Janesville Subaru

They got me going right, & they were accommodating. VERY GOOD SERVICE!! Would definitely recommend them!! VERY GOOD SERVICE!! Would definitely recommend them!! More

Always Very courteous and helpful, and informative! Quick service and saved money with coupons offered. Quick service and saved money with coupons offered. More

Beware Hidden Upcharges! They say they installed Auto Armor and Anti-theft protection on every vehicle at the dealership (how do we know?) and then they try to charge over $ They say they installed Auto Armor and Anti-theft protection on every vehicle at the dealership (how do we know?) and then they try to charge over $2600 which is on a secondary "window sticker" (I never saw it) and they bury the charges in the net cost of the vehicle subtotal on the initial estimate form, either hoping you won't notice or you won't challenge because they're already "installed".. Salesman never mentioned the extra cost or the benefits of the plans; came as a surprise in the business manager's office. In my opinion these are worth $500 at most (combined) and they will significantly reduce the price if you argue long enough. They should let the buyer decide if they want these add-ons at a reasonable price. And last I saw they were trying to sell our trade-in for $6000 more than what they gave us without putting on new tires which it desperately needed even though that was the reason for their low-end offer. Only recommend it because it is a nice facility with good choice of vehicles and decently knowledgeable staff. More

The customer service was excellent, and the staff was friendly. I was notified that my car was ready for pickup in a timely manner as well. friendly. I was notified that my car was ready for pickup in a timely manner as well. More

Absolutely the most dishonest car dealer I have ever dealt with. (I have bought 9 cars through dealers in the last 40 years). I take responsibility for not following my gut and walking away when I voice dealt with. (I have bought 9 cars through dealers in the last 40 years). I take responsibility for not following my gut and walking away when I voiced concerns to the finance manager I felt something was wrong. But he kept assuring me it was fine. I should not have trusted him. Phil, the General Manager did try to appear that he was trying to make things right but it was a pittance in the overall scheme. Because I didn't follow my instincts I was stuck with some ridiculous charges that they told me were not optional. A$399 anti-theft fee which I still have no clue what I got for that and a $2,295 (less $1,038 that Phil returned for my trouble) fee for "armor protection". Given that this was a former lease car I am sure it already had it. The finance guy was a total xxx. More

Very friendly people and helpful. I was in and with a new car in a couple of hours. Great car. I was in and with a new car in a couple of hours. Great car. More

Local dealership, we have bought 2 cars and everyone is very helpful and professional. We do all our business here. very helpful and professional. We do all our business here. More

DO NOT GO HERE! !! I was interested in a vehicle, which I test drove. When we got back to the building, they told me they could not give me an estimate of numbers wit !! I was interested in a vehicle, which I test drove. When we got back to the building, they told me they could not give me an estimate of numbers without running my credit report- which is not true! Once I gave them the ok, Phil told me he was going to run it through ONE place. Phil submitted it to THIRTEEN locations without asking or informing me!! After I declined the offer to the sales rep, I went to Gordie Boucher which this is where I found out Subaru of Janesville ran my credit THIRTEEN times. Phil contacted me after I left stating he “got me the best rate” and proceeded to LIE about running my credit thirteen times. I then sent him a picture providing proof that he did in fact run it thirteen times. They are known for this!!! Do not go here!!! More

The people are knowledgeable, helpful and friendly. Julie Zucaro was a pleasure to work with. Julie Zucaro was a pleasure to work with. More

The inspection for the problem was finished quickly. The technician was very courteous. The repair with a new part will be done with no charge. The technician was very courteous. The repair with a new part will be done with no charge. More