Janesville Kia - Service Center

Great service department! Had warranty work done on vehicle. Drop off and pick up went smoothly. Had warranty work done on vehicle. Drop off and pick up went smoothly. More

Emily was great to work with. She explained the repairs I needed in a way that was easily understood and kept me updated on progress, She explained the repairs I needed in a way that was easily understood and kept me updated on progress, More

The people in the Edga department were very knowledgeable and helpful. They kept me informed regarding the progress of my vehicle. and helpful. They kept me informed regarding the progress of my vehicle. More

Wonderful service & a friendly staff. Great experience. Everyone was very helpful there. I would likely recommend this place. Great experience. Everyone was very helpful there. I would likely recommend this place. More

The people in the service center and the work they performed were excellent. The service took exactly the amount of time estimated and all dealings with them were very friendly and informative. I wo performed were excellent. The service took exactly the amount of time estimated and all dealings with them were very friendly and informative. I would have given the experience a perfect 5 rating but the billing/payment process was cold and rather unfriendly...almost as if the person did not care at all. I don't expect to be treated like royalty but at least a simple "thank you, have a nice day" and a smile would have been nice. More

Edgar was awesome and professional. Great experience after my service was later than expected. Edgar was a real pro and gave me an appropriate discount. It’s why I choose the dealership Great experience after my service was later than expected. Edgar was a real pro and gave me an appropriate discount. It’s why I choose the dealership for service over going to a private entity. Thanks! More

I purchased my vehicle new in 2013 from kia. This vehicle happened to be one with the engine issue. The engine did fail in December of 2024. Kia approved the work and set me up in a rental car f This vehicle happened to be one with the engine issue. The engine did fail in December of 2024. Kia approved the work and set me up in a rental car from enterprise. All good so far. The service writer told me that it could take 2 to 3 weeks. He calls me 10 days later saying that my car has been done for 4 days and I will owe for 4 days of rental. He never told me the car was done when it was done. He rather told me that my car needed tires and they could do that when the car was in. I decided to get tires elsewhere and he proceeds to fill me with the line of xx that he did. When I called him out on it he was incredibly rude and disrespectful. I had to push before he finally came back and stated that kia will cover the cost. Unneeded stress to say the least. I think he was mad that I chose to get tires somewhere else. Disappointed in the customer service Koty... More

Excellent service, friendly employees, fast and efficient service. Found me a loaner while my car was being worked on when they technically didn't have any available. Emily worked her butt off to get my repa service. Found me a loaner while my car was being worked on when they technically didn't have any available. Emily worked her butt off to get my repairs covered under my warranty. Couldn't ask for more out of a dealership! More

Service was great. They always treat me well. Took a little longer than expected, but they were extremely busy and communicated this up front. While waiting, howev They always treat me well. Took a little longer than expected, but they were extremely busy and communicated this up front. While waiting, however, I witnessed a sales/finance person encounter with a customer that was returning a vehicle. They treated this customer with complete disrespect. They had them signing paperwork and having a discussion in an open forum for all to hear. Didn't bother to take them back to an office. The female representative of the dealership was blatantly rude. That person earns 0 stars! The likelihood of me purchasing another vehicle from this dealership has been severely diminished! More

Awesome service and scheduling. Got me in on the same day I called. Car was done on time. Got me in on the same day I called. Car was done on time. More