Janesville Subaru

Awesome dealership and great sales man(Alex story) was able to make work with what I had and helped my wife and I find a reliable outback that fit all our requirements . able to make work with what I had and helped my wife and I find a reliable outback that fit all our requirements . More

Providing above and beyond service Not all car service can be planned. Today my brakes went out on my 14 year old Subaru Baja. I called and spoke with Advisor Jonathan, hoping that mayb Not all car service can be planned. Today my brakes went out on my 14 year old Subaru Baja. I called and spoke with Advisor Jonathan, hoping that maybe I could bring my car by after work. He expressed concern that I was having to drive a car with faulty brakes, and suggested that even though they may not have time to repair today, I should drop it off on my way to work and he could provide me with a loaner. Jonathan is my hero today! I always feel like they care about their customers as people, and I'm greatly relieved that I don't have to drive a car with no brakes while I'm waiting for an appointment. My visits to Janesville Subaru, whether they be for service or sales always leaves me feeling good about my decision to do business with them. More

Austin Armstrong made sure I got the right car for me! I was pretty sure I wanted a new Subaru and having Austin Armstrong for a salesman was a real bonus! Since I didn't know which model I wanted, I neede I was pretty sure I wanted a new Subaru and having Austin Armstrong for a salesman was a real bonus! Since I didn't know which model I wanted, I needed to drive several models. Austin was very patient and explained the difference between models and allowed me all the driving time I needed. He answered all of my questions and made every effort to get the price point that I could afford. I love my new Subaru and the follow-up with Austin and the dealership has been excellent. Best new car buying experience ever and no buyers remorse! More

Austin Armstrong got us a car we LOVE! I was so appreciative of the energetic attitude of Austin Armstrong. I was looking for some information on a car I had seen online, and was greeted p I was so appreciative of the energetic attitude of Austin Armstrong. I was looking for some information on a car I had seen online, and was greeted promptly by Austin, whom proceeded to keep us informed of the status of this vehicle and long story short, we got it and LOVE it! How great to have such an excellent, friendly, honest car salesman on your team! Thanks Austin, we will come and visit again when the next need arises. More

Went above and beyond I was looking for a vehicle that was in short supply. They found the vehicle I wanted and gave me an excellent price as well. I was looking for a vehicle that was in short supply. They found the vehicle I wanted and gave me an excellent price as well. More

Austin was excellent to work with -- the car is great Austin was very kind, genuine, and possessed a lot of knowledge on the vehicle and its features. He had a relaxed sales style and didn't try to push u Austin was very kind, genuine, and possessed a lot of knowledge on the vehicle and its features. He had a relaxed sales style and didn't try to push us into a model we didn't need or want (I really appreciated this). He even dealt with the more difficult personalities in my family with grace. He was communicative with us throughout the whole process and even arranged to find us another vehicle (same model and make) when our original vehicle shipment was delayed. The car has been great. Thanks! More

Great experience. Love the Forester! Austin was everything a car salesman should be: open, honest, patient and up-to-date with new technology. Stress-free experience. Love our Subaru F Austin was everything a car salesman should be: open, honest, patient and up-to-date with new technology. Stress-free experience. Love our Subaru Forester! More

See Austin Armstrong when you visit the dealership Special thanks to Austin Armstrong for making our car purchase as easy and straight forward as possible. Austin located a 2019 Forester in the our des Special thanks to Austin Armstrong for making our car purchase as easy and straight forward as possible. Austin located a 2019 Forester in the our desired color and trim level on another dealer's lot and arranged for a trade. The discounted price of the vehicle was about what I expected and our trade in was valued at a little less than expected. Austin is very personable, not at all pushy, He explained all the features of the new car very well. Austin also over saw the delivery of the car and made sure the prepping and accessories were done correctly. On the day of delivery, we did have to wait a fair amount of time for the business manager to run the paper work. Overall, a very good buying experience because of Austin.. More

very satisfied with my purchase here i purchased this vehicle over the phone saw it on line that it was in transit called janesville subaru and the sales person i talked too was Austin yo i purchased this vehicle over the phone saw it on line that it was in transit called janesville subaru and the sales person i talked too was Austin your dealership is almost 80 miles from my home. bought the car right away over the phone from Austin.the forester was the color and package my wife wanted. nobody else had it in the milwaukee area.i would buy a vehicle from austin again i was very happy how everthing played out on his help.. and really was impressed on two follow up calls on how it was going with are purchase and if we had any questions witch my wife did, and helped us over the phone..this is my wifes vehicle and she very happy with it More

Nightmare dealership, love the car We worked with a salesman that worked with us over several weeks to find a car that was right for our family. Way too many phone calls and emails tryi We worked with a salesman that worked with us over several weeks to find a car that was right for our family. Way too many phone calls and emails trying to get us into something (12 in one week), but we appreciate the salesman’s willingness to help us find a car that was great. The problems started when we said we were interested in purchasing but didn’t have all the necessary things with us to trade our old car in. It was later in the evening and we had our children with us so we wanted to do everything the next day. The salesman was insistent that we take the new car home with us that night and we could bring everything for the old car with us the next day. 1 1/2 hours later the paper work was ready and finally signed. I made the 2 hour round trip journey to the dealership again the next day with our kids to take all of the stuff for our old car back to the dealership. I thought that was the end of it, however two days later I got a phone call saying the paperwork didn’t line up and we needed to come back and resign. So we had to arrange for us to come down again; at this point, in less than a week of owning the car we’ve had to make 6 hours worth of driving time with our three young children. The dealership filled our gas tank to apologize for the problems, which was nice of them to do. We were already pretty upset that the dealership has made us come down so many times because of lack of attention to details and only wanting to make a sale, no matter the cost. We then got another phone call two days later saying there was yet another thing that needed to be taken care of so another 2 hour round trip is being made. We love the car we purchased but are very upset with Janesville Subaru. They have been fairly callous about all the extra trips they have caused us to make, with the exception of them filling our gas tank. We will never shop there again. More