Jannell Ford of Hanover

After researching the “new” 2013 Ford Focus I was much impressed with the reviews. I visited Jannell Ford, took a test drive and went home to “think it over”. Shortly thereafter I was contacted by impressed with the reviews. I visited Jannell Ford, took a test drive and went home to “think it over”. Shortly thereafter I was contacted by telephone from Jannell but never felt pressured to make a purchase as they simply stated they would like to work with me to meet my needs. I subsequently visited another Ford dealer and had a most unpleasant experience with unrealistic prices and considerable pressure to have me make a quick decision. Returning to Jannell I worked with Bill Pellagrini who could not have been more helpful and patient without being pushy. In consultation with Eddie Clark, the Sales Manager, they came up with an extremely reasonable price and trade in value for my old car. Both Bill and Eddie were low keyed and respectful. I am thrilled with my purchase and would highly recommend this dealership. More

Andrew was very concerned with my problems I had with my car. He gave me fast service as well as gave me a good price for the work done. He walked me out to my car and made sure it was satisfactory to me car. He gave me fast service as well as gave me a good price for the work done. He walked me out to my car and made sure it was satisfactory to me and when I asked questions, he answered them with respect and knowledge. I was very pleased with his attitude and his professionalism. More

I have always used Jannell and I think the service is great. We service all our vehicles at Jannell. They are fast, friendly and always explain things in a way that is understandable. Thank you Jannell great. We service all our vehicles at Jannell. They are fast, friendly and always explain things in a way that is understandable. Thank you Jannell team! More

From the time of my first inquiry, to the day of delivery my questions were answered promptly and professionally. Eddie Clark and crew did a great job and will continue to do business and refer others to do my questions were answered promptly and professionally. Eddie Clark and crew did a great job and will continue to do business and refer others to do so as we'll. More

My first experience with Jannell Ford was in 2008, when I bought a new truck wasn't very good, It was a brand new truck and had factory problems, that kept the truck in the shop for over a month, leaving me bought a new truck wasn't very good, It was a brand new truck and had factory problems, that kept the truck in the shop for over a month, leaving me without a truck to work. The people there couldn't care less, especially the owner, who gave me the cold shoulder when I went to talk to him about my situation. Now, almost five years later, I've decided to give them a second chance, after all, they're located in my home town, and want to keep the business within my neighborhood. I was very pleased to find out that the Service Dept. has been replace, with a much more professional staff, who really went out of their way to help me, instead of being cocky, rude and pushy, like the ones before. I was so satisfied that I ended up buying another brand new truck with them. Hopefully I won't need to deal with the owner again. More

From first stepping into the Jannell showroom and being welcomed by Bob, we were comfortable with the approach and competence he showed us. We visited Jannell's mainly to look at a Ford Fusion which had b welcomed by Bob, we were comfortable with the approach and competence he showed us. We visited Jannell's mainly to look at a Ford Fusion which had been recommended to us by friends in Seattle. Bob showed us the Fusion, pointed out its features and answered questions that we had. He did this so well and we were so pleased with the Fusion that we decided to buy it. From the beginning to the end of this transaction Bob was professional, friendly and helpful. Pleasantly, Eddie Clark and Kathy also provided assistance in expediting the sale, forms, registry, etc. More

We found the Sales Manager, Jason and the Salesman, Bob to be very caring and cooperative. They worked with us in determining which vehicle was best for us and would suit our needs. They brought in Jeremy, to be very caring and cooperative. They worked with us in determining which vehicle was best for us and would suit our needs. They brought in Jeremy, their tech guy, to explain all we needed to know about the new Smart system in our vehicle. As a team, each one of them made themselves available to us throughout our entire purchasing experience. We were in contact with them on several occasions and found them to always be available. There were also follow up calls from Bob Christie to make sure that we were happy with our purchase and to see if we had any further questions. Overall, it was a very satisfying and seemless experience - we are very happy. Thank you to the Jannell team for helping us make the right decisions and not trying to sell us anything that we didn't need. We highly recommend to anyone purchasing a vehicle to contact Jannell Ford - for an honest and satisfying experience. Richard and Marylou Cassese, Cape Cod More

This dealership was very easy for work with throughout the entire process. From my initial call in when I talked with Janice Loud, to the final handshake with Tom Deiana when I drove away in my new 2013 F the entire process. From my initial call in when I talked with Janice Loud, to the final handshake with Tom Deiana when I drove away in my new 2013 Ford Explorer, the Jannell team is top notch. Eddie Clark and Joanne Kiklis were great and put zero pressure on me. I am looking forward to going back to Jannell when we need to buy a car for my wife! More

I went to Jannell as my final effort to get some help with getting out of my car which another dealer screwed me over. hen I called I spoke with a wonderful man named Jason Lehner who when I explained m with getting out of my car which another dealer screwed me over. hen I called I spoke with a wonderful man named Jason Lehner who when I explained my situation told me to come in and they would look everything over and help me in any possible way. When I walked in Jason was there to greet me and directed me to Jack Bresnahan who sat down with me and went over everything. Jack and Jason worked hard side by side to try and help me in any way. These two men were like my angels and were able to figure out what to do and I ended up driving away in a brand new vehicle. Jason and Jack worked their butts off and and for that I am forever greatful. I couldn't be any happier. I will be recommending everyone to try Janenell first. Thanks for all the hard work!!! :) *p.s. I forgot to give a huge THANK YOU to Joanne Kiklis who went above and beyond to help with finance. You were amazing and worked some miracles!!!* More