Janesville Subaru

Excellent Service Experience. Well beyond my expectations. I arrived home safely in Rochester, New York after Janesville Subaru replaced the head gasket on my 2010 Outback. It is unnerving to experience I arrived home safely in Rochester, New York after Janesville Subaru replaced the head gasket on my 2010 Outback. It is unnerving to experience a major car repair when on vacation and far from home. Uncertainties and opportunities for problems abound. 750 miles from home, my Outback overheated and blew out its anti-freeze! I must say that I don’t see how my repair experience could have been better. Everyone in the dealership was friendly and helpful, well beyond my expectations. I am most appreciative for the ability to talk with the person who was actually working on my car (Bill), for the communication and cooperation among the three Service Advisors (Jonathan, Jeremy, and Jim) , and for the helpful advice on buy/repair decisions, Subaru models, and things to do while in Janesville from Deana in Sales. The work was done on time and at the original quote. The Service Advisors gave me a free loaner car, found me an motel nearby at a very good rate, and adjusted the service work based on my prior and future anticipated repairs. I recommend them without reservation. More

Best place to buy a subaru I went in to buy a new outback. I never imagined the process would be so fast and easy. I picked out a car, and had all paperwork done very quickly. I went in to buy a new outback. I never imagined the process would be so fast and easy. I picked out a car, and had all paperwork done very quickly. The new store is so nice! Mark was awesome. Great job! More

Feeling screwed We bought a 2014 Subaru Outback in September. Our salesman was very nice, but unfortunately, employees only seem to last about 3 months there. I spe We bought a 2014 Subaru Outback in September. Our salesman was very nice, but unfortunately, employees only seem to last about 3 months there. I specifically asked if the vehicle had ever been in an accident. I was shown a Carfax, and told it hadn't been. About two weeks later, I was washing the car and noticed that a piece of the wheel well/fender was loose. My husband ran down to the local body shop, thinking that a clip needed to be replaced. We found out that there was underbody damage. The estimate came to over $800.00. Now this vehicle, supposedly had a safety check and oil change. That would have required it to have been put on a hoist. The damage had to have been seen, as somebody had attempted to do a repair with Bondo. We stopped by the dealership to talk to them about it. The Subaru manager was conveniently not available, but would call us the next day. We waited a week and called them. The manager basically said it was not their problem and weren't interested in helping to resolve the issue. We are not feeling the Subaru love here.... We have filed a complaint with the Subaru main office. We love our two Subaru's, but we will never, ever use this dealership again. More

Awesome Dealership Janesville Subaru has earned a customer for life. I tried dealing with a Madison Dealer and they beat around the bush and still didn't get me where I Janesville Subaru has earned a customer for life. I tried dealing with a Madison Dealer and they beat around the bush and still didn't get me where I wanted to be payment wise. Janesville Subaru made it happen in less than 30 minutes from start to finish. More

Don't go to them , run The subaru customer service stinks. The service reps are on commission and will try to talk you into service not needed. They make it sound like witho The subaru customer service stinks. The service reps are on commission and will try to talk you into service not needed. They make it sound like without the service you'll ruin the car. Get a second opinion or call Rockford or Madison Subaru dealers for an opinion or price quote. You will save yourself $$$$. I will not have my car serviced by them again. Shame on them!!! More

Lost Faith Customer service is horrible. I have been 2 months still trying to get my car licensed. They do not know which end is up. Had to take care of mysel Customer service is horrible. I have been 2 months still trying to get my car licensed. They do not know which end is up. Had to take care of myself by going direct to Subaru!! And not even an apology just excuses and lies. More

Wish I had never gone there! I took my 2008 Outback in to have the head gaskets replaced. Over the phone, I was quoted $1500, which is why I chose them over the $2400 quoted by a I took my 2008 Outback in to have the head gaskets replaced. Over the phone, I was quoted $1500, which is why I chose them over the $2400 quoted by another local dealer. The power steering pump was also found to need replacement, which they told me would add $400. In the end, new head gaskets and new power steering pump ended up being $2700, far more than I was expecting. As soon as I drove the vehicle off the lot, the check engine light came back on and it still smelled like burning oil. I took it back a few days later, and also noticed that the oil was a half quart low. The were very good about taking a look at it, cleaned the old oil out of the exhaust heat shields, and looked into the check engine light. They could not diagnose why it was on. The manager also assured me that Subarus typically burn a lot of oil, even though it never had before. I was, and still am, burning a quart of oil every 500 miles, which he assured me is "perfectly normal." A few months later, I went to turn on my A/C and discovered that it no longer worked. I popped the hood and noticed that the caps were missing off of the high and low pressure connections. I called them, and was told that would not fall under the warranty of their labor, since I couldn't prove that they forgot to charge it. Yeah, like I really decided to de-pressurize my own A/C over the winter and throw away the caps. So, I ended up having to go somewhere else to have it filled. Overall, all of my check engine lights are on, I had to pay to have my A/C re-charged, and my car burns more oil now than it ever did before I had it serviced. I would not take my bicycle here. Worst decision I ever made. The only good thing I would have to say is that they gave me a free loaner car. More

Shaddy as $#!&! Agreed to price and terms with Chris by email and phone, but when it came to getting it writing he got squirmy. Just come in, "buddy", "I'll make this Agreed to price and terms with Chris by email and phone, but when it came to getting it writing he got squirmy. Just come in, "buddy", "I'll make this easy for you," he said. Put it writing, I asked, and then the circular talk began and he would pass the phone to a bunch of different managers, who all tried to talk me into coming into the dealership. I called SoA and they said they did not support this type of behavior. They even said that the only reason they saw that a dealer would not put an offer and terms in writing upon request was that they intended to change them at some point. There are more than 10 Subaru dealers within a 2-hours drive of here, all of them better than this place. SoA especially recommended Don Miller East and Sommer's, both of which earn recognition for their customer service. More

Scammed and lied to I was told that a used 2014 Impreza would be great because I would not have the new car depreciation to deal with and there was a sale discounting car I was told that a used 2014 Impreza would be great because I would not have the new car depreciation to deal with and there was a sale discounting cars 2000 dollars. I ended up not having the sale promotion discount honored and the price of the car ended up being 2000 dollars more than you can buy one for new created on the official Subaru build a car website including shipping. I was lied to, scammed, and I would say defrauded from this business. More

Took our Subaru Outback in for routine minor service, including oil change and tire rotation. After we drove the car home, we noticed that there was a burning rubber smell so took it back next day. The b including oil change and tire rotation. After we drove the car home, we noticed that there was a burning rubber smell so took it back next day. The belts were covered in oil, they decided to only wipe them down, my husband asked for them to be replaced, and was abused at on the phone, yelling and screaming, and threatening to call the police, by the General Manager. Eventually after many phone calls and hours later, the dealership agreed to replace the belts, I was without my car for 4 days, because they made a huge mistake, and we get abused. There was no apology, we are never going back there again. As for the fluids that were supposed to be topped up as part of the service, it wasn't done, we checked the coolant as soon as we finally got the car home and saw that it was on the low line. More