Janesville Subaru

Pushy shady liars dont go there!!! We spent 2 hours there test driving and dealing with their b.s.Salesman austin was very pushy wanted to sign a deal that day even though we said no.Au We spent 2 hours there test driving and dealing with their b.s.Salesman austin was very pushy wanted to sign a deal that day even though we said no.Austin stated we could get 0% financing but he said that was a secret deal just for us.(anyone can get 0% for 63 months with good credit).We got them to drop 1500.00 off msrp also.We left a check for 100.00 to hold that deal if we called the next day to go ahead.We got on the computer with mid-city subaru in chicago and had a 3000.00 lower price in 5 minutes.We maddeningly even got a better deal on that car from janesville"s website!!We had 5 dealerships badly beating janesvilles price in a half hour.We called ahead and went back the next evening to get our check back.We were told they would have our check.After showing up to get it some guy came out of the managers office to say he was not the manager,and after watching the manager shuffle papers for 15 minutes in his glass cubicle while we waited by the door,he came out and said they had cashed our check and we would have to wait until monday to get check in hand!We went to mid-city subaru and what a difference!We highly recommend this place our sales lady was terriffic(cyndi Moyano)very nice proffessional people.It is chicago traffic but well worth it.Taxes are paid in wi.so its all good!! More

Lies! Lies! Lies! I went into have my car serviced and ended up purchasing a new car. I feel as though I was lied to about everything in order for them to get the sale I went into have my car serviced and ended up purchasing a new car. I feel as though I was lied to about everything in order for them to get the sale with an incredible amount of pressure about my credit. I love Subaru but I have major buyer’s remorse and now have a new vehicle lacking the features that were promised, including STARLINK. I feel so violated. More

I had a stunningly very poor sales experience here I was seriously disappointed in my experience at this dealership... pressure tactics so rude and uncomfortable I refuse to buy from them! This was a s I was seriously disappointed in my experience at this dealership... pressure tactics so rude and uncomfortable I refuse to buy from them! This was a situation where a Ford dealership took in a Subaru as a trade-in, but all of the dealerships in their network could sell the used car. I had an initial discussion at the Ford dealership that went well, but I wanted to see if their Subaru dealership could Subaru Certify the vehicle and offer a better warranty. I expected a great experience because I'm a loyal Subaru driver, but when the Subaru sales manager learned that I was not ready to buy that first time I met with them at this dealership in Janesville and that I was going back to the Ford dealership for another discussion now that I understood my options, the sales manager suddenly turned brash and angry and turned to degrading pressure tactics to try to get me to buy right then. I was so angry at his dramatic turn in personal style and rudeness, I determined that if I buy the Subaru (very likely, but I'm not yet sure it's the right time for me to by any car yet), I will do so at the Ford dealership despite the fact I could get a better warranty for free from the Subaru dealership because of its existing Certified Subaru status... now that's what happens when a customer feels the love has gone out the window, if it ever existed at all. I'm happy with my choice to buy from the Ford dealership because I know with a well-maintained Subaru that warranty is likely not going to be needed. I trust God will take care of this situation and help the sales team to learn from their mistakes. Trust and integrity trump price. More

Excellent Service Experience. Well beyond my expectations. I arrived home safely in Rochester, New York after Janesville Subaru replaced the head gasket on my 2010 Outback. It is unnerving to experience I arrived home safely in Rochester, New York after Janesville Subaru replaced the head gasket on my 2010 Outback. It is unnerving to experience a major car repair when on vacation and far from home. Uncertainties and opportunities for problems abound. 750 miles from home, my Outback overheated and blew out its anti-freeze! I must say that I don’t see how my repair experience could have been better. Everyone in the dealership was friendly and helpful, well beyond my expectations. I am most appreciative for the ability to talk with the person who was actually working on my car (Bill), for the communication and cooperation among the three Service Advisors (Jonathan, Jeremy, and Jim) , and for the helpful advice on buy/repair decisions, Subaru models, and things to do while in Janesville from Deana in Sales. The work was done on time and at the original quote. The Service Advisors gave me a free loaner car, found me an motel nearby at a very good rate, and adjusted the service work based on my prior and future anticipated repairs. I recommend them without reservation. More

Best place to buy a subaru I went in to buy a new outback. I never imagined the process would be so fast and easy. I picked out a car, and had all paperwork done very quickly. I went in to buy a new outback. I never imagined the process would be so fast and easy. I picked out a car, and had all paperwork done very quickly. The new store is so nice! Mark was awesome. Great job! More

Feeling screwed We bought a 2014 Subaru Outback in September. Our salesman was very nice, but unfortunately, employees only seem to last about 3 months there. I spe We bought a 2014 Subaru Outback in September. Our salesman was very nice, but unfortunately, employees only seem to last about 3 months there. I specifically asked if the vehicle had ever been in an accident. I was shown a Carfax, and told it hadn't been. About two weeks later, I was washing the car and noticed that a piece of the wheel well/fender was loose. My husband ran down to the local body shop, thinking that a clip needed to be replaced. We found out that there was underbody damage. The estimate came to over $800.00. Now this vehicle, supposedly had a safety check and oil change. That would have required it to have been put on a hoist. The damage had to have been seen, as somebody had attempted to do a repair with Bondo. We stopped by the dealership to talk to them about it. The Subaru manager was conveniently not available, but would call us the next day. We waited a week and called them. The manager basically said it was not their problem and weren't interested in helping to resolve the issue. We are not feeling the Subaru love here.... We have filed a complaint with the Subaru main office. We love our two Subaru's, but we will never, ever use this dealership again. More

Awesome Dealership Janesville Subaru has earned a customer for life. I tried dealing with a Madison Dealer and they beat around the bush and still didn't get me where I Janesville Subaru has earned a customer for life. I tried dealing with a Madison Dealer and they beat around the bush and still didn't get me where I wanted to be payment wise. Janesville Subaru made it happen in less than 30 minutes from start to finish. More

Don't go to them , run The subaru customer service stinks. The service reps are on commission and will try to talk you into service not needed. They make it sound like witho The subaru customer service stinks. The service reps are on commission and will try to talk you into service not needed. They make it sound like without the service you'll ruin the car. Get a second opinion or call Rockford or Madison Subaru dealers for an opinion or price quote. You will save yourself $$$$. I will not have my car serviced by them again. Shame on them!!! More

Lost Faith Customer service is horrible. I have been 2 months still trying to get my car licensed. They do not know which end is up. Had to take care of mysel Customer service is horrible. I have been 2 months still trying to get my car licensed. They do not know which end is up. Had to take care of myself by going direct to Subaru!! And not even an apology just excuses and lies. More

Wish I had never gone there! I took my 2008 Outback in to have the head gaskets replaced. Over the phone, I was quoted $1500, which is why I chose them over the $2400 quoted by a I took my 2008 Outback in to have the head gaskets replaced. Over the phone, I was quoted $1500, which is why I chose them over the $2400 quoted by another local dealer. The power steering pump was also found to need replacement, which they told me would add $400. In the end, new head gaskets and new power steering pump ended up being $2700, far more than I was expecting. As soon as I drove the vehicle off the lot, the check engine light came back on and it still smelled like burning oil. I took it back a few days later, and also noticed that the oil was a half quart low. The were very good about taking a look at it, cleaned the old oil out of the exhaust heat shields, and looked into the check engine light. They could not diagnose why it was on. The manager also assured me that Subarus typically burn a lot of oil, even though it never had before. I was, and still am, burning a quart of oil every 500 miles, which he assured me is "perfectly normal." A few months later, I went to turn on my A/C and discovered that it no longer worked. I popped the hood and noticed that the caps were missing off of the high and low pressure connections. I called them, and was told that would not fall under the warranty of their labor, since I couldn't prove that they forgot to charge it. Yeah, like I really decided to de-pressurize my own A/C over the winter and throw away the caps. So, I ended up having to go somewhere else to have it filled. Overall, all of my check engine lights are on, I had to pay to have my A/C re-charged, and my car burns more oil now than it ever did before I had it serviced. I would not take my bicycle here. Worst decision I ever made. The only good thing I would have to say is that they gave me a free loaner car. More