever need a good deal on a car and excellent guest service to go here. It made me confident about getting a new car thank you!! More

Jeremy and I have known each other for over a year. Last year, under extended warranty, the starter in my 2006 Mustang was replaced. Just today I picked up my car after the wiring was repaired. The issue as year, under extended warranty, the starter in my 2006 Mustang was replaced. Just today I picked up my car after the wiring was repaired. The issue as I understand it was a broken wire in the harness that was showing up as a faulty wheel speed sensor holding out the ABS and traction control. Hard work and a tenatious attitude solved the issue. My many thanks to Jeremy and the service team that provided once again excellent service "With a smile" Great job! John Tower, 140 Indian Trail, Pembroke, MA. More

Adam was very accommodating and made the vehicle service process painless. He fit me in when I had an opening in my schedule to help facilitate the completion of the work on my vehicle. On a negative note, process painless. He fit me in when I had an opening in my schedule to help facilitate the completion of the work on my vehicle. On a negative note, the customer lounge was a bit uncomfortable, hot, water machine broken and no daily newspapers. More

The people are so friendly and relate able. They are very willing to work with you! They helped me find a great focus but they were realistic and Not pushy like other dealers are. willing to work with you! They helped me find a great focus but they were realistic and Not pushy like other dealers are. More