Jannell Ford of Hanover

Andrew was very professional and courteous. My problem was a broken leaf spring mount on my truck. He recommended getting both sides replaced because the other side would probably break soon. I agreed and was a broken leaf spring mount on my truck. He recommended getting both sides replaced because the other side would probably break soon. I agreed and told him to replace both sides. I asked him to arrange for a rental car and he called and had it delivered to me. Andrew called me a few hours later and recommended some other repairs. He also recommended a new battery and I told him to proceed with all repairs and to replace the battery. I feel that by him being proactive may have saved me from getting stuck somewhere. I also want to say that the mechanics at Jannell Ford have been very good when I have had work done over the years. Barney Deree More

Both Jason and Evan were wonderful to work with. They took the time to understand my needs and worked diligently to get me in a car that I wanted. Overall, this was by far the best customer experience I' took the time to understand my needs and worked diligently to get me in a car that I wanted. Overall, this was by far the best customer experience I've ever had with a car dealership. Thanks guys :) More

When I left work, my car was totally nonfunctional - surprise! Early the next morning, I called Lincoln roadside assistance, and they recommended Jannell. They arranged to have my Lincoln MKX towed to surprise! Early the next morning, I called Lincoln roadside assistance, and they recommended Jannell. They arranged to have my Lincoln MKX towed to Jannell before Jannell's operating hours. I called Jannell and was greeted by Andrew Gill - he took the unannounced arrival of my car (and from a customer who had never been to his dealership before) totally in stride. I talked with him several times throughout the day, and he was reassuring and knowledgeable. My car was repaired and operational by the end of the day. Jannell's tech even found and repaired problems of which I was unaware. AND, they sent a friendly driver, JP, to pick me up from work! I will have all my service done at Jannell from now on. I was delighted to learn that Jannell services all Lincoln and Mercury products since the dealer from whom I purchased my Lincoln no longer does. I have already recommended Jannell to a coworker who owns a Mercury. GREAT JOB! More

This was the best service experience I have ever had. I always service my car at Ford Lincoln Mercury dealers nationwide as I travel for a living and rely on my car both for my work and for the safety of m always service my car at Ford Lincoln Mercury dealers nationwide as I travel for a living and rely on my car both for my work and for the safety of my family. Andrew Gill was not only extremely knowledge about my vehicle and its engine, he was happy to explain the service that was done in great detail so that I would understand the effect it would have on my vehicle. After he spent more than 30 minutes explaining the service report and parts to me, I learned from another employee that he had done so despite the fact that it was his day off. He called me faithfully throughout the period that my car was being serviced to provide me with estimates, updates and new information. Due to his technical expertise and close oversight of the mechanical team, I paid more than $1000 LESS than I had expected the total cost of repairs would be! As I told the dealer, I will be bringing my car back to Jannell Ford for service whenever possible. The customer service and quality of personnell makes it worth a long trip. More

I recently traded in my old Chevy silverado and bought a F150. My sales person was a man named Evan Hagan. He was very friendly and knowledgable about the vehicle. for the first time i felt like the salesme F150. My sales person was a man named Evan Hagan. He was very friendly and knowledgable about the vehicle. for the first time i felt like the salesmen was on my side, trying to help make a deal. I couldnt be more pleased with how i was treated and how professional everyone was. I dont see myself buying anywhere else in years to come. highly recomended. More

I was pleased with the employee, Andrew Gill, because of his dedication to get me the warrantee I needed from Done Deal Motors Inc. He proceeded to talk to the dealers at Done Deal and was able to get the m his dedication to get me the warrantee I needed from Done Deal Motors Inc. He proceeded to talk to the dealers at Done Deal and was able to get the money I needed. He is a very good employee and I recommend him! Thanks! More

Great service! I had two great experiences! I felt taken care of the minute I came to the shop Andrew was very professional and helpful. I will be back. care of the minute I came to the shop Andrew was very professional and helpful. I will be back. More

I visited Jannell to check out some of their pre-owned inventory, and Evan was very helpful in sorting out the differences between models, and showing the features of each, and in sorting out what car had inventory, and Evan was very helpful in sorting out the differences between models, and showing the features of each, and in sorting out what car had the features I was looking for. It was very nice to be in a non-pressure sales environment! I bought a pre-owned 2012 Ford Fusion, and everything was taken care of in one day (so the Service Dept. also expedited my sticker that day, too). Joanne in the Financial Services office was also quite helpful, too, in clearly outlining my options and working out the financing. This was a very positive purchasing experience, and I wouldn't hesitate to recommend Jannell to anyone in the market for a new car. More

I usually hate dealing with car salesmen (or salesmen in general). In the past they have always been very pushy and just trying to make a sale. Not the case with Evan. He allowed me to be in control, and as general). In the past they have always been very pushy and just trying to make a sale. Not the case with Evan. He allowed me to be in control, and assisted me in the process of finding exactly what I wanted. Price was also a huge factor for me, and Evan kept that in mind the whole time, getting me a great deal in the end. He knows his stuff too, and had the answers to all my questions. I would (and will) highly recommend Evan to any friend or family member looking for a vehicle in the future. More