Janesville Subaru

Carter and Tabitha were amazing. A stress free experience all around. Looking forward to a long happy relationship with Subaru Janesville. A stress free experience all around. Looking forward to a long happy relationship with Subaru Janesville. More

Janesville Subaru helped me find a car that would fit all of my personal interests. Thank you to the staff for spending time explaining different topics to me. You all are awesome and I will be recommending of my personal interests. Thank you to the staff for spending time explaining different topics to me. You all are awesome and I will be recommending you to other people I know. More

I went to buy Subaru Impreza in September 2022 driving long distance from Madison because on the phone they said they have one in stock. When I went there I was told that it was sold, but another one comi long distance from Madison because on the phone they said they have one in stock. When I went there I was told that it was sold, but another one coming soon. I paid a deposit of $500 (deposit receipt did not mention what the deposit was for). Then next week they mentioned that one was sold also and returned me the deposit. They (Skip Bushey and Noel) told me to put a build request in early October and promised verbally that I will get the car by November. Around October 7th, I sent the build order request for a Subaru Impreza Premium to Skip by email that was signed by myself and Noel. At that time he did not mention about deposit. I sent email and tried to call Skip several times about update without any clear response from him. Then in November, he said it will be December before the care arrives. Then in early December when I pressed for the delivery date, he said that he did not order our car. They have some assigned cars coming in January if I am interested. He gave the excuse that we did not pay the deposit, but all the time during email and verbal communication he never mentioned about deposit to me and that my build order was not placed. This dealership is a fraud and caused significant delay, monetary damage and safety concern for me (since the car I had did not have AWD and safety features). Subaru should remove this type of dealers from Subaru business because it also creates a bad impression on Subaru in my mind. I am looking into legal options. Stay away from this dealer. More

Drove to #Janesville Subaru from a few towns away to buy a truck advertised on their site for X amount. Test drove it and everything. Sitting down with the guy ready to buy they raised the price over $2000. a truck advertised on their site for X amount. Test drove it and everything. Sitting down with the guy ready to buy they raised the price over $2000.00(of the base price of the car on the tag). They said the tag price was a mistake even though they had it advertised at the price online and had the same price on the hanging window tag! What a Scam Dealership More

I originally posted this review to google, and the domain owner took the review down. Today I visited Janesville Subaru. After walking around for 15 minutes, I was approached by Julie Zucaro. I was loo owner took the review down. Today I visited Janesville Subaru. After walking around for 15 minutes, I was approached by Julie Zucaro. I was looking at a specific vehicle and started asking questions, of which, she had very little knowledge. After I practically walked her through the sale and specs of the vehicle I was interested and very educated in, since I had done my research. I have also wanted a model of this vehicle since I was 16. After providing her with a starting price that I was open to negotiating, and what I was looking for in compensation for my trade-in. She came back with some numbers. I was informed that I was unable to even test drive the car because, "WE ONLY LET SERIOUS BUYERS TEST DRIVE THIS VEHICLE". Which seemed very odd to me since I was offering a down payment and a trade-in of a quality 2011 vehicle. I then asked if she was open to any sort of negotiation and was turned down completely. When asking about the interest rates I was told "we do not discriminate on our interest rates". I proceeded to ask how my credit score would affect the rate and was told again "we do not discriminate on our interest rates". I asked her what she thought my credit score might be and how that would affect my rate, and she informed me that she had no way of knowing "because I am 23 years old". Which I found a little insulting since my credit score is in the mid-upper 700’s. If she would have asked I would’ve been more than happy to tell her this information. I did not know that age mattered in this specific interaction, but I guess it does to Janesville Subaru. After being insulted, I decided to walk away and proceeded to take my business elsewhere. After a short phone call with another dealership, I was able to find the same exact model that I had previously been looking for. I drove there, and was graciously allowed to test drive this vehicle, in which, I also decided to purchase on the spot due to their customer service. Julie, I appreciate your help today. However, I feel a little hurt by the way I was treated. I live in the area, and plan on being here for quite some time. With this being my first vehicle purchase, I was particularly looking to find a reliable dealership that I could continue to do business with as long as I am in the area. I am a little disappointed in Janesville Subaru since it is the closest Subaru dealership to me. I am now more than happy to drive the additional 25 minutes from my location based off the service I received elsewhere. More

They text me about that the showing for the vehicle was available on Friday. We confirmed the visit for Saturday. I text them 75 minutes prior to my arrival and they confirmed "yes we will see you then". A available on Friday. We confirmed the visit for Saturday. I text them 75 minutes prior to my arrival and they confirmed "yes we will see you then". Arrived and spent 10 min at the dealership to be told the vehicle was sold 20 min prior to my arrival. I drove 2 hr 48 min (one way). Had to drive back 2 hr 48 min back home. No return call while on was on the road it was sold. No one apologize about the issue. They even tried to sell me a different vehicle that I was not interested. I would not recommend. Avoid this dealership. More

Very accommodating, friendly and transparent with all my questions plus more. Absolutely no pressure. Deana and Alec excellent. questions plus more. Absolutely no pressure. Deana and Alec excellent. More

I gave Janesville Subaru a 3 out of 5 for the following reasons: 1) As far as the 2020 Dodge Grand Caravan I purchased from Janesville Subaru, I believe I got a good to fair deal based on what other dea reasons: 1) As far as the 2020 Dodge Grand Caravan I purchased from Janesville Subaru, I believe I got a good to fair deal based on what other dealerships were asking. With that I am happy. 2) The car was presented to me very clean condition. I found no issued with it. 3) Tony, our salesman, was straight forward and did not pressure us at all. Two thumbs up to Tony. 3) Janesville Subaru lost 3 stars on my review because of the paperwork signing process. As with most dealerships, the signing process goes very quickly. They try to sell you several add-on services and build them into the loan. I verbally made it clear that I did not want any of these add-on services. Then they brought me into another room where I was video taped while signing everything. Still a $399 anti-theft policy still appeared in the loan paperwork. Since I signed the loan paperwork, I am legally obligated to pay for this add-on that I verbally made clear I did not want. I hope that this will help other buyers avoid the mistake I made. I can’t help but conclude that this add-on was purposely “snuck” into the loan. If I had read the paperwork more carefully and caught the add-on, I'd be quite happy now. But I trusted their verbal word. I emailed them regarding this and have not heard back yet. Sincerely, Greg Pibal More

I requested a quote for a specific Subaru Outback. They added on $600 of options to the quote which I did not request and would not remove them. I wouldn't do business with them if you paid me. added on $600 of options to the quote which I did not request and would not remove them. I wouldn't do business with them if you paid me. More