Janesville Subaru

Customer Service Our sales person Deana was great, she helped us find the right car, familiarize us with it, and took us for a test drive. Great service. Our sales person Deana was great, she helped us find the right car, familiarize us with it, and took us for a test drive. Great service. More

Predatory financing practices Janesville Subaru uses predatory financing practices. In August 2018, my husband and I used Capital One financing through the dealership. We Janesville Subaru uses predatory financing practices. In August 2018, my husband and I used Capital One financing through the dealership. We were told by Janesville Subaru's finance team, Jeff and Jeff, that as a requirement for the loan, Capital One was requiring that we purchase a 2 year extended warranty that would cost $2,000. Because we were rebuilding our credit, we really had no other option as a vehicle was needed to get to and from my new job. We signed and initialed all the financing forms and drove home in the vehicle we needed. Fast forward to March 2019, we are now looking in to refinancing this vehicle. Our credit scores have gone up, and we want to take advantage of a lower interest rate. We called Capital One to ask about how the warranty comes in to play with refinancing. Much to our surprise, we learned that we could cancel the warranty at any time by calling the dealership, and it was NOT a requirement for us to get the loan. When we called Janesville Subaru to speak with Jeff, the finance manager, to cancel the warranty and confront them about having lied and taking advantage of us, he played dumb. He canceled the warranty upon our request and said that there was no way they could refund the entire warranty, because "a warranty is always optional." The extended warranty was verbally presented to us as a requirement for the loan by the finance team at Janesville Subaru multiple times. We truly had no choice; we needed the car to earn income. We had to accept the terms and purchase the warranty. This is predatory. We have now paid interest on the $2,000 warranty for 7 months, which will not be refunded. Also, the $713 for the "used" portion of the warranty (we have not used the warranty for anything) will not be refunded. If we hadn't reached out to Capital One regarding refinancing, we never would have known that we had been lied to and taken advantage of by the finance team at Janesville Subaru. Lesson 1: Read the fine print and always question everything. Lesson 2: Do not finance through Janesville Subaru. More

A pleasure to do business with Being relatively new, Alex did a great job selling me a new Forester. He's very friendly, insightful, and eager to get you the car you WANT. If he's Being relatively new, Alex did a great job selling me a new Forester. He's very friendly, insightful, and eager to get you the car you WANT. If he's still there in 5 years, I won't hesitate to buy a new vehicle from him again. More

Great to work with! This is my second Subaru going from an Impreza to a Forester. Deana was great to work with for both cars! She made me feel comfortable with my choic This is my second Subaru going from an Impreza to a Forester. Deana was great to work with for both cars! She made me feel comfortable with my choices. She was willing to listen answer my questions and work out the details to fit my budget. I feel comfortable contacting her with questions that have come up after leaving the dealership. More

Never Dissapointed Over the years I have purchased 4 Subarus, 1 Forester and 3 Outbacks, from this dealership. I have always received awesome service and have worked w Over the years I have purchased 4 Subarus, 1 Forester and 3 Outbacks, from this dealership. I have always received awesome service and have worked with some of the best sales people. This is the 2nd vehicle I've bought thru Deana. She actually listens to what I'm looking for and never pressures me to make a decision that I'm not comfortable with. Her knowledge of her product and matching the product to the client is spot on. Accolades to the leadership of Janesville Subaru for having one of the best all round dealership teams my husband and I have ever dealt. We've dealt many dealers over the decades and keep coming back to this dealer. More

Getting exactly what I was looking ! The experience from Start to finish was wonderful! I chose to go to Subaru of Janesville because of the reviews. They were correct. I worked with Dean The experience from Start to finish was wonderful! I chose to go to Subaru of Janesville because of the reviews. They were correct. I worked with Deana who gave me the push and help I needed to finance my 2014 Hyundai Sonota. I told her where I needed to be for payments and she made it happen! Very happy at how quickly and efficiently everthing went. If you need a car go to Subaru of Janesville! Be sure to ask for Deana! More

Subaru of Janesville was awesome Deana and the rest of the staff at Janesville Subaru were amazingly helpful in helping me purchase my Outback. I needed help with the paperwork and th Deana and the rest of the staff at Janesville Subaru were amazingly helpful in helping me purchase my Outback. I needed help with the paperwork and they were more than willing to help in any way needed. I would recommend Subaru of Janesville for any purchase anyone would need! More

Superb Just an all around great experience in all dealership departments! What a dealership experience should be. Very knowledgeable, professional, friendly Just an all around great experience in all dealership departments! What a dealership experience should be. Very knowledgeable, professional, friendly staff. Treat you like family! Thanks More

Absolute pleasure The staff at Janesville Subaru are great! Austin was our salesman and he was an absolute pleasure to work with. We didnt expect to buy a vehicle toda The staff at Janesville Subaru are great! Austin was our salesman and he was an absolute pleasure to work with. We didnt expect to buy a vehicle today because of our previous experiences at other dealerships, so we were a little unprepared with our paperwork. He was patient and friendly the whole time while he waited for us to scramble to get our crap together. Jeff the finance guru worked magic with the numbers and got us a better rate and lower payment than we were able to get with our own bank that we've been with for 30+ years. And while we waited, and Austin was getting our car prepped for us, Jesse, thinking he was another salesman, came and sat down with us to keep us company, as it turns out he was the general manager...a manager that actually cared about his customers is a rare quality and he was so friendly and genuinely interested in what we were talking about. We would GLADLY drive the 2 hours to business with them again More

First New Car Purchase We worked with Julie at Janesville Subaru and she was absolutely wonderful! She took time to introduce us to other staff and a tour of the service de We worked with Julie at Janesville Subaru and she was absolutely wonderful! She took time to introduce us to other staff and a tour of the service department. Would definitely recommend Janesville Subaru and highly recommend Julie! More