Janesville Subaru

This place has no idea of service or customer relations. I bought a 2019 forester had it 6 months. The service and sales team are so bad I traded it off for a new Jeep. Please think hard about this dealer y I bought a 2019 forester had it 6 months. The service and sales team are so bad I traded it off for a new Jeep. Please think hard about this dealer you will not like the out come....... ps if you stop ask for Jesse Sullivan, then ask him why he would tell a customer we don't put a @#* to your head to buy a car here!!!!!!!! More

"Driven"......Janesville Subaru allowed John Fager to put the best attitude forward in order to connect, brainstorm, search and meet the "mark" thru out the vehicle process. When options were no longer avail the best attitude forward in order to connect, brainstorm, search and meet the "mark" thru out the vehicle process. When options were no longer available or had been purchased John continued to research. Remained in contact thru email, dealership and direct line. Large amount of content by email so expectation could be realized without eyes on the vehicle at the many dealerships. Relaxed conversation with realistic expectations made the relationship work in "real time". Team building exercises, competent staff, positive vibes and sturdy hand shakes make up the reflection explaining Janesville Subaru. Thanking every employee, indirectly/ directly, that had a hand in presenting excellence. Jesse Sullivan made sure to keep a "composer's" control over the process. Allowing John F. to what is a staple, yet making available the option to reach out was greatly appreciated. This collection of like minded individuals in a common goal bring about an uncommon result. An experience most are not used to.....and will "raise the bar" when compared to any other in the wake. Thanks again Looking forward to the next purchase No going easy on you next time John F.......lol More

John Fager did an outstanding job as a sales rep! Very easy to work with and very responsive. I had my new vehicle selected, paperwork done, and delivery in less than 24 hours. Five stars! easy to work with and very responsive. I had my new vehicle selected, paperwork done, and delivery in less than 24 hours. Five stars! More

We had the most awesome experience buying a used car. None of the bad stories you hear about sales people do NOT apply here. We love everything about our new car and feel like we got a great deal. Kyle None of the bad stories you hear about sales people do NOT apply here. We love everything about our new car and feel like we got a great deal. Kyle and Dan Clemenss More

Awesome dealership and great sales man(Alex story) was able to make work with what I had and helped my wife and I find a reliable outback that fit all our requirements . able to make work with what I had and helped my wife and I find a reliable outback that fit all our requirements . More

Providing above and beyond service Not all car service can be planned. Today my brakes went out on my 14 year old Subaru Baja. I called and spoke with Advisor Jonathan, hoping that mayb Not all car service can be planned. Today my brakes went out on my 14 year old Subaru Baja. I called and spoke with Advisor Jonathan, hoping that maybe I could bring my car by after work. He expressed concern that I was having to drive a car with faulty brakes, and suggested that even though they may not have time to repair today, I should drop it off on my way to work and he could provide me with a loaner. Jonathan is my hero today! I always feel like they care about their customers as people, and I'm greatly relieved that I don't have to drive a car with no brakes while I'm waiting for an appointment. My visits to Janesville Subaru, whether they be for service or sales always leaves me feeling good about my decision to do business with them. More

Austin Armstrong made sure I got the right car for me! I was pretty sure I wanted a new Subaru and having Austin Armstrong for a salesman was a real bonus! Since I didn't know which model I wanted, I neede I was pretty sure I wanted a new Subaru and having Austin Armstrong for a salesman was a real bonus! Since I didn't know which model I wanted, I needed to drive several models. Austin was very patient and explained the difference between models and allowed me all the driving time I needed. He answered all of my questions and made every effort to get the price point that I could afford. I love my new Subaru and the follow-up with Austin and the dealership has been excellent. Best new car buying experience ever and no buyers remorse! More

Austin Armstrong got us a car we LOVE! I was so appreciative of the energetic attitude of Austin Armstrong. I was looking for some information on a car I had seen online, and was greeted p I was so appreciative of the energetic attitude of Austin Armstrong. I was looking for some information on a car I had seen online, and was greeted promptly by Austin, whom proceeded to keep us informed of the status of this vehicle and long story short, we got it and LOVE it! How great to have such an excellent, friendly, honest car salesman on your team! Thanks Austin, we will come and visit again when the next need arises. More

Went above and beyond I was looking for a vehicle that was in short supply. They found the vehicle I wanted and gave me an excellent price as well. I was looking for a vehicle that was in short supply. They found the vehicle I wanted and gave me an excellent price as well. More

Austin was excellent to work with -- the car is great Austin was very kind, genuine, and possessed a lot of knowledge on the vehicle and its features. He had a relaxed sales style and didn't try to push u Austin was very kind, genuine, and possessed a lot of knowledge on the vehicle and its features. He had a relaxed sales style and didn't try to push us into a model we didn't need or want (I really appreciated this). He even dealt with the more difficult personalities in my family with grace. He was communicative with us throughout the whole process and even arranged to find us another vehicle (same model and make) when our original vehicle shipment was delayed. The car has been great. Thanks! More