Janesville Subaru

Disappointing initial contact, felt very dishonest I was searching for dealers with discounts on new Subarus, and found a car listed by Janesville Subaru with a significant discount. I verified that th I was searching for dealers with discounts on new Subarus, and found a car listed by Janesville Subaru with a significant discount. I verified that their website also reflected this significant discount, so I reached out via the website to confirm if it was a price mistake or not. I received an initial response telling me the vehicle was available for an immediate test drive, but with a much higher price than what was shown on the website. I was told that to get that price I would need to step down to a basic model, so I explained that I was just confirming if the price online was accurate, or a mistake. I was asked to provide a picture of what I was seeing, and I did, plus a link to the website directly. Instead of just telling me it was a mistake, as I suspected it might be, I was told the car was actually sold already. So somehow in the course of our 26 minute e-mail conversation the car went from being available for an immediate test drive to sold. Maybe that's true, but it certainly doesn't seem likely, and all they had to do was be honest and say they made a mistake on their website. I would have been more than happy to visit the dealer and complete the sale today, as it was a significant discount reflected on their website, or I could have just moved on if they had just confirmed what I suspected was a mistake in pricing. If I can't get honesty during the initial contact, how can I expect it through the rest of the sales process? Very disappointing considering how much Subaru promotes their "Subaru Love Promise". More

Friendly, courteous and willing to work with us. We feel everyone was easy to communicate with. They were very knowledgeable of the vehicles. The salesman, Austin, was friendly and felt very comforta We feel everyone was easy to communicate with. They were very knowledgeable of the vehicles. The salesman, Austin, was friendly and felt very comfortable talking with him. More

Very pleased. This was my first time buying a Subaru and Austin did a great job of showing me all the bells and whistles on the Crosstrek. He made the buying experi This was my first time buying a Subaru and Austin did a great job of showing me all the bells and whistles on the Crosstrek. He made the buying experience easy and understandable. I would recommend him to anyone who is interested in buying a Subaru. More

First time car buyer I've never bought my own car before, so I was extremely nervous about going into this experience. I feel very lucky to have had Austin as my salespers I've never bought my own car before, so I was extremely nervous about going into this experience. I feel very lucky to have had Austin as my salesperson. He is knowledgeable, kind, and very funny and made the whole experience as comfortable as buying a new car can be. More

Austin Armstrong Austin was very helpful, pleasant and easy to deal with. He answered all questions and took the time to explain the many features of the Outback I pu Austin was very helpful, pleasant and easy to deal with. He answered all questions and took the time to explain the many features of the Outback I purchased. He indicated I could call, text or email him if I had any other questions. More

2019 CrossTrek and 2018 Outback My husband and I bought two Subaru’s from Austin the same day. We were not easy customers, but Austin was wonderful and answered all our questions. My husband and I bought two Subaru’s from Austin the same day. We were not easy customers, but Austin was wonderful and answered all our questions. He consistently went above & beyond. We ended up with the cars we wanted, with the features we wanted, and without the features we didn’t want, and at a fair price. Not only that, he followed-up to make sure everything was going OK. We are both enjoying our new cars. More

New Forester Premium - Austin got me the car I wanted I had wanted a Forester for several years. Then I became enamored with a used GMC Terrain SLT1. I was on my way to purchase a Terrain when I decided I had wanted a Forester for several years. Then I became enamored with a used GMC Terrain SLT1. I was on my way to purchase a Terrain when I decided to stop by Janesville Subaru. Austin was outside and greeted me. We struck up a conversation and I told him I was on my way to buy a car. He asked if I was familiar with Subaru's. I have owned several and have been pleased with each one. When I described what I had been looking for in a Forester, Austin lead me a vehicle that had just been offloaded from the truck. It was exactly what I’d been looking for. NOTE: I am from Roscoe. I had been dealing with several other Subaru dealers over the past few days, but they did not have the number of cars Janesville Subaru had. Since I couldn't find "my car" I started looking at the GMC. Austin showed me their Terrains, then took me again to the new Forester. We did a simple pros/cons list. Over 40 years of driving I have had a number of vehicles in the GMC family. As I spoke about them I also recalled all the various mechanics who kept them running. My Subaru's never had much of a problem. My wife's Legacy has 68,000 miles with the only trips to a garage being for oil changes. I even drove that car up Mount Washington in New Hampshire. Austin is a great guy to deal with. He is not high pressure and he wants to get you into a great car that you can afford. He knows his Subaru’s as well as the used cars on the lot. It was a pleasure to work with him. He was polite, knowledgeable, and followed up with both personal emails and phone calls to ensure all was well and answer my questions. Austin is perhaps the best car sales person I have had the privilege of working with. He got me to move from a car I'd settle for, to the car I wanted. I am going to enjoy this Forester the next 10 years! More

Easy to work with John and Janesville Subaru were great to work with. They helped me get the vehicle I was looking at to a price that I could afford. I had gone into th John and Janesville Subaru were great to work with. They helped me get the vehicle I was looking at to a price that I could afford. I had gone into the dealership with low hopes about leaving with a car, but it all worked out! More

Amazing Salesman Working with Austin was nothing short of amazing. He was so pleasant and easy to talk to. He had great personality even when working with our 17 yea Working with Austin was nothing short of amazing. He was so pleasant and easy to talk to. He had great personality even when working with our 17 year old who was buying the car. A lot of salesman would have treated him like a young kid and Austin did not. He made you feel very comfortable and at ease. He definitely secured our purchase through Janesville Subaru. More

New Subaru Outback! I had a great experience purchasing my new Subaru Outback at Janesville Subaru because Austin Armstrong, my sales rep, handled everything with excelle I had a great experience purchasing my new Subaru Outback at Janesville Subaru because Austin Armstrong, my sales rep, handled everything with excellence for me all the way through. He was very patient and answered all my questions and more! He was reliable, honest and caring. I’ve bought many cars in the past, and Austin made this experience truly outstanding. He worked really hard to find the car I wanted. The price was what I expected without unexpected surprises. The car was ready as promised and Austin made it happen! More