Jannell Ford of Hanover

The AC in our 2012 Ford Escape was not working properly while we had the car in Florida. When we recently returned home to Hanover, MA, we brought the car to Jannell Ford where we purchased it. We were tol while we had the car in Florida. When we recently returned home to Hanover, MA, we brought the car to Jannell Ford where we purchased it. We were told that the entire AC unit needed to be replaced due to contamination and that the unit and parts had to be shipped to Jannell since they are not kept in stock in a rare situation like this one. Jannell Ford in particular Drew Gill, Service Advisor, communicated the problem to us and kept us informed of the service progress along the way.He could not have been more cordial and was even apologetic that a new Ford model would have such a problem. He indicated that the vehicle would have a brand new AC system when completed, which took place over a week's period. Drew rendered us a very professional explanation of the work to be done with an assurance the AC unit would be newly installed with Ford factory parts. He instilled in us a feeling of confidence in the service performed by Jannell Ford. We also bought a 2011 Ford Edge from Jannell and in years prior a Ford Ranger. All our vehicles have been serviced at Jannell Ford and we have found the service to be timely, well completed, and that the Service Advisors and Sales Personnel have been nothing less than cordial, helpful and exceedingly professional. We have spoken highly of Jannell Ford to friends looking to purchase a new or used vehicle. More

I had a pleasant experience. I noticed water dripping from under my car and my right blinker not working. I called and they were able to take me the same day at my convenience. They explained the proble from under my car and my right blinker not working. I called and they were able to take me the same day at my convenience. They explained the problem. More

Drew is a true professional. He provided upfront, honest, and timely information on the status of my truck keeping me updated on the problems with truck, the course of repairs, and an accurate estima honest, and timely information on the status of my truck keeping me updated on the problems with truck, the course of repairs, and an accurate estimate for the repairs, and time to repair. Also would like to thank Mike the mechanic for diagniosing the problem and getting the repair completed the same day. Both Drew and Mike are outstanding and dedicated employees that any employer should be proud to have. Both true professionals. Thanks, Joe Conlon More

There is always a helpful, friendly, atmosphere whenever I need service. I appreciate the fact that the gentlemen in thew Service Department listen to me and do not treat me like an uninformed female or one I need service. I appreciate the fact that the gentlemen in thew Service Department listen to me and do not treat me like an uninformed female or one who is incapable of understanding the situation. Even though, I always have to spend too much money on this particular car, I am always satisfied that it has been repaired properly. More

We're not complete newbies, this is our 9th brand new vehicle, but this had to be the best / easiest / most pleasant car-buying experience we've ever had. We had just left another (not Ford) car dealer vehicle, but this had to be the best / easiest / most pleasant car-buying experience we've ever had. We had just left another (not Ford) car dealer & a negative sales experience and were feeling a little 'anti-sales' when we stopped at Jannell. We saw Tom in the parking lot & asked him a couple of questions -- and before the day was over, had the exact vehicle that we wanted. Tom & Ed patiently answered many questions, provided helpful information, found us what we wanted, and were just the absolute opposite of the guys at XXX dealer. You can tell alot about a company by the way they treat their customers, and we will recommend Jannell to everyone. Thank you Tom & Ed - it was a pleasure doing business with you. And Evan, thanks for SYNCing our phones! More

Going to Jannell on a busy Saturday moning we were helped by Drew. He was an oustanding gentleman who provided friendly, prompt and knowledgable customer service. It was a pleasure to do business with Drew by Drew. He was an oustanding gentleman who provided friendly, prompt and knowledgable customer service. It was a pleasure to do business with Drew and the Jannell dealership. We will let everyone we know about the quality of work Drew provided and most definitely be back for any future repairs or purchases we will be making. A company is made up of the quality individuals it employs and Drew is a fine example of somone who strives to go above and beyond to help a customer and earn their trust and repeat business. More

I got a great deal from Jannell Ford. Evan Hagan was very professional and answered all my questions. The whole staff, from the sales manager, Evan and the finance manager did an excellent job of making very professional and answered all my questions. The whole staff, from the sales manager, Evan and the finance manager did an excellent job of making the purchase very easy. I am a regular customer of Jannell and based on this purchase I will be back when we need another car or truck. We will also recommend the dealership to my friends. More

I was at Jannell today for service on my Ford Fiesta. Andrew (Drew) Gill was my service rep and he was extremely professional, courteous and friendly. Both the sales and service departments are the Andrew (Drew) Gill was my service rep and he was extremely professional, courteous and friendly. Both the sales and service departments are the best I've ever encountered over the years of buying new and used cars. I'd highly recommend Jannell Ford for both sales and service; their staff and quality of service is exceptional! Marla More