Janesville Subaru

Wish I had never gone there! I took my 2008 Outback in to have the head gaskets replaced. Over the phone, I was quoted $1500, which is why I chose them over the $2400 quoted by a I took my 2008 Outback in to have the head gaskets replaced. Over the phone, I was quoted $1500, which is why I chose them over the $2400 quoted by another local dealer. The power steering pump was also found to need replacement, which they told me would add $400. In the end, new head gaskets and new power steering pump ended up being $2700, far more than I was expecting. As soon as I drove the vehicle off the lot, the check engine light came back on and it still smelled like burning oil. I took it back a few days later, and also noticed that the oil was a half quart low. The were very good about taking a look at it, cleaned the old oil out of the exhaust heat shields, and looked into the check engine light. They could not diagnose why it was on. The manager also assured me that Subarus typically burn a lot of oil, even though it never had before. I was, and still am, burning a quart of oil every 500 miles, which he assured me is "perfectly normal." A few months later, I went to turn on my A/C and discovered that it no longer worked. I popped the hood and noticed that the caps were missing off of the high and low pressure connections. I called them, and was told that would not fall under the warranty of their labor, since I couldn't prove that they forgot to charge it. Yeah, like I really decided to de-pressurize my own A/C over the winter and throw away the caps. So, I ended up having to go somewhere else to have it filled. Overall, all of my check engine lights are on, I had to pay to have my A/C re-charged, and my car burns more oil now than it ever did before I had it serviced. I would not take my bicycle here. Worst decision I ever made. The only good thing I would have to say is that they gave me a free loaner car. More

Shaddy as $#!&! Agreed to price and terms with Chris by email and phone, but when it came to getting it writing he got squirmy. Just come in, "buddy", "I'll make this Agreed to price and terms with Chris by email and phone, but when it came to getting it writing he got squirmy. Just come in, "buddy", "I'll make this easy for you," he said. Put it writing, I asked, and then the circular talk began and he would pass the phone to a bunch of different managers, who all tried to talk me into coming into the dealership. I called SoA and they said they did not support this type of behavior. They even said that the only reason they saw that a dealer would not put an offer and terms in writing upon request was that they intended to change them at some point. There are more than 10 Subaru dealers within a 2-hours drive of here, all of them better than this place. SoA especially recommended Don Miller East and Sommer's, both of which earn recognition for their customer service. More

Scammed and lied to I was told that a used 2014 Impreza would be great because I would not have the new car depreciation to deal with and there was a sale discounting car I was told that a used 2014 Impreza would be great because I would not have the new car depreciation to deal with and there was a sale discounting cars 2000 dollars. I ended up not having the sale promotion discount honored and the price of the car ended up being 2000 dollars more than you can buy one for new created on the official Subaru build a car website including shipping. I was lied to, scammed, and I would say defrauded from this business. More

Took our Subaru Outback in for routine minor service, including oil change and tire rotation. After we drove the car home, we noticed that there was a burning rubber smell so took it back next day. The b including oil change and tire rotation. After we drove the car home, we noticed that there was a burning rubber smell so took it back next day. The belts were covered in oil, they decided to only wipe them down, my husband asked for them to be replaced, and was abused at on the phone, yelling and screaming, and threatening to call the police, by the General Manager. Eventually after many phone calls and hours later, the dealership agreed to replace the belts, I was without my car for 4 days, because they made a huge mistake, and we get abused. There was no apology, we are never going back there again. As for the fluids that were supposed to be topped up as part of the service, it wasn't done, we checked the coolant as soon as we finally got the car home and saw that it was on the low line. More