Janesville Subaru - Service Center

Nice people good service, but very expensive. Most places charge about 80 for oil change and tire rotation, I don't think I've ever paid 107 for an oil change and tire rotation before. Most places charge about 80 for oil change and tire rotation, I don't think I've ever paid 107 for an oil change and tire rotation before. More

Great service! the associate was very friendly. My car oil change was fast I’m very happy with your customer service. the associate was very friendly. My car oil change was fast I’m very happy with your customer service. More

Easy to set up an appointment. They call when the service is completed. Car was clean and sparkling at pickup and I was filled in on details before I left They call when the service is completed. Car was clean and sparkling at pickup and I was filled in on details before I left More

My car needed a gas tank replacement due to mouse damage. It took a week for the work to be done-which I understand. I wished that my tech would have given me a call or text to update me on progress and let It took a week for the work to be done-which I understand. I wished that my tech would have given me a call or text to update me on progress and let me know when my call was ready. More

Dealership completed the service requested successfully. Communicated the issue and I was able to get my car fixed in a reasonable time. Communicated the issue and I was able to get my car fixed in a reasonable time. More

Always top notch service. Comfortable waiting area, except the time I was there the hot water dispenser wasn’t working. Comfortable waiting area, except the time I was there the hot water dispenser wasn’t working. More

The teach was helpful, but unfortunately the cost of the repair was really expensive. And, perhaps worse, the breaks worked when I brought them. in, but after they checked them, the breaks did not work any repair was really expensive. And, perhaps worse, the breaks worked when I brought them. in, but after they checked them, the breaks did not work any longer. Then, I had to get the car, which I drove there safely, towed home. It was a significant problem, and I was disappointed. Still, the staff was friendly and as helpful as they could be, given the situation. More

For the love of god, stop spamming me with surveys, thank you emails, and thank you calls. It’s overbearing and annoying. It’s a sales tactic that will legitimately make me want to not come. I also do not ap you emails, and thank you calls. It’s overbearing and annoying. It’s a sales tactic that will legitimately make me want to not come. I also do not appreciate the upselling on easy things, such as a cabin filter. It’s insulting. More

I am generally happy with the service center. However, the last service that I got, they said they washed the car and performed a complete inspection. When I got the paperwork, they hadn't printe However, the last service that I got, they said they washed the car and performed a complete inspection. When I got the paperwork, they hadn't printed out the inspection, so I asked them to do so and they did. But it was obvious that they had not washed the car at all. I didn't need a car wash, but they shouldn't say they'll wash the car and then not do it. It makes you wonder what else they're lying about... All that aside, I am usually happy with this service department. The sales team, not so much More

I like that the service technician who checks in my Subaru out back stays in touch with me on the progress of whatever service is being performed Subaru out back stays in touch with me on the progress of whatever service is being performed More