Janesville Subaru

I gave Janesville Subaru a 3 out of 5 for the following reasons: 1) As far as the 2020 Dodge Grand Caravan I purchased from Janesville Subaru, I believe I got a good to fair deal based on what other dea reasons: 1) As far as the 2020 Dodge Grand Caravan I purchased from Janesville Subaru, I believe I got a good to fair deal based on what other dealerships were asking. With that I am happy. 2) The car was presented to me very clean condition. I found no issued with it. 3) Tony, our salesman, was straight forward and did not pressure us at all. Two thumbs up to Tony. 3) Janesville Subaru lost 3 stars on my review because of the paperwork signing process. As with most dealerships, the signing process goes very quickly. They try to sell you several add-on services and build them into the loan. I verbally made it clear that I did not want any of these add-on services. Then they brought me into another room where I was video taped while signing everything. Still a $399 anti-theft policy still appeared in the loan paperwork. Since I signed the loan paperwork, I am legally obligated to pay for this add-on that I verbally made clear I did not want. I hope that this will help other buyers avoid the mistake I made. I can’t help but conclude that this add-on was purposely “snuck” into the loan. If I had read the paperwork more carefully and caught the add-on, I'd be quite happy now. But I trusted their verbal word. I emailed them regarding this and have not heard back yet. Sincerely, Greg Pibal More

I requested a quote for a specific Subaru Outback. They added on $600 of options to the quote which I did not request and would not remove them. I wouldn't do business with them if you paid me. added on $600 of options to the quote which I did not request and would not remove them. I wouldn't do business with them if you paid me. More

Sale was fine. Problem was they never sent the paperwork to the state to get my license plates. Still waiting for a call back from the gm... to the state to get my license plates. Still waiting for a call back from the gm... More

We had a great experience! Everyone was very helpful, especially our salesperson John. They went above and beyond to help us find a vehicle that had all the features we were looking for. especially our salesperson John. They went above and beyond to help us find a vehicle that had all the features we were looking for. More

I was thrilled to work with Cassie..She went above and beyond for me.i will talk to everyone I meet about Subaru service Thank you beyond for me.i will talk to everyone I meet about Subaru service Thank you More

John Fager does excellent work. He is engaging, respectful, and enjoyable. Over period of weeks, he located an end-of-model year vehicle consistent with our desires, coordinated timely installatio respectful, and enjoyable. Over period of weeks, he located an end-of-model year vehicle consistent with our desires, coordinated timely installation of a couple options on the day of sale, and explained features new to us in a manner that was expertly organized and knowledgeable. Our purchase coincided with the Covid-19 pandemic and we appreciated his (and that of other staff) attention to appropriate precautions. John was accompanied by a sales trainee who was attentive and unobtrusive, as well as fortunate to have the quality of John's mentoring. More

Thank You - JohnJohn walked me through the entire Thank You - John John walked me through the entire process of purchasing our new 2020 Subaru Forester. From the details of security and safety featu Thank You - John John walked me through the entire process of purchasing our new 2020 Subaru Forester. From the details of security and safety features all the way to financing. So thank You again John, have a great 4th of July. Wade Morris More

Great Experience! John was a pleasure to work with. He was knowledgeable about the car I was interested in. He was very friendly and I did not feel pressured. I love my John was a pleasure to work with. He was knowledgeable about the car I was interested in. He was very friendly and I did not feel pressured. I love my Subaru! Thanks! More

John Fager, was my Sales Consultant and was great to work with. From start to finish it was a very pleasant experience. I would definitely recommend John and Janesville Subaru.. with. From start to finish it was a very pleasant experience. I would definitely recommend John and Janesville Subaru.. More

John fager was our salesperson. He was the reason we came back. The whole team was amazing. We felt no pressure & enjoyed the experience. He came out to meet us when we first arrived which made us feel welco back. The whole team was amazing. We felt no pressure & enjoyed the experience. He came out to meet us when we first arrived which made us feel welcomed. John answered all questions we had & provided Information we had not even thought about asking about the Ascent. We would highly recommend buying a car from him if you are in the market. More