James River Ford

Only place we go with our Fords, Terrible experiences at the Corwin and Don Vance stores, 1st trip there made us know this was our place to go. The part was on backorder but they were honest with us and sho the Corwin and Don Vance stores, 1st trip there made us know this was our place to go. The part was on backorder but they were honest with us and showed us estimated eta from ford so that we knew up front we were going to be down 1 car for an extended time. Very upfront honest guys to work with More

Great all around, good people, good service , The new building is beautiful and inviting. You get a genuine feel from the staff that they care and were all helpful. building is beautiful and inviting. You get a genuine feel from the staff that they care and were all helpful. More

The new building is great and the staff are all friendly, The took their time and explained the services I was getting, they gave me a ride home and then brought my car to me when was finished. Steve & Johna The took their time and explained the services I was getting, they gave me a ride home and then brought my car to me when was finished. Steve & Johnathon were both great More

Great service team, the new building is great, the new service drive is very accommodating and welcoming. Staff is always friendly service drive is very accommodating and welcoming. Staff is always friendly More

STAY AWAY from this dealership. Dropped off our 2013 focus for a malfunctioning fuel guage, it was a recall repair. They called us few days later saying Recall repair was finishe Dropped off our 2013 focus for a malfunctioning fuel guage, it was a recall repair. They called us few days later saying Recall repair was finished, but the transmission is damaged internally and the vehicle is no longer driveable. They wanted to charge us thousands of dollars to remove and rebuild the transmission. They stated the technicians performed a recall service on the transmission and the new part they installed damaged the transmission. They never contacted us prior to working on the transmission. We never asked nor wanted them to do anything with the transmission, we just wanted the fuel guage fixed. The transmission was perfectly fine before they worked on it. The car is basically junk now! More

Horrible service, ridiculous additional charges took me three trips to get a recall of rear camera fixed, horrible communication as well. I definitely won’t be back. Oil change, filter, and fuel filter ov three trips to get a recall of rear camera fixed, horrible communication as well. I definitely won’t be back. Oil change, filter, and fuel filter over $500.00 the recall cost me $100.00 which I disagree on. IT WAS A RECALL!!! But was charged under my warranty. What the xxxx More

Logan was an incredible person to help me decide on a vehicle. I had been to numerous dealers in person by text and by email. He was by far the most responsive I felt like he was honest I felt like he wa vehicle. I had been to numerous dealers in person by text and by email. He was by far the most responsive I felt like he was honest I felt like he wasn’t just interested in selling me something he had everything coordinated when I did decide to buy the process seemed seamless even though I know there was so much work behind the scenes, he was so kind and gentle and so informed about the vehicles he had available. Tom was also incredible when I was getting ready to leave with my new vehicle he spent time after the dealership had closed to show me different options on my dashboard, it was invaluable. This was a wonderful experience , kudos to you all More

We found the vehicle we were looking for. The buying experience was easy, friendly & actually enjoyable. Thank you Brett Williams for helping us buy our Lincoln Nautilus ! The buying experience was easy, friendly & actually enjoyable. Thank you Brett Williams for helping us buy our Lincoln Nautilus ! More

Awesome car buying experience! Purchased a 2023 New Ford Maverick was excellent. My sales person, Brett, was very helpful and there was absolutely no pressure or hassles. I've purc Purchased a 2023 New Ford Maverick was excellent. My sales person, Brett, was very helpful and there was absolutely no pressure or hassles. I've purchased allot cars in my life and have got say this was by far a very enjoyable experience. I would highly recommend James River Ford to everyone, by far they are the best! More

Worst service EVER! Called and explained 3 issues that I wanted checked. A rattling noise coming from the front when driving up an incline, Rear vibration when turning Called and explained 3 issues that I wanted checked. A rattling noise coming from the front when driving up an incline, Rear vibration when turning and pulling up my drive has lack of power. She had said for a diagnostic it would be $159. Had a 8:00am appointment for Tuesday. Took it to them on Monday at 10:30am where it set until the last time I saw it at 3:30 pm on Tuesday. Called and explained the front end noise (IWE). Never addressed the rear end vibration and never addressed the lack of power. Simply didn't listen to what my concerns were when I called and the Service Manager didn't seem to concerned either about anything but the IWE. Worst service I've had in my life and will NEVER go back More