Janesville Subaru
Janesville, WI
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Best car buying experience We received outstanding customer service from Austin. He explained all the features of the car clearly and concisely in an easy to understand manner. We received outstanding customer service from Austin. He explained all the features of the car clearly and concisely in an easy to understand manner. He took us for a test drive and answered all of our questions, ensuring that we felt comfortable driving the car. He even gave us suggestions for a a good place to eat lunch! Everyone we encountered at Janesville Subaru was extremely courteous and servic oriented. They quoted us an excellent Internet price for the car with the specific features we wanted. No other dealership that we contacted (Madison, Rockford,etc.) offered us an Internet price. I would recommend Austin (and Janesville Subaru) to everyone who's interested in purchasing a Subaru! More
My experience leasing a new Subaru Forester I found Austin to be friendly, knowledgeable and eager to be of service. I enjoyed working with him and expect continued help whenever a question aris I found Austin to be friendly, knowledgeable and eager to be of service. I enjoyed working with him and expect continued help whenever a question arises. I am also very pleased with my 2019 Forester. More
Horrible Bought a used car and was waiting on the dealer for things that were missing. Reiceived 1 of 4 items. It’s been 4 months. Bought a used car and was waiting on the dealer for things that were missing. Reiceived 1 of 4 items. It’s been 4 months. More
Exactly what I wanted! Friends of mine referred me to Austin at Janesville Subaru and I can see why they get all their cars there. He was very helpful, knowledgeable, and fr Friends of mine referred me to Austin at Janesville Subaru and I can see why they get all their cars there. He was very helpful, knowledgeable, and friendly. Communicates very well with his customers and he was able to work with me and show me all my options. I ended up getting exactly what I wanted for a great deal and I couldn’t be happier! I LOVE my Crosstrek Premium!! More
best experience in 50 car-buying years Hurray for Austin Armstrong--the best car salesperson we have met in 50 years of car buying. Forget the stereotypical car buying experience at this d Hurray for Austin Armstrong--the best car salesperson we have met in 50 years of car buying. Forget the stereotypical car buying experience at this dealership and with this young man. Though all the dealership people we met in the several hours we spent there were helpful and cordial, in particular, Austin won us over with his unassuming, genuine, friendly and knowledgeable persona. We were looking for another Subaru (yes, we already own one older model) which would provide us more safety as we grew older. But there was so much to learn about the newest models. Austin patiently went over all the features most important to us, took us for a nice long ride to demonstrate, and never showed impatience as we asked him to review this or that. In fact, as we talked, it became clear that he really loved Subarus (he is an owner) and the company, too. We moved from one trim model to another over the course of two visits and (a surprise to us) we decided near the end of our negotiating to add in a trade-in, an older Prius. No problem. The dealing moved forward without hitches and at a pace that matched our needs. We're real happy with our purchase, so far. And within this past week, Austin has contacted us twice to see how things are going. Pretty nice, we think. He just seems like a good guy who wants to treat you fairly while selling you a car. The company and dealership win, he wins and so do we. I will recommend him and this dealership highly--in fact, already have. More
painless used car buying experience all of the staff were very responsive and accommodating of my schedule over the busy holiday weekend. Working with Karina, John and Noel, I got a gr all of the staff were very responsive and accommodating of my schedule over the busy holiday weekend. Working with Karina, John and Noel, I got a great deal on a used vehicle in a short amount of time. I drove here from Madison and it was worth the drive. 5 stars. More
Best car experience Thank you Deana,for all your help on our purchase of our Acsent, you made it painless and a great experience, I will definitely recommend you and Jane Thank you Deana,for all your help on our purchase of our Acsent, you made it painless and a great experience, I will definitely recommend you and Janesville Subaru More
A for Awesome, A for Austin. Coincidence? We don't think so! We had such a great experience with Janesville Subaru! We had an Outback that we loved. It was the only car we had ever had the luxury of building to We had such a great experience with Janesville Subaru! We had an Outback that we loved. It was the only car we had ever had the luxury of building to suit the needs of our family. Our 2016 Outback took great care of our family every day...down to the moment that we hit a deer while cruising at 70 mph on a highway heading toward an important family gathering. My husband and I were the only ones in the car. Thankfully, the kids were safely at home with their grandma. What a truly intense and unforgettable experience. Luckily, we made it unscathed...so unbelievably blessed! Our sweet Outback, however, was totaled. Two week later we found ourselves at Janesville Subaru. We were healthy and happy, but felt nervous about going through the process of buying a new family car. From the moment we stepped foot in the door, Austin stepped in and to made sure that our experience in buying our new Outback was comfortable and met our needs and expectations in every way. Austin has been a pleasure to work with and has offered us exemplary customer service as we get settled with our new family vehicle. More
Great car purchase I did a lot of research online in preparing to buy a new outback. Janesville Subaru gave me the information I needed and the price to buy from them. I did a lot of research online in preparing to buy a new outback. Janesville Subaru gave me the information I needed and the price to buy from them. Our sales person Austin Armstrong was knowledgeable, helpful and great to deal with. Best sales help we have had for 30 years, just down to earth practical knowledge on vehicles and willingness to share openly and honestly. I made several online inquiries and the online staff at Janesville Subaru was prompt replying both online and by phone, without their help I would’ve never made it in to see Austin and I would have bought from someone else. Karino Moreno was great help and I said I would not have ever contacted Janesville Subaru again without her great help. Price was main consideration initially while shopping online and never would have even contacted Janesville Subaru if not competitive. More
Our third Subaru Forester My wife despises high pressure sales tactics and on more than one occasion has stood up and walked out of car dealerships that xxxx her off. As a resu My wife despises high pressure sales tactics and on more than one occasion has stood up and walked out of car dealerships that xxxx her off. As a result, we go on Sunday's when there are no sales people to bother us while we look at the cars until she finds a couple that attract her fancy. Then she usually sends me out to scout the dealership sales people to find someone who will not be a total &*@#. (my own edit but you get the meaning) We were down to three choices, we had already had two back to back Foresters and they were the best vehicle we had owed so far so that was one option, then there was the Mitsubishi Eclipse Cross which is one of the most exciting looking SUV's on the market, and the Subaru CrossTrek which was similar to the Eclipse but not a cool looking. After doing a test drive of the CrossTrek and the Eclipse, it was decided that even though the Mitsubishi was sharper looking, the Subaru was a better built vehicle. We had to wait a month before the 2019 Foresters showed up and after looking at the color options online she had thought instead of the usual white that our first two Foresters were, that new green was interesting. SO one day when I was in Janesville for a dentist visit, I though I would stop in to the Janesville Subaru dealership and look around. Surprise... they had just gotten in the new 2019's and they even had a green one. While I was looking at them, one of the salespeople who was moving a vehicle stopped and asked if I needed help. I told him I was checking out the new green forester that my wife was interested in and was glad to see they had finally shown up. He asked if I wanted to test drive it and I told him I was just stopping by after the dentist and would let my wife know when she got home from work that they were in and we would probably come in over the weekend and check it out together. Instead of being pushy, he said he would give me his card and I should call him when we were ready to check it out. As he reached into his pocket to grad a card, he realized he had left his cards on his desk so I offered to give him my "Funguy The Entertainer" card and told him to just watch one of my shows and make a comment on that show what his name was so I would remember him. When I got home later that evening, low and behold, Austin and watched one of my shows and let me know who he was and again was not pushy. I was so impressed with that, I told my wife about him. The next day, Friday, right after she gets home from work she said instead of waiting until Sunday to go back and look at the green Forester we should go right then. I called Austin and told him we were on the way and would be there in about 30 minutes and we wanted to test drive the new 2019 green forester and Crosstrek. Once we got there, Austin was ready with the keys to the new green forester and went with use on a nice 5 minute test drive. Then he grabbed the keys to a CrossTrek and did the same thing. The whole time I did a running commentary for my wife about the handling, feel, comfort and viability of each and Austin answered any questions we had. After we got back we went inside to talk. One of the lines every single car salesman says after you test drive one of their vehicles is "So what will it take to get you to buy this car today"? Austin did not disappoint and of course my wife and I knew it was coming. My wife always likes to take a couple of days to make her decision, but after the test drive I already knew it was the new 2019 Forester that she wanted but she did not want to be pressured into it. I won't tell you my negotiation technique, but the thing that made this whole sale work was Austin was not only not pushy, he did not do the usual "let me get the sales manager in here" thing that would have made us walk out. Now to finish this story, I negotiated with Austin and of course he got approval for the sales manager without having to have him come to us and ruin a good thing and we now own a beautiful 2019 Green Forester and Austin is now on my Christmas Card list! xxxx, I might even put him on my show! More