Janesville Nissan

Best place to bring my Nissan Sentra for service. I will not go anywhere else. I will not go anywhere else. More

Service at Janesville Nissan is always a smooth experience. The store is clean and the service writers are very accommodating. experience. The store is clean and the service writers are very accommodating. More

I went for a recall service and the recall letter supposedly needs replaced some parts for security reasons but I don’t see any new part supposedly needs replaced some parts for security reasons but I don’t see any new part More

Love how I am treated when I’m there. Always good service and friendly faces.! Always good service and friendly faces.! More

I appreciate them fixing a dent for me after buying my new car for free. new car for free. More

They are fast, efficient and personable. Friendly and polite and listen to any concerns that you have Friendly and polite and listen to any concerns that you have More

Worked well with me and friendly smiling service would recommend to anyone wanting exceptional service recommend to anyone wanting exceptional service More

Great service , great team , keep me updated on vehicle, Chris from service easy to work with , will be coming back Chris from service easy to work with , will be coming back More

Great experience with Chris, he promptly greeted me and we discussed the service needed for my Nissan Rouge. He explained the service and what was going to happen, he was courteous and friendly.. we discussed the service needed for my Nissan Rouge. He explained the service and what was going to happen, he was courteous and friendly.. More

I went to buy a chevy truck from this dealership listed for $13,900 and when I showed up they had the window sticker at $14,900. After they gave me the paperwork I pointed out the difference and they lower for $13,900 and when I showed up they had the window sticker at $14,900. After they gave me the paperwork I pointed out the difference and they lowered the price accordingly. They also had a $300 charge for a theft recovery package that I did not ask for and they would not take off. I paid for the vehicle with cash and they acted like it was such a pain to have to count all the cash rather than being glad they had a paying customer. Very friendly salesmen, but bad customer service in every other way. When I went to test drive it, it had a headlight out and they promised to replace it. Which they did, and they noticed 3 other lights out at this time which were also replaced. I set up free delivery when I purchased the vehicle for 4 pm. I did not get status updates, had to resend my address and ask for a status update. I was told they would be at my home about 5:15pm and then they did not arrive until 6pm. At this time the truck was dropped off and the driver waited about 15 minutes for the other driver to pick him up. When I got in the vehicle there was a check engine light that was not on before. I retightened the fuel cap and it went away. I brought it to a chevy dealership who recommended $5,000 worth of work to be done. Within 2 weeks and 500 miles I had a light on for the tpms and a check engine light, smoke coming out of the exhaust and the engine not running right(not included in the original $5,000 quote). I had to reach out to the dealership multiple times to get anyone to talk to. Finally after bouncing around talking to 5 different people I ended up talking to the service manager who I had to work with over multiple phone calls during my workday and multiple ignored emails to try and get help. He offered to diagnose the problem for free and possibly fix the problem for free. They would not pick the vehicle up or deliver it again so I had to drive over an hour back to them. They told me it would cost $400 to fix after a discount so I had them fix it. Within 40 more miles 2 of the 3 check engine lights came back on. They never fixed the tpms light or any other issues the chevy dealership lined out. I reached out again and the best they could offer was free diagnostic or a free oil change coupon, they would not refund the work that didn’t fix the issue. When I bought it the window sticker said no visible leaks excluding minor seepage, after having it parked in my garage it left a clear puddle of fluids a couple of inches in diameter and I can see liquid dripping out. Through this whole process I was put on hold every phone call, sometimes no one would pick up and I would have to call again. More