Janesville Subaru

Our third Subaru Forester My wife despises high pressure sales tactics and on more than one occasion has stood up and walked out of car dealerships that xxxx her off. As a resu My wife despises high pressure sales tactics and on more than one occasion has stood up and walked out of car dealerships that xxxx her off. As a result, we go on Sunday's when there are no sales people to bother us while we look at the cars until she finds a couple that attract her fancy. Then she usually sends me out to scout the dealership sales people to find someone who will not be a total &*@#. (my own edit but you get the meaning) We were down to three choices, we had already had two back to back Foresters and they were the best vehicle we had owed so far so that was one option, then there was the Mitsubishi Eclipse Cross which is one of the most exciting looking SUV's on the market, and the Subaru CrossTrek which was similar to the Eclipse but not a cool looking. After doing a test drive of the CrossTrek and the Eclipse, it was decided that even though the Mitsubishi was sharper looking, the Subaru was a better built vehicle. We had to wait a month before the 2019 Foresters showed up and after looking at the color options online she had thought instead of the usual white that our first two Foresters were, that new green was interesting. SO one day when I was in Janesville for a dentist visit, I though I would stop in to the Janesville Subaru dealership and look around. Surprise... they had just gotten in the new 2019's and they even had a green one. While I was looking at them, one of the salespeople who was moving a vehicle stopped and asked if I needed help. I told him I was checking out the new green forester that my wife was interested in and was glad to see they had finally shown up. He asked if I wanted to test drive it and I told him I was just stopping by after the dentist and would let my wife know when she got home from work that they were in and we would probably come in over the weekend and check it out together. Instead of being pushy, he said he would give me his card and I should call him when we were ready to check it out. As he reached into his pocket to grad a card, he realized he had left his cards on his desk so I offered to give him my "Funguy The Entertainer" card and told him to just watch one of my shows and make a comment on that show what his name was so I would remember him. When I got home later that evening, low and behold, Austin and watched one of my shows and let me know who he was and again was not pushy. I was so impressed with that, I told my wife about him. The next day, Friday, right after she gets home from work she said instead of waiting until Sunday to go back and look at the green Forester we should go right then. I called Austin and told him we were on the way and would be there in about 30 minutes and we wanted to test drive the new 2019 green forester and Crosstrek. Once we got there, Austin was ready with the keys to the new green forester and went with use on a nice 5 minute test drive. Then he grabbed the keys to a CrossTrek and did the same thing. The whole time I did a running commentary for my wife about the handling, feel, comfort and viability of each and Austin answered any questions we had. After we got back we went inside to talk. One of the lines every single car salesman says after you test drive one of their vehicles is "So what will it take to get you to buy this car today"? Austin did not disappoint and of course my wife and I knew it was coming. My wife always likes to take a couple of days to make her decision, but after the test drive I already knew it was the new 2019 Forester that she wanted but she did not want to be pressured into it. I won't tell you my negotiation technique, but the thing that made this whole sale work was Austin was not only not pushy, he did not do the usual "let me get the sales manager in here" thing that would have made us walk out. Now to finish this story, I negotiated with Austin and of course he got approval for the sales manager without having to have him come to us and ruin a good thing and we now own a beautiful 2019 Green Forester and Austin is now on my Christmas Card list! xxxx, I might even put him on my show! More

Disappointing initial contact, felt very dishonest I was searching for dealers with discounts on new Subarus, and found a car listed by Janesville Subaru with a significant discount. I verified that th I was searching for dealers with discounts on new Subarus, and found a car listed by Janesville Subaru with a significant discount. I verified that their website also reflected this significant discount, so I reached out via the website to confirm if it was a price mistake or not. I received an initial response telling me the vehicle was available for an immediate test drive, but with a much higher price than what was shown on the website. I was told that to get that price I would need to step down to a basic model, so I explained that I was just confirming if the price online was accurate, or a mistake. I was asked to provide a picture of what I was seeing, and I did, plus a link to the website directly. Instead of just telling me it was a mistake, as I suspected it might be, I was told the car was actually sold already. So somehow in the course of our 26 minute e-mail conversation the car went from being available for an immediate test drive to sold. Maybe that's true, but it certainly doesn't seem likely, and all they had to do was be honest and say they made a mistake on their website. I would have been more than happy to visit the dealer and complete the sale today, as it was a significant discount reflected on their website, or I could have just moved on if they had just confirmed what I suspected was a mistake in pricing. If I can't get honesty during the initial contact, how can I expect it through the rest of the sales process? Very disappointing considering how much Subaru promotes their "Subaru Love Promise". More

Friendly, courteous and willing to work with us. We feel everyone was easy to communicate with. They were very knowledgeable of the vehicles. The salesman, Austin, was friendly and felt very comforta We feel everyone was easy to communicate with. They were very knowledgeable of the vehicles. The salesman, Austin, was friendly and felt very comfortable talking with him. More

Very pleased. This was my first time buying a Subaru and Austin did a great job of showing me all the bells and whistles on the Crosstrek. He made the buying experi This was my first time buying a Subaru and Austin did a great job of showing me all the bells and whistles on the Crosstrek. He made the buying experience easy and understandable. I would recommend him to anyone who is interested in buying a Subaru. More

First time car buyer I've never bought my own car before, so I was extremely nervous about going into this experience. I feel very lucky to have had Austin as my salespers I've never bought my own car before, so I was extremely nervous about going into this experience. I feel very lucky to have had Austin as my salesperson. He is knowledgeable, kind, and very funny and made the whole experience as comfortable as buying a new car can be. More

Austin Armstrong Austin was very helpful, pleasant and easy to deal with. He answered all questions and took the time to explain the many features of the Outback I pu Austin was very helpful, pleasant and easy to deal with. He answered all questions and took the time to explain the many features of the Outback I purchased. He indicated I could call, text or email him if I had any other questions. More

2019 CrossTrek and 2018 Outback My husband and I bought two Subaru’s from Austin the same day. We were not easy customers, but Austin was wonderful and answered all our questions. My husband and I bought two Subaru’s from Austin the same day. We were not easy customers, but Austin was wonderful and answered all our questions. He consistently went above & beyond. We ended up with the cars we wanted, with the features we wanted, and without the features we didn’t want, and at a fair price. Not only that, he followed-up to make sure everything was going OK. We are both enjoying our new cars. More

New Forester Premium - Austin got me the car I wanted I had wanted a Forester for several years. Then I became enamored with a used GMC Terrain SLT1. I was on my way to purchase a Terrain when I decided I had wanted a Forester for several years. Then I became enamored with a used GMC Terrain SLT1. I was on my way to purchase a Terrain when I decided to stop by Janesville Subaru. Austin was outside and greeted me. We struck up a conversation and I told him I was on my way to buy a car. He asked if I was familiar with Subaru's. I have owned several and have been pleased with each one. When I described what I had been looking for in a Forester, Austin lead me a vehicle that had just been offloaded from the truck. It was exactly what I’d been looking for. NOTE: I am from Roscoe. I had been dealing with several other Subaru dealers over the past few days, but they did not have the number of cars Janesville Subaru had. Since I couldn't find "my car" I started looking at the GMC. Austin showed me their Terrains, then took me again to the new Forester. We did a simple pros/cons list. Over 40 years of driving I have had a number of vehicles in the GMC family. As I spoke about them I also recalled all the various mechanics who kept them running. My Subaru's never had much of a problem. My wife's Legacy has 68,000 miles with the only trips to a garage being for oil changes. I even drove that car up Mount Washington in New Hampshire. Austin is a great guy to deal with. He is not high pressure and he wants to get you into a great car that you can afford. He knows his Subaru’s as well as the used cars on the lot. It was a pleasure to work with him. He was polite, knowledgeable, and followed up with both personal emails and phone calls to ensure all was well and answer my questions. Austin is perhaps the best car sales person I have had the privilege of working with. He got me to move from a car I'd settle for, to the car I wanted. I am going to enjoy this Forester the next 10 years! More

Easy to work with John and Janesville Subaru were great to work with. They helped me get the vehicle I was looking at to a price that I could afford. I had gone into th John and Janesville Subaru were great to work with. They helped me get the vehicle I was looking at to a price that I could afford. I had gone into the dealership with low hopes about leaving with a car, but it all worked out! More

Amazing Salesman Working with Austin was nothing short of amazing. He was so pleasant and easy to talk to. He had great personality even when working with our 17 yea Working with Austin was nothing short of amazing. He was so pleasant and easy to talk to. He had great personality even when working with our 17 year old who was buying the car. A lot of salesman would have treated him like a young kid and Austin did not. He made you feel very comfortable and at ease. He definitely secured our purchase through Janesville Subaru. More