James Wood Motors, Inc. - Service Center

Very helpful and was able to get my vehicle fixed in a timely matter without any hassle timely matter without any hassle More

I’ve always had great service at James woods in Decatur. And when it’s time to buy a new vehicle they are on top of the game.. And when it’s time to buy a new vehicle they are on top of the game.. More

I called to make an appointment for an oil change and informed the receptionist I would be at school from 7:45 - 1:00. The service was scheduled for 1-9-23 and included my car being picked up and returne informed the receptionist I would be at school from 7:45 - 1:00. The service was scheduled for 1-9-23 and included my car being picked up and returned from school within those hours. My car was picked up but not returned on time. When I went to the office to pick up my keys at 1:00, the school receptionist informed me that my car keys had not been returned. When I called JWM to remind then I had to leave because of an appointment, I was informed that she didn't know what the trouble was and couldn't get anyone in the service department to answer her call so she took my number to have someone return my call. When someone from the service department returned my call, he informed me that my car was not delivered on time because a part (case cover?) had been cracked while changing the oil and they had to go purchase a part. No one from JWM bothered to inform me that my car would not be returned on time. I called JWM and no one answered at the service department (not unusual) and the receptionist took my name and number. Meanwhile, I had to find a ride to my appointment. While I was at that appointment, someone from the service department called me and that's when I found out the part had been broken and they had to go purchase the part but they would return my car shortly. That's when I told him I was no longer at school, and gave the phone to the owner of the business so she could give him the address and directions. She have the phone back to me and when I said hello, he hung up on me. I understand accidents happen, but I should have been informed at the time that the part was broken that it would cause several hours extra time and my car would not be returned on time. Besides letting JWM's receptionist know of the time constraint, I also left a note in the car to let JWM Service Department know that I had to leave school at 1:00 to make sure everyone knew upfront. I have been dealing with JWM for at least 15 years and always received excellent service until this last visit for an oil change. The JWM employee that returned my car was very professional and polite. More

Excellent staff provides a very relaxed and professional atmosphere. All of the service advisors work to make sure everything has been taken care of. atmosphere. All of the service advisors work to make sure everything has been taken care of. More

Service was great Zack was very helpful. They got me in and out with no delays They got me in and out with no delays More

I always get great service when I get my oil changed working with Bryan. I appreciate him. working with Bryan. I appreciate him. More

James Woods is a down home country type of dealership, I deal with our salesman Clayton Estes, a very knowledgeable, professional, kind person. I will recommend anyone to this dealership. deal with our salesman Clayton Estes, a very knowledgeable, professional, kind person. I will recommend anyone to this dealership. More

Zach did a great job of letting me know what was going on and taking care of the issue and taking care of the issue More

James Woods means great service from nice people. Very helpful and knowledgeable. They help you decide what is best for you and your vehicle. Running your car through the car wash is one of those Very helpful and knowledgeable. They help you decide what is best for you and your vehicle. Running your car through the car wash is one of those little extra things that keep you coming back for service. Trust keeps me a happy customer More

They did an amazing job getting my car to look good as new! Very happy with the service. new! Very happy with the service. More