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521 Reviews of Janesville Subaru - Service Center
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February 29, 2012
Took our Subaru Outback in for routine minor service, including oil change and tire rotation. After we drove the car home, we noticed that there was a burning rubber smell so took it back next day. The b including oil change and tire rotation. After we drove the car home, we noticed that there was a burning rubber smell so took it back next day. The belts were covered in oil, they decided to only wipe them down, my husband asked for them to be replaced, and was abused at on the phone, yelling and screaming, and threatening to call the police, by the General Manager. Eventually after many phone calls and hours later, the dealership agreed to replace the belts, I was without my car for 4 days, because they made a huge mistake, and we get abused. There was no apology, we are never going back there again. As for the fluids that were supposed to be topped up as part of the service, it wasn't done, we checked the coolant as soon as we finally got the car home and saw that it was on the low line. More
by e_baron
Employees Worked With
T. Berg, K. Kolovitz
