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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
901 Reviews

901 Reviews of James Wood Motors, Inc. - Service Center

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January 10, 2024

James Woods Motors did a great job taking care of my Chevy Colorado. They’ve always been very helpful! More

by ahcude60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for writing such a great review about our dealership! I appreciate the feedback and I am pleased that your service experience was so positive. I always do my best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. I look forward to seeing you again. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 06, 2024

VERY FRIENDLY STAFF TOOK CARE OF THE SERVICE IN TIMELY MANNER. CLEAN FICILITY. ALWAYS VEY HELPFUL. More

by kar60aa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for visiting our dealership and for leaving the kind words. We plan to continue giving great customer service and a clean, comfortable place for all our guests during their visit. We look forward to working with you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 06, 2024

The service performed was done in a timely manner and at a reasonable cost. Thank you. More

by nhuff1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your review! Happy customers are our goal and our mission at James Wood Chevrolet Buick GMC Decatur, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let me know. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 05, 2024

Trustworthy service, quality service, friendly service. These 3 things make it worth the drive for peace of mind. More

by turbanek85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. I hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 05, 2024

Great efficient work that was communicated well by the service writer. Very happy and pleased with the work completed. More

by L.LUEVANOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Balderas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Stanley
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Jan 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 05, 2024

We had to adjust our appointment day of but was told it would only be an hour wait even though it was a later time. The wait was over 2 hours with no update, reason for the delay or apology. More

by vtrichel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Jan 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate this feedback about your experience with us. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 05, 2024

The sales and service teams are amazing. Every time I ask for any help in any way their is someone ready and willing to help me. My wife and I have relied on the Decatur James Wood dealershi More

by J.W.MCKIBBEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Gunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Westerlund, Shawn Hooe, Nick Huff.
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Jan 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 05, 2024

Very professional and helpful with everything we need as always we will continue to always go to James Wood More

by robyngilliam71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Robyn, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 03, 2024

Scheduling for an oil change should be a 30 minute or less wait. Otherwise, great! More

by brwoodhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Jan 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for your review. I do appreciate your patience for the extended wait that you encountered during your oil change service. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 01, 2024

I have dealt with Zak a service adviser for about 7 to 9 years now and he has been great he is not ALL ABOUT THE MONEY he is honest and is truthful about what needs to be done. They have been very good and More

by odiswaynebickers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wheat
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Rhine
Other Employees : Zak from service advisor is top notch
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Jan 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the awesome feedback! You're right, Zak is an excellent service adviser and I appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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