James River Ford

Bought a used car from them. Within six weeks or so, and after putting 2,000 miles on it, the engine went bad. Come to find out they don’t do any prep work before rolling a car o Within six weeks or so, and after putting 2,000 miles on it, the engine went bad. Come to find out they don’t do any prep work before rolling a car out of the door. Their service department had the car for two weeks before they finally looked at it, only to tell me to tow it to the brand name dealership. The dealership looked at it and said that the car was almost 4,000 miles past an oil change, had metal shavings in the oil pan, and was 3.5 quarts of oil low. Oil light flickered on once or twice before we took it in the next day. i simply cannot imagine a dealership that can’t do a cursory inspection of fluid levels to see if a vehicle is ready to drive. After calling I was told that unless my extended warranty covers this (which it’s not going to) I was out of luck. Part of their broad “As Is, No Warranty” policy. Now I’m out $7,000 on a car I still owe $10,000 for and have owned for four months and 2,000 miles. More

I highly recommend the Sales Team at James River Ford. They were very upfront on pricing, fair and transparent. We felt like family. The Sales Manager, Logan was highly engaged from the time we arrived u They were very upfront on pricing, fair and transparent. We felt like family. The Sales Manager, Logan was highly engaged from the time we arrived until we took delivery alongside his salesperson. Our Test drive, Negotiation, and paperwork only took about an hour to complete. Definitely Will be back in the future. More

Great Experience Awesome car buying experience! Purchased a 2013 Ford Escape with only 21000 miles and couldn't be happier. My sales person, Mark, was very helpful a Awesome car buying experience! Purchased a 2013 Ford Escape with only 21000 miles and couldn't be happier. My sales person, Mark, was very helpful and absolutely no pressure or hassles. I've bought alot cars in my life and have gotta say this was by FAR my most enjoyable time. I would highly recommend Campbell Ford to anyone who just wants a great deal on the first go around, and no games or haggling. Very good people! More