Janesville Nissan

Terrible Customer Service Worked with a salesperson by phone and email because I live almost an hour away. Made an appointment to see a car. Drive one hour to the dealership. Worked with a salesperson by phone and email because I live almost an hour away. Made an appointment to see a car. Drive one hour to the dealership. Oh, sorry the car is sold. Thanks sales team. Drive one hour back home. Last time I deal with them. More

DO NOT GO THERE ONE STAR is to generous for these people. Horrible place to do business with. The place is run like a used car lot. They have no idea what they are do ONE STAR is to generous for these people. Horrible place to do business with. The place is run like a used car lot. They have no idea what they are doing More

Won't even try to help you if they dont think you will buy! I was very disappointed in my experience at the dealership. I am in the market for a compact SUV and wanted to take a Crosstrek and Juke for a test d I was very disappointed in my experience at the dealership. I am in the market for a compact SUV and wanted to take a Crosstrek and Juke for a test drive. Joel got my information and came back and asked where I wanted to be payment wise. He said there is no way we could be in the area I wanted to be so he wouldn't let me test drive because it would be "a waste of both our times if there wasn't going to be a deal." I had told him I am feeling things out and wasn't looking to buy today anyway. If I really loved one of the vehicles I could have bumped my budget to get what I wanted. I also do not believe that a base juke would lease for $500 dollars... Needless to say, looks like I will be going to Madison to take a look at Juke. At the very least I suspect they will open a vehicle so that I can see inside. I saw the Juke in the showroom but was never offered to even see inside the Crosstrek. Extremely disappointing, I would rather drive 6 hours to a dealer than ever go to them again... More

I had told them that my daughter was pre approved for a used vehicle. Then they had told my wife and daughter that they to fill out a credit report before taking a car out for a test drive. The lady that used vehicle. Then they had told my wife and daughter that they to fill out a credit report before taking a car out for a test drive. The lady that had helped them had said it would not be ran through credit. Well it was ran through credit. Then they had gave my wife and her mother a run around when they had confronted the manager. My wife had said "I did not give you permission to run my credit." The manager had said "You had signed the credit report." Instead of checking more into it, he had kicked my wife and her mother out of the car dealership. My wife had found a better car for our daughter up in Madison, WI. She said if she did not get kicked out that she would never go back anyways. They can not tell you the truth and give you a run around. More

Typical dealership: dishonest, disgustingly overpriced, reluctant to do warranty repairs and troubleshooting, condescending, recommended unneeded repairs. Generally everything you'd expect from a bad deale reluctant to do warranty repairs and troubleshooting, condescending, recommended unneeded repairs. Generally everything you'd expect from a bad dealership. Miss Janesville Nissan. More

We absolutely love this dealership. They treated us fantastically as we were searching for our car, gave gifts to our children while we were waiting for the paperwork to be colmpleted. They have a nice fantastically as we were searching for our car, gave gifts to our children while we were waiting for the paperwork to be colmpleted. They have a nice little play area for kids. Free coffee and water while you wait. We have never had a problem with the auto shop. It is a beautiful dealership and the sales people are not pushy at all. They even have a golf cart to take you out to possible cars that you may like. Selection and service are wonderful. We will defintely be buying the reast of our vehicle from Harms!!! More

Buyer beware! Their policy is to sell you a car whether it's right for you or not, whether you're vulnerable, elderly, widowed or poor or wealthy. Customer service? No. Push, smooth talk you right out the it's right for you or not, whether you're vulnerable, elderly, widowed or poor or wealthy. Customer service? No. Push, smooth talk you right out the door with a car you didn't need or want. If you're weak and vulnerable you won't get out of this place doing very well. Wrote a complaint to the owner. Never heard a peep from him. More