Janesville Kia - Service Center

I’ve been using this dealership for serving my 2023 Kia Niro, and overall I’ve been pleased with their service and pricing. For my 15k maintenance I was scheduled for an oil change & tire rotation which wa Niro, and overall I’ve been pleased with their service and pricing. For my 15k maintenance I was scheduled for an oil change & tire rotation which was going to be about $130. When I arrived the service advisor told me the 15K maintenance included an alignment, which increased the cost to $275 (and that was with a service coupon). My point is that the people taking the initial phone call should be aware what is required in a specific maintenance schedule and let customer know what will be done and the approximate charge. When the charge is more than double of what is expected that does not make for a happy customer. More

Everyone is always very friendly at Janesville Kia. Very quick service. Only wonder why my air in my tires wasn’t topped off with my tire rotation, I had to go fill the tires up myself Very quick service. Only wonder why my air in my tires wasn’t topped off with my tire rotation, I had to go fill the tires up myself More

DAVID YOUR EV GUY VERY HELPFUL AND SMART YOUR SERVICE FAST AND ABLE TO MEET MY TIME LINE FAST AND ABLE TO MEET MY TIME LINE More

They listened to my concerns and did the service I requested. Prices were reasonable and communication good. requested. Prices were reasonable and communication good. More

Car care was done correctly and completely. no problems encountered which I am sure would have also been correctly. no problems encountered which I am sure would have also been correctly. More

Friendly staff and very clean facility. Quick and informative. Will visit again for my next service Quick and informative. Will visit again for my next service More

Very helpful with arranging a loaner car, kept me informed with the timing and needs of my car. informed with the timing and needs of my car. More

They weren’t able to fix remote command issues. They even weren’t aware of the issue They even weren’t aware of the issue More

Took 1 1/2 hours starting at 7am oil chg/tire rotation. Then my check engine light was on, and they wouldn’t check it unless I paid $190. I bought my car new, bought the set of tires on it from you, and ge Then my check engine light was on, and they wouldn’t check it unless I paid $190. I bought my car new, bought the set of tires on it from you, and get oil changes there… and you can’t check out why the light is on? Very disappointing to say the least. . More

Completed service as needed in a timely manner. Would visit and recommend for future service needs Would visit and recommend for future service needs More