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James Chrysler Dodge Jeep Ram
Seneca Falls, NY
301 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 301 reviews
February 25, 2009
Every employee we have dealt with there has given us the run around, and we basically gave them an easy deal. At the tail end of 2008, my husband and I were looking to buy a 2008 JEEP Patriot. We live in run around, and we basically gave them an easy deal. At the tail end of 2008, my husband and I were looking to buy a 2008 JEEP Patriot. We live in MD and couldn't really find the one we wanted, so I decided to do an online search of JEEPs up near Syracuse, NY where my father lives (figuring that if we found one we liked, we could just drive up there for the weekend and pick it up then). We found the exact one we liked at Peter Koch and were so excited, except it had a DVD player. The dealer refused to sell it to us without the DVD player but said he wouldn't charge us for it (which was a scam because JEEP came out with a $750 add'l incentive that same day and instead of applying that to our car + not charging us for the DVD, he simply just applied the incentive and said that the dealer was being great and not charging us for the DVD). My dad went to test drive the car later that week, to make sure everything was in working order, and it was. The salesman even offered to drive the car to Syracuse from Seneca Falls to meet us at my Dad's place. He showed up 1.5 hours late, and the car arrived with interior dirty, smelling slightly of cigarettes (and still does!), and the DVD player not working! Of course the salesman gave us the run around about how everything would be fixed because it is under warranty, and apologized for the dirty interior. We worked on cleaning the car a little while he was there and noticed that the dirt did come off relatively easy, plus we drove all the way up there and didn't want to back out of the deal. We thought it would be no big deal to get the DVD fixed, but, here we are, 8 months later, and this DVD player issue still hasn't been resolved. The people at Peter Koch are very rude in helping us get this resolved, in fact, they don't even care to get this resolved. The DVD is on backorder and our arguement is that we didn't want it anyway, so just take it out, and refund us the money....of course, they won't do it. The salesman begged us for a good review on their customer satisfaction survey, because I think he knows that he really screwed up. Funny thing is, he never sent us the survey because he knew we'd give him a bad review - a really bad one! My dad has worked for Chrysler all his life, and we've only bought Chrysler, Dodge, or JEEP cars. This is the first time that I've regretted it, and where I question purchasing a car from them in the future, and its all thanks to the experience I had with Peter Koch! More
by JDC
Employees Worked With
Peter Koch & employees
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